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A comment on the question "I just submitted a help ticket. Now what?" in PBwiki:
I have this same experience - both trying to connect to a nonexistent corporate server AND briefly seeing salesforce.com. I have to quit my VPN to submit a ticket. I also had this experience when I was trying to download a white paper. – Cathy, on June 05, 2008 22:03
A comment on the question "I just submitted a help ticket. Now what?" in PBwiki:
I'll take a look at that. This is my first wiki, and as far as I can tell, no one else in the department that I'm setting it up for has done one either--what I really need is "PBWiki for Super-Dummies"! But the community forum looks like it might be the next best thing. Thanks! – Rich Stewart, on June 04, 2008 20:27
A comment on the question "I just submitted a help ticket. Now what?" in PBwiki:
ski: Sorry you're having problems. I notice that you've had other interactions on Get Satisfaction in the past few months, and that PBWiki answered some of those questions for you, so I'm a little unsure about your current confusion. What can we do to help fix the problem you're having now? – Eric Suesz, on May 28, 2008 07:05
ski replied on May 27, 2008 08:10 to the question "I just submitted a help ticket. Now what?" in PBwiki:
Yes, what happens? I needed helped, clicked support, wrote my email, clicked submit, and landed on this page. Huh? Why? Am I supposed to do something here? I just wrote my support request and now it's gone and I don't want to write it again. Is this pbwiki a real company or some kind of school project or what? I'm not joking. I can't tell. I thought it was a real site but now I really have no idea. If it is a school project, great job kids! If it's a "real" company, I'd have to say "needs work."
A comment on the question "I just submitted a help ticket. Now what?" in PBwiki:
Nitpicker: You can either reply to Paul's original question -- this overall topic -- or you can add a comment. Replies go to everyone; comments go only to the person you're leaving a comment for. Hope this helps. – Eric Suesz, on May 17, 2008 04:19
Cynthia started following the question "I just submitted a help ticket. Now what?" in PBwiki.
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