Dave's dashboard

At the moment we don't offer telephone support for Periscope.

I understand you've been struggling to get started with Periscope Studio Management. You may be excited to hear that we're planning to relaunch the software on at the beginning of July 2009, with improved functionality and greater documentation to get you started.

Until then, we'll be happy to help out by answering your questions here.

To create a contact visit the contacts area, by clicking the contacts tab. Then simply click the black 'Create new contact' button below the dashboard tab.

I've sent you an email with some instructions, Simon.

If you have any problems let us know!

Hi Simon,

This issue has now been resolved. You may need to do a forced refresh (CTRL + F5) to see the fixed pages.

Jon,

We'll be adding this feature as part of an update in the next week or so!

Best,

Dave

Hi David,

I've fixed the issue with the message box scrollbar.

I like the idea of a wysiwyg editor - is there any specific formatting you would find useful?

You might find it useful to know that although you can't enter anchor tags, web addresses in messages will automatically be converted into links you can click.

We'll add that idea, and the reply to feature to the list of ideas for a future release!

Cheers

Dave

Hi Jayne,

Each individual employee would have to be a unique user.

Periscope doesn't support recording of expenses at the moment, so it may not be suitable for your needs anyway.

You're more than welcome to check out a free trial anyway. Periscope is completely web based, so there's no software to download and no hassle!

All the best,

Dave

Hi Jon,

I've set the next job number to 1200.

Cheers

Dave

1. We take an hourly backup which is stored in multiple external locations. There's no facility for you to export data, but we can provide this manually, and we're looking at adding this feature so you can do it yourselves.

2. Again, there's no function yet to import data, but we can of course import the data for you. There may be a charge depending on the state of your data.

3. Periscope uses a product called Sage Order Importer to get data in to Sage. This is 3rd party software, available from http://www.sageorderimporter.com/ at a one time cost of £100.

4. There's no limit on what you can store! We operate a fair usage policy, but there's no strict limit. The service isn't intended, and isn't practical for storage of large files (greater than a few MB) as there's no support for resuming uploads and it will take you a long time to upload large files! We think it's great for storing documents and individual assets, and you can automatically upload these by copying Periscope in on an email!

5. Unfortunately this feature isn't available yet

6. An incomplete function - in future you'll be able to assign a task, a smaller unit of work than a project, to an individual

7. This might be a bug. I'll have a look and let you know.

8. I'll send you the details for this

9. Checking the remember me box when you log in should remedy this. We'll look at increasing the time but it probably wouldn't be longer than an hour for security reasons.

10. I can set these manually for you, at the moment it's not something you can manage. We recommend the default set so that the projects list shows all your 'in progress' jobs, but we'd be happy to add more statuses if you'd like.

11. We use a couple of what we call 'holding jobs' for things like internal meetings, invoicing, or making the tea! At the moment it's the best way to manage these jobs.

12. That's correct. We recommend that invoice lines are created when a job is created as it greatly speeds up invoicing at the end of the month! You then mark them as ready, when they are ready. It would certainly make sense to add a button to mark all lines as ready, and I'll add this to the feature request list. Upon exporting all lines on a project to Sage, a project is automatically marked as invoiced.

It's great to hear that you're interested in signing up. Althought the trial says it is limited to 40 days, we're actually extending that period for now while a couple of things aren't quite right.

I'll send over the aforementioned information so that you can check out features like the email integration. If you've any further questions give us a shout!

Unfortunately we're a little behind following the product launch and the user manual isn't online yet. I'm happy to answer your specific questions though!

Hi John,

It's not possible for you to set the project numbers but I can set it for you if you provide me with the number you'd like the next project to have. Further projects will be numbered sequentially from this point.

At the moment you can't delete a project; we simply recommend that you change its status to 'Dead'. We do recognise that some users will want to remove projects completely, and plan to add this feature soon.

Unfortunately you can't change your profile picture just yet - this is something you'll be able to do in the coming weeks though.

Thank you for your interest in Periscope!

Dave

I'm sorry to hear that you experienced such a slow connection from the Middle East. We are currently evaluating some international hosting but I can't offer you any solutions today. I hope it was just a bad day for your connection!

We don't ask for any bank, credit card or payment details when you register for the free trial, so there's no need to worry about remembering to cancel if you're not happy or not ready to purchase. At the end of the trial you'll be prompted to upgrade and enter payment.