CustomerConnectSherri's Profile

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CustomerConnectSherri replied on November 16, 2009 20:16 to the problem "who do I turn 2?" in Comcast:

Hello Fernando,

We will have someone reach out to you by no later than tomorrow.

Thanks
ComcastSherri
Comcast Corporate office

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CustomerConnectSherri replied on October 15, 2009 18:46 to the question "Closed Captioning missing on On Demand" in Comcast:

Hi Pebbles,

Can you email us at captioning_complaint@cable.comcast.com. We would like

Thanks
Sherri Carson
Comcast Corporate Office

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CustomerConnectSherri replied on July 14, 2009 18:37 to the problem "Comcast will not let me view my own billing information." in Comcast:

Aaron,

I did not receive your account information. Without that, I cannot review this. When my team or I receive that information, we'd be glad to assist.

Sherri C

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CustomerConnectSherri replied on July 14, 2009 16:24 to the problem "Comcast will not let me view my own billing information." in Comcast:

Hi Tom,

I can get some answers for you. Can you email me also with your contact and account information.

Thanks
Sherri C
Comcast Corp. Office
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on July 14, 2009 16:23 to the problem "Comcast will not let me view my own billing information." in Comcast:

Hi Aaron,

I'm sorry to hear about your experience. I can assist you with getting this corrected. Can email me at We_Can_Help@cable.comcast.com. Please include a good contact number.

Thanks
Sherri C
Comcast Corp.Office

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CustomerConnectSherri replied on July 13, 2009 16:09 to the problem "Comcast Does Not Care About Existing Customers!!!" in Comcast:

Hi Gregory/Irene,

I would like to try to make this right for you. If you would like to give it one last try, I will do my best. Email me with your account information and a good contact number.

Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on July 13, 2009 15:54 to the problem "Comcast erroneously sent us to collections and won't take care of getting the error removed." in Comcast:

Hi Stevens,

I can try to assist with getting this resolved for you. Can you email me with the collections information along with yours?

Thanks
Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on June 24, 2009 16:31 to the question "Can I get a Static IP with Comcast Internet?" in Comcast:

Hello Brian,

Static IP's are only given to business accounts; all residential online service accounts have dynamic IP's.

Sherri C
Comcast Digital Media Outreach

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CustomerConnectSherri replied on June 20, 2009 14:04 to the problem "Comcast is wrongly trying to acquire fees from me when they shouldnt be." in Comcast:

Hi Brandy,

I will look into this for you personally. I apologize for your experience.
I have your information and will be in touch with you.

Sherri C
Comcast Corp Office
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on May 30, 2009 13:56 to the question "Email Timeouts to our Comcast.net Customers" in Comcast:

Diane,

We received your information and we will have someone look into this today. You should be receiving a call sometime later on with resolution information.

Thanks
Sherri C
Comcast Digtital Outreach

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CustomerConnectSherri replied on April 22, 2009 20:58 to the problem ""Regular" price for internet lower than billing" in Comcast:

JFowler,

Email us with your information, we can look into this for you.

Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on April 22, 2009 17:05 to the problem "DVR and DTA not working since the digital upgrade" in Comcast:

Charissa,

Can you email us so we can try to assist.

Thanks
Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on April 21, 2009 19:10 to the problem "Comcast shut off my internet "by accident" and won't give a credit, because my account is disconnected...by accident." in Comcast:

Hi Justin,

I sincerely apologize for your experience. I would like to look into this and find out what happened and get your account request completed.
Please email me with your account information.

Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on April 21, 2009 18:03 to the problem "HD channels tiling,audio dropouts in Union, NJ 07083" in Comcast:

John,

Has it improved? If not email us and we will check with comcast NJ.

Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on April 21, 2009 17:59 to the question "Pixelation issues on some channels in ATL area" in Comcast:

oliver,

Can you email our group and we will see what can be done.

Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on April 21, 2009 17:51 to the problem "My TV's are damaged because my cable was not grounded" in Comcast:

eliana,

Have you been in touch with Comcast about this? If not, email me with your contact information and we will have someone look into this.

Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on April 11, 2009 19:27 to the problem "Cable running cause a dam situation" in Comcast:

Hi Larry,

Can you email us this location and your contact information. We may be able to assist.

Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com

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CustomerConnectSherri replied on April 11, 2009 13:22 to the question "Comast and Internet Explorer Needs to Close Message" in Comcast:

Hi Barbara,

It sounds like you have an internet explorer problem. If it worked well this morning you can always try to undo the update by trying system restore. It will take you back to pre update. Depending on what OS your using you may also be repair your internet explorer. Our customer support should be able to walk you through that.

Sherri C
Digital Media Outreach

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CustomerConnectSherri replied on March 31, 2009 21:17 to the problem "Comcast Customer Service Does Not Care!!!" in Comcast:

Gregory

We do care and we want to help. Send us an email with your account information and we will look into this for you.

Sherri C
We_Can_Help@cable.comcast.com
Comcast Digital Media Outreach.

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CustomerConnectSherri replied on March 23, 2009 20:43 to the question "technician changes my telephone number how do i get it back?" in Comcast:

errol,

Were you a new phone customer that wanted to port the number and instead the tech gave you a different number? It may be that the port request from the previous carrier was not completed yet. If this is not the case. Email us and we will find out what happened.

Sherri C
Comcast Digital Media
We_Can_Help@cable.comcast.com

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