danmoross's dashboard

danmoross replied on August 11, 2009 07:54 to the problem "redirect from http://www.moo.com/ to http://uk.moo.com/en/ doesn't work on National Express trains" in Moo:

Hi Mark,

I'll pass this on to the tech team here at MOO to investigate.

Thanks again for the feedback!

Best Regards,

Dan M

danmoross replied on August 11, 2009 07:53 to the problem ""Contact Moo" form doesn't work" in Moo:

Hi Mark,

We are really sorry that you encountered problems when trying to submit a query via the contact form. We have had a couple of other reported problems and we are looking into the cause.

Please be aware that our site uses Javascript extensively.

Thank you very much for letting us know.

Best Regards,

Dan M

danmoross replied on August 08, 2009 11:15 to the question "MOO took my money, for no order, ignored with emails today." in Moo:

Hi Kim,

Once again we are really sorry that you experienced problems when you tried to place your order. As explained via email, this was due to a temporary problem with our servers and has now been fixed.

The payments were refunded almost immediately, but took a couple of days to clear back into your account. We take erroneous payments very seriously and aim to rectify these situations as quickly as possible.

Please do try and place the order - the temporary problems are fixed and the promocode I gave you should hopefully compensate for the original problems.

If you have any further problems, please feel free to contact me by email.

Best Regards,

Dan

danmoross replied on July 08, 2009 14:48 to the question "PayPal and Amex Payments" in Moo:

Hi Majick,

We are really sorry that you are having trouble paying for your order.

When you choose to pay with Paypal, you need to create a Paypal account first. Once you have done this, you can simply add your Amex card and pay.

If you have any further problems, feel free to email me - danm@moo.com

Best Regards,

Dan M
Service Agent - MOO

danmoross replied on May 05, 2009 07:26 to the problem "Contact number error upon order submission on US site" in Moo:

Thanks for reporting this problem.

We have been restricted to a certain format for international telephone numbers by our US mail providers. We are currently looking into a more comprehensive solution, that will help our customers get the correct format at the first attempt.

Please make sure that any telephone numbers submitted are in the following format:

+01 5555 555555 (+01 being the international dialing code)

Thanks again for your feedback.

Best Regards,

Dan M
MOO

danmoross replied on May 05, 2009 07:24 to the problem "Dead Link: On page after submitting a contact message." in Moo:

Hi Joe,

Thanks very much for your feedback - it is much appreciated.

I have checked the link and it is working fine for me. We have had some other reported problems on the contact page over the weekend and we are investigating them. Is there anything else I can help you with?

Best Regards,

Dan M
MOO

danmoross replied on February 25, 2009 16:18 to the question "Moo Double Charges?" in Moo:

Hi Kay,

We are really sorry that you were having trouble on the payment page.

I have checked our database and can see only one payment. Can you please double check and let me know which payment methods the two charges were placed with?

Once we have some more information from you, we will happily investigate and make sure you are compensated if necessary.

Feel free to email me directly - danm@moo.com

Best Regards,

Dan M
Service Agent - MOO

danmoross replied on January 30, 2009 23:10 to the question "Paypal confirms payment - Moo does not. Order still in cart." in Moo:

Hi Shawn,

We are really sorry that you are having trouble placing your order. What error messages are you receiving? I have checked the database and there is no record of an order. Please try to place the order again and if you continue to have problems, do not hesitate contact me via email: danm@moo.com

Sorry again.

Dan M
Service Agent - MOO

danmoross replied on January 16, 2009 18:18 to the question "Paypal confirms payment - Moo does not. Order still in cart." in Moo:

Thank you!

danmoross replied on January 16, 2009 17:45 to the question "Paypal confirms payment - Moo does not. Order still in cart." in Moo:

Hi Tal,

I can confirm that the order has now gone through. I have also double checked our Paypal account and sadly there was a little hiccup on their end and you were charged. We are processing the refund now and you should receive notification shortly.

Best Regards,

Dan M
Service Agent - MOO Print

danmoross replied on January 16, 2009 16:52 to the question "Paypal confirms payment - Moo does not. Order still in cart." in Moo:

Hi Tal,

Sadly the order has not been placed. It sounds like the payment process broke down when you were on Paypal. Do not worry - the money has not been taken, just authorized. Please try to place the order again and if you continue to have problems, do not hesitate contact me via email: danm@moo.com

Sorry again.

Dan M
Service Agent - MOO