Danielle's dashboard

Danielle replied on December 01, 2009 21:21 to the question "Receiving SMS" in Rebtel:

Hi Reycra,

Unfortunately we can't deliver SMSes yet, though you can send SMSes via our WebSMS service. We're hoping to branch out into a more comprehensive SMS service soon, so keep an eye on the website for any news.

Danielle set one of Danielle's replies as an official response to "how can my friend and I both have rebtel accounts using the same landline number?" in Rebtel

Danielle replied on December 01, 2009 14:19 to the question "how can my friend and I both have rebtel accounts using the same landline number?" in Rebtel:

Hi,

Unfortunately you cannot have the same phone number registered to two different Rebtel accounts. This is because we need to be able to recognise the account to which we'll charge the call, and we route the call based on the number from which the call is originating. It's simply not possible to register the number to two accounts.

We're really sorry for any inconvenience caused!

A comment on the question "England V Germany" in Rebtel:

Hi Mieves,

You can have up to 5 phone numbers registered to one account, so you can add both your numbers on the same account and get local numbers you can dial from either phone. – Danielle, on December 01, 2009 14:16

Danielle set one of Efe's replies as an official response to "England V Germany" in Rebtel

Danielle set one of Danielle's replies as an official response to "How to use another account with a new account?" in Rebtel

Danielle replied on November 30, 2009 17:28 to the question "How to use another account with a new account?" in Rebtel:

Hi Pallavi,

To be able to use your new number for your Rebtel calls, you have to add it to your account.

You can add the number by logging in to your account under the old number, clicking on Settings, then clicking on Manage Phones and following the instructions.

Just click on ‘Make preferred’ once you’ve verified the number, and that will preserve both your balance and your contact list.

Hope this helps!

Danielle set one of Niclas' replies as an official response to "transfer numbers" in Rebtel

Danielle set one of Danielle's replies as an official response to "Rates Not So Competitive" in Rebtel

Danielle replied on November 30, 2009 14:56 to the question "Rates Not So Competitive" in Rebtel:

Hi,

With the recent changes to our billing routine, we're hoping to be able to lower rates to as many countries as possible, so we may be able to roll out lowered rates to Yemen too. Just keep an eye on the website for more news!

Danielle marked one of deauxver's replies in Rebtel as useful. deauxver replied to the question "SMS pricing different".

Danielle set one of Danielle's replies as an official response to "Local number, not local" in Rebtel

Danielle replied on November 30, 2009 14:53 to the question "Local number, not local" in Rebtel:

Hey Sonia,

It sounds like you may have added too many contacts and we don't have access to enough local numbers. Could you email us at customerteam@rebtel.com? We'll help you out from there.

Danielle set one of Danielle's replies as an official response to "world trip" in Rebtel

Danielle replied on November 30, 2009 14:51 to the question "world trip" in Rebtel:

Hi William,

You can just change the number associated with your account by logging in, going to Manage Your Phones on the Settings page and adding the new number. Then, click "Make preferred" and you can delete the older number.

As long as you're travelling in the 51 Rebtel countries (http://www.rebtel.com/en/Rates/Rebtel...), you can pick up local SIM cards or place your calls from local phones and pay the cheap Rebtel international rate as well as the usual local calling fee, avoiding the very steep roaming fees most mobile companies charge for using your phone outside of the home area.

Danielle set one of Danielle's replies as an official response to "Making my China mobile number my preferred one while being in Europe" in Rebtel

Danielle replied on November 30, 2009 14:49 to the question "Making my China mobile number my preferred one while being in Europe" in Rebtel:

HI Bernard,

Just contact us directly via our email at customerteam@rebtel.com and we'll be able to set up the verification for you.

Danielle set one of Danielle's replies as an official response to "How do you conference will multiple contacts on your Rebtel account?" in Rebtel

Danielle replied on November 24, 2009 15:53 to the question "How do you conference will multiple contacts on your Rebtel account?" in Rebtel:

Hi Moiz,

Unfortunately we don't currently support Conference Calling. We really hope to be able to add such a feature soon though, so keep an eye on the website for any relevant news!

A comment on the update "Pakistan is now a Rebtel Country!" in Rebtel:

Hi Yasirhayat,

As long as your cousin hangs up within 10 seconds, the call will not be charged as 1 minute. Just make sure that he hangs up straight away and you can wait as long as you need to for him to call back, you will not be charged. Hope this makes sense! – Danielle, on November 24, 2009 08:32