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Dale Chambers replied on October 29, 2009 03:11 to the problem "Tech Support Lying on First Call over Dead Video card in a XPS M1730" in Dell:
dont fall for that, get your money back and buy somethings besides another dell-
Dale Chambers replied on October 29, 2009 03:10 to the problem "Dell not complying with their warranty" in Dell:
Jump on the bandwagon, I have filed with the BBB, FTC and NH attorney general. -
Dale Chambers started following the problem "Dell not complying with their warranty" in Dell.
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Dale Chambers replied on October 27, 2009 12:01 to the problem "Tech Support Lying on First Call over Dead Video card in a XPS M1730" in Dell:
I have been going through the same run around from dell for the last 10 days. I reported dell to the FTC, BBB, and NH att general, I suggest you do the same. -
Dale Chambers started following the problem "Tech Support Lying on First Call over Dead Video card in a XPS M1730" in Dell.
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Dale Chambers replied on October 24, 2009 18:28 to the question "Dell XPS M1730 just has the power icon and nothing else" in Dell:
Motherboard! -
Dale Chambers reported a problem in Dell on October 24, 2009 14:03:
Condemned to Dell HellDay Eight of my stay in Dell Hell.
On 10/16 my xps m1730 suddenly and without warning stopped working. It was sent to me on 1/12/09 as a replacement for an xps 1710 that after 2 years of nearly flawless operation, suddenly stopped working. Turnover was 3 days and I was in Dell Heaven! Now I can't get anything resolved. I asked why they offer next business day service (including weekends) but don't have to provide it. Their response was that since the part is on backlog that they can't do the next day service. I have asked to speak to a Customer Svc rep, but they insist that is a Tech problem, not a service issue. (that still doesn't make sense to me) They have not initiated any responses to me, it has all be me because I am so frustrated now I intend to try complaining every day. The tech had a manager call me back, and when I asked why they couldnt just replace it like the last one, they said that that was not their policy. And that is where I stand. My xps is lying in state on my table waiting for a part that may never come. -
Dale Chambers shared an idea in Dell on October 24, 2009 04:19:
Reported Dell for failure to provide Next Business Day Service.after spending the last week posting every day to the dell unresolved issue board and chatting online with techs who can only say "i'm sorry" I decided to report dell to the Better Business Bureau. Within 6 hours I got a response saying they have reviewed my case and now Dell has until 11/2/09 to respond. My fingers are crossed that something useful will become of this. Maybe if we all try this, we can force Dell's hand.
Wish me luck. -
Dale Chambers replied on October 22, 2009 03:37 to the problem "Another Dead XPS M1730!" in Dell:
They are going to send a service rep to replace the motherboard, if the part ever comes in. -
Dale Chambers reported a problem in Dell on October 21, 2009 17:53:
Another Dead XPS M1730!My XPS M1730 died suddenly on 10/16. It was a replacement for an XPS 1710 that suffered video adapter meltdown after 2 years of service. The replacement only lasted 9 months. I purchased the original system with a 4 year, Next business day warranty. My original experience with customer service was fantastic, they replaced the entire system within 3 days, but now it has been 5 days with no resolution on the horizon, they say that the faulty part on the motherboard is backordered, and can only estimate when they will have it back in stock. So what exactly is next business day service? All I get is "im sorry, but that is all we can do". I posted to the unresolved board on the dell site, and a day later i get a response saying they have upgraded the level of my complaint to level 4 and i should expect to hear from them in 4 days. I was actually waiting on an alienware m17x to ship when my 1730 died, but i have since cancelled the order.
I will not purchase from Dell again. I was a loyal customer for over 15 years, and within the span of one weekend they have turned me away. I will not recommend a dell to anyone ever again. -
Dale Chambers started following the problem "XPS m1730" in Dell.
