D Davis's dashboard

Most of the time these companies use outsourcing as it's hard to get staff for the hours when most of us are not at work, or just not economical to have 100% of staff in the US. If you have something that's more complicated and you can't get it across to the agent, ask for "Tier 2" or "Tier 3" support and they should route you. Most call centers have higher-level agents that have to be same-language speaking to get the job done. Mind, I've had this issue with everything from insurance to big retail websites *cough*best buy*cough*.

Not sure of the cost, but I spotted this on their site footer. https://joinexpedia.com/. It looks like it will get you into their sub-companies as well, like Hotels.com.