cdirgo's dashboard

We have been an accredited business of the Denver BBB, and over the past year a dispute arose with another accredited business. The entire dispute has taken over a year to resolve. In the end, our complaint was resolved due to help from the New Jersey BBB. The Denver BBB even had trouble committing to the stanards required by their members (http://www.bbb.org/us/bbb-accreditati...), as we were more often 1. waiting long periods of time for resposnsible to our complaint, 2. when we pointed out our lack of satisfaction and that we were considering not renewing our accreditation we were told by our local BBB VP of Operations (several days after leaving messages and making several attempts to contact her) "oh well, we'll be fine and move on without you." We are not impressed with the Denver BBB and it brought no value to our business.

As an accredited business, the BBB will love throwing stats at their customer about how many "inquiries and hits" we received, however they couldn't state whether any of the hits were from my own employees (as we wanted to visit the site often to ensure accurate rating). In the end, they added no value to my company and as a consumer, they were completely a waste of time. We are extremely disappointed and frustrated.

I recently had a job that had an error that wasn't my fault and it has been over a week trying to get someone to help me with the issue and I continuously get the run around and a decision can not be made. This is very poor customer service as I have called MANY times and only once have had a message I left returned (thanks Moses), I also think it you should be ashamed to do a job incorrectly and not make an attempt to talk about it with me and just hide. I understand we're all busy but this isn't that trivial or complicated of an issue. I would just appreciate an answer. Regarding job# 160650