dameneko's dashboard

dameneko replied on August 19, 2009 19:36 to the question "Why is APL*ITUNES charging me?" in Apple:

this obviously is an ongoing problem:


http://getsatisfaction.com/apple/topi...


i have never ordered anything from itunes and all of a sudden my checking account is almost cleaned out? i call your customer "service" and you won't even tell me the email address of the person who ripped me off? you won't even file a complaint with law enforcement when there is obvious fraud on a large scale happening in your online store?!


why, when there is extensive record online of this problem, has this continued to be a problem? why do we not hear more about this in the media?


WHY is the company not doing anything about it? they are looking at a lawsuit or some negative publicity if they continue to ignore us or brush off our concerns.


i discovered tonight that apple has the worst customer service anywhere! you guys are more smug and rude than e*trade, and that takes a lot!


you, apple, have all the information you need to give to law enforcement to pursue those who would defraud the public and sully your name. WHY, WHY, WHY do you just sit there and pretend this isn't happening?


STOP RIPPING PEOPLE OFF!


is this some kind of inside job?


BOYCOTT APPLE and report them to the FTC!!

This reply was created from a merged topic originally titled
apple allows itunes FRAUD! report them to the FTC!!.

dameneko replied on February 19, 2009 03:10 to the problem "apple allows itunes FRAUD! report them to the FTC!!" in Apple:

iStig, how the hell do you think i discovered this problem? following my damn finances! i DID get my money back, but it took a month and yes, it was APPLE who had to reverse the charges.

dameneko replied on February 19, 2009 02:28 to the problem "apple allows itunes FRAUD! report them to the FTC!!" in Apple:

iStig, Apple ultimately received funds stolen from my account. They had to credit my checking account. They are the ones with the f'n IP address and email address used to open a fraudster iTunes account with my debit card, yet they did not do anything with that info. I realize you are a Mac fanatic, but dude, Apple has been heinous in dealing with this problem.

A comment on the problem "apple allows itunes FRAUD! report them to the FTC!!" in Apple:

james, a lot of these charges ARE going through Apple! Apple had to approve the credits to my bank account. stop spreading lies!!! – dameneko, on February 19, 2009 02:02

A comment on the problem "apple allows itunes FRAUD! report them to the FTC!!" in Apple:

iStig, Apple DID get my money! they are the ones who had to approve the credits to my checking account. for the last time:

APPLE DID TAKE MONEY FROM MY CHECKING ACCOUNT.

APPLE is the one who needs to issue a credit. it took me one month to get everything sorted out. it is more difficult to replace funds stolen from a checking account than it is from a credit card.

stop spreading lies, iStig!! – dameneko, on February 19, 2009 01:49

A comment on the problem "Unauthorized Transactions Billed To My Credit Card" in Apple:

i am currently fighting apple to get my money back from them that someone STOLE from me. i will update this thread:
http://getsatisfaction.com/apple/topi...

good luck to you all. – dameneko, on November 11, 2008 00:59

dameneko started following the problem "Unauthorized Transactions Billed To My Credit Card" in Apple.

A comment on the problem "Reimbusement due now." in Apple:

julian, don't assume we have itunes accounts, please. thanks. – dameneko, on November 11, 2008 00:54

dameneko replied on November 11, 2008 00:53 to the problem "Reimbusement due now." in Apple:

i, too, have been scammed by apple...don't believe the people saying it isn't apple! APPLE HAS OUR MONEY. enough said!

i will update the topic here with the steps required to recoup the money stolen from my checking account:
http://getsatisfaction.com/apple/topi...

apple is making some of us fight hard to get our money back, hoping we will give up and go away! don't give up!

dameneko started following the problem "Reimbusement due now." in Apple.

A comment on the problem "Unauthorized Charges charged to my bank account from Apl. i-tunes" in Apple:

i fully agree with you, T! they are turning a blind eye and making some of us fight hard to get our money back, hoping we will give up! not gonna happen here:

http://getsatisfaction.com/apple/topi... – dameneko, on November 11, 2008 00:49

A comment on the problem "Unauthorized Charges charged to my bank account from Apl. i-tunes" in Apple:

i am fighting apple right now & will update the topic here:

http://getsatisfaction.com/apple/topi...

good luck you all. apple cannot be allowed to get away with this!! – dameneko, on November 11, 2008 00:48

dameneko started following the problem "Unauthorized Charges charged to my bank account from Apl. i-tunes" in Apple.

dameneko replied on November 11, 2008 00:45 to the question "Unathorized payments" in Apple:

i am having this problem, too. see the topic here:
http://getsatisfaction.com/apple/topi...

good luck!!

dameneko replied on November 11, 2008 00:43 to the problem "This is fraud!" in Apple:

hey there, i am having this problem too, see the topic here for more info. i will update the topic when i get my money back:

http://getsatisfaction.com/apple/topi...

dameneko started following the problem "This is fraud!" in Apple.

dameneko replied on November 11, 2008 00:40 to the problem "Theft........" in Apple:

there are a LOT of people having this problem. please check out this topic for more info about what you can do to fight this. i am currently in the process of getting my money back from apple and will update the topic below with the steps i had to take to recover my funds -- don't believe the people who are saying apple doesn't have your money! THEY DO!

more here:
http://getsatisfaction.com/apple/topi...

good luck!!

dameneko started following the problem "money taken from my account without my knowledge." in Apple.

A comment on the discussion "Unauthorized purchases." in Apple:

lucky you, kseve! i DID speak with apple store support, after the non-existent itunes support...the woman i spoke with was really rude! she is the one who upset me the most. they were shocked, shocked, that i did not have an itunes/apple store account. the woman i spoke with was very smug and insensitive. i have a debit card, not a credit card. they denied this was a problem and i will have to fight them. they refuse to release any information about the fradulent transaction unless i sue them or get the police to go after them.

i am still in the process of getting my money back and will post all the steps i had to take when it's done.

i left the apple store support number on the other thread; thanks for posting again here. i did manage to get the number for their fraud department, too. that is the number to pass to lab enforcement, FTC, BBB, FBI. that number is 1-866-242-1826.

it is harder to get debit card money back than to get an unauthorized charge cleared. i am learning this the hard way. =P – dameneko, on November 10, 2008 23:54

A comment on the discussion "Unauthorized purchases." in Apple:

i added the link to the apple job posting above not just to be cheeky, but to demonstrate that apple DOES know this is a problem. they LIE when they say they haven't seen this before. how stupid do they think we are?

here's what their "fraud analyst" does:


Job Description
The position is part of Apple Online Store Operations and supporting US Market in terms of providing post sales payment processing, by recovering credit card orders that have failed authorization. The analyst may need to contact the banks in US in order to make a certain decision.

In a nutshell, a Fraud Analyst supports the team by:
1) Analyzing blocked orders.
2) Based on the analysis, making decision whether it's a good (Genuine Customer) or bad (Fraudster) orders.
3) Releasing good orders and canceling bad orders.



if they have one now, they sure as hell aren't doing their job!

lies exposed, apple risks very bad PR here. i was upset to have my money stolen, but am absolutely LIVID at the way apple has treated me. we need to tell everyone we know how apple has lied to the public about not knowing of fraud happening in their store.

the more i dig, the more i find, the more rotten apple looks! an important thing to note in the job description is that apple keeps track of blocked orders. they do have the tools to combat online fraud and they do collect information that would help with this effort, but ultimately, someone's not doing their job! – dameneko, on November 07, 2008 11:15