CustomerConnectMelissa's dashboard

CustomerConnectMelissa replied on August 13, 2009 20:34 to the question "On demand issue again" in Comcast:

Hi Ricky,

This error is related to a problem with your account information. Email our team at the address below. We'll get this straightened out for you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 13, 2009 20:27 to the question "Windows live and Smartzone" in Comcast:

Hi Jim,

Please see the link below. You will need to click the advanced tab and select leave a copy on server.

http://customer.comcast.com/Pages/FAQ...

Let us know if you have any further questions.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 13, 2009 19:41 to the question "Where did my channels go?" in Comcast:

Hello,

This could be related to a digital migration in your area, but without knowing your account information, I can't be sure. Email our team at the address below. We'll get you the answers you need.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 13, 2009 19:38 to the question "Channels Have NO SOUND COMCAST!!!!!" in Comcast:

Hi Donald,

Sorry for the problems with your service. Please email our team at the address below and we'll see your concerns are addressed.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 10, 2009 20:01 to the question "Why wont my DTAs work after attempting to activate online and over the phone?" in Comcast:

Victor,

Sorry for the ongoing trouble. Email our team at the address below and we'll get the right people involved. Thanks for reaching out to us and for providing us the opportunity to assist.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 10, 2009 18:51 to the question "Why does my Cable keep "blacking out"" in Comcast:

Hi Robert,

Not sure what's causing this. Email us at the address below and we'd be happy to troubleshoot with you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 04, 2009 18:18 to the question "SATA port on DVR boxes" in Comcast:

Hi!

Only Scientific Atlanta DVRs have this port enabled. We will need to double check with your regional area to see if there are any differences between models. If you would like us to check for you, email our team at the address below. We're here when you have questions. :)

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 04, 2009 18:05 to the question "Comcast digital without a converter box" in Comcast:

Hello!

You can see channel listings at the below link. Please bear in mind that channels need to be rescanned occasionally and you may lose channels in the future if/when the content providers require us to encrypt the channels. Feel free to email our team at the email address below if you have further questions.

http://www.silicondust.com/hdhomerun/...

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 04, 2009 17:50 to the question "Comcast Cable Box Problem" in Comcast:

Jay Dee,

I'm thinking that there is a problem with the box itself and we'll need to swap it out. Email our team at the address below. We'll refresh the signal to your home. If this doesn't help, we'll arrange a box swap when it's convenient.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 04, 2009 17:46 to the question "What happened to channels 39-59?" in Comcast:

Kim,

Sorry for the troubles. We'll investigate this. Please email our team at the address below. Please be sure to include the number associated with your Comcast account as well as your best contact number.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 04, 2009 17:41 to the question "how do i hook up existing comcast cable to new computer" in Comcast:

Hi Dee,

Email our team at the address below. We'll help you out.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 04, 2009 17:32 to the problem "Internet service down in Central NJ" in Comcast:

HH,

Send our team an email at the address below. We'll investigate your intermittent internet issues.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 04, 2009 17:30 to the idea "DVR recording setting ideas" in Comcast:

Thanks for the feedback. We'll be sure to get this to the appropriate departments.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on July 29, 2009 21:57 to the problem "My Modem wont show onscreen guide" in Comcast:

Anthony,

Email us the details to the address below. We'll investigate and if an equipment swap is necessary, we'll arrange a service call around your availability.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on July 29, 2009 21:54 to the problem "Comcast doesnt care about their existing customers" in Comcast:

Gabriek,

I'm sorry for the poor experience. Our team would be happy to see what other options there are for you. We value your business and your loyalty. Email us at the address below and we'll see what we can do.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on July 29, 2009 21:53 to the problem "Reception trouble" in Comcast:

Hi Joan,

Weird. Email our team at the address below. We'll have this investigated. Don't forget to include the phone number on your account and your best contact number.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on July 29, 2009 21:52 to the problem "Comcast refuses to issue a credit for an over-billing mistake" in Comcast:

Hi Chad,

I apologize for the poor experience. Our team will investigate this and see your concerns are addressed. Please email us at the address below with the phone number on your account and your best contact number.

Thanks for reaching out and for providing us the opportunity to assist.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on July 29, 2009 21:48 to the question "Cable Cards, Inadequate Phone Support, and a Sleeping Technician" in Comcast:

Hi Scott!

Our team will find a solution. If you sent the email, we'll be in touch shortly.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on July 27, 2009 21:21 to the question "Comcast HD Cable not obtainable under bulk contract?" in Comcast:

Hi Brian,

Email our team at the address below with the account information, your physical address, and your best contact number. We'll have one of our colleagues in bulk accounts reach out to you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComcastMelissa

CustomerConnectMelissa replied on July 27, 2009 21:18 to the question "when will NJ get more HD to replace the analog channels being removed?" in Comcast:

Jason,

We do not have any ETR's on the new HD channel offerings, but we will be adding more channels before the end of the year.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComcastMelissa