Danny Sullivan's dashboard

Over the past several months, my Comcast cable internet service has had periods of extremely slow internet connectivity. Pages timeout and speeds more comparable to dial-up. During the latest period, I went to speedtest.net and checked my speed.

0.44 Mb/s down, 0.28 Mb/s up, and 423 ms ping is terrible! It causes pages to timeout, drops me out of online games.

I have contacted Comcast phone support and received very little support. The Rep walked me through the usual script...reset cable modem, reset router, reboot PC, etc...I played along, complying with the representative's steps until I eventually gave in and ended the call. I need a Network Engineer to do some network traffic analysis, not a level 1 CSR reading from a script.

Reaching out here because I don't know what else to do...