Dave Rhea's dashboard

Dave Rhea replied on February 09, 2010 22:10 to the question "how to get good widgets into webs.com" in Widgetbox:

Hi Jim,

I just used this to add a widget to my page. Add it in an HTML element and it works properly. Be sure to publish your page. It doesn't seem to work when just 'viewing' a preview of the page.

A comment on the question "Why Won't My Widget Resize When Published?" in Widgetbox:

hah. I'd rather you be fully informed anyways. The issue (IE Javascript error) was introduced a few days ago. So you most likely created those other polls before the issue was introduced OR you had a cached version of the working page in IE.

All the best and thanks for using the site, Diane!

Dave – Dave Rhea, on February 09, 2010 19:54

A comment on the question "Why Won't My Widget Resize When Published?" in Widgetbox:

It's not an issue of the widget displaying correctly or not. It's an issue that in IE, there's a Javascript error that prevents saving that size change.

So yes, if you use an alternate browser, it'll work.

Without being too harsh, IE is usually the problem child. As a general rule, if you use any website out there that has problems, try any browser other than IE first. IE is the worst. Regardless, a fix will be out soon.

Thanks again for your patience. – Dave Rhea, on February 09, 2010 19:39

Dave Rhea replied on February 09, 2010 18:02 to the question "Why Won't My Widget Resize When Published?" in Widgetbox:

Diane - Found the issue. It affects IE users and should be fixed by the end of the day. You can get around this by using another browser. I'd highly suggest Firefox or Chrome for a better experience on the internet.

Thanks for all of your patience with this issue.
Dave

Dave Rhea replied on February 09, 2010 18:02 to the question "re-sizing slideshow pixel size" in Widgetbox:

Hey Jim - Found the issue. It affects IE users and should be fixed by the end of the day. You can get around this by using another browser. I'd highly suggest Firefox or Chrome for a better experience on the internet.

Thanks for all of your patience with this issue.
Dave

A comment on the question "Why Won't My Widget Resize When Published?" in Widgetbox:

Diane - Can you confirm that you're using Internet Explorer for me? – Dave Rhea, on February 09, 2010 17:47

Dave Rhea replied on February 09, 2010 17:31 to the question "Why Won't My Widget Resize When Published?" in Widgetbox:

Hi Diane,

This widget does look to be 240px wide on your site. Sorry if I lost you here, but the size is set to 240px wide on our site, and it appears as that on both your site and on our site.

Dave Rhea replied on February 09, 2010 17:24 to the question "not working wordpress feed" in Widgetbox:

Not exactly. Wordpress wouldn't be an issue here. The two issues are:

1. Feed does not contain images
2. Feed is too slow to respond at times

For #1, you need to add images to your feed. If you're using Wordpress, I'm sure that they can provide some info on how to do this using their tools.

For #2, try using a service like Feedburner to serve your feed reliably.

Dave Rhea replied on February 09, 2010 17:19 to the question "re-sizing slideshow pixel size" in Widgetbox:

You wouldn't happen to be using Internet Explorer, would you?

I just changed the size of your widget and published changes. The size looks to have changed successfully (using Firefox), but can you verify for me that the size is correct?

Dave Rhea replied on February 09, 2010 17:09 to the question "Feed type not supported error." in Widgetbox:

Thanks Joe. CNBC recently changed their feeds, resulting in non-valid RSS feeds. We've removed the widget form our gallery, but I took a look at their feed and I don't expect this content to come back soon (unless CNBC changes the way they generate their feeds).

Quite unfortunate, but please know that this is not a Widgetbox limitation. Feedburner and Feedvalidator agree that these are no longer valid (usable) feeds.

Thanks for following up, Joe.
Dave

Dave Rhea replied on February 09, 2010 17:06 to the question "PLEASE HELP. Widget NOT Showing my Ads" in Widgetbox:

Great news. I know it's a little tricky, but glad you got to see what you were looking for.

Unfortunately, I won't be able to help too much with coding your ad. This tutorial may help you out:

http://www.harrymaugans.com/2007/03/2...

Dave Rhea replied on February 09, 2010 02:22 to the question "re-sizing slideshow pixel size" in Widgetbox:

Hey Jim,

I'll take a look. Can you let me know what Browser/OS you're using? Also, are you trying to make a Pro or Basic version? If Pro, please list your username.

Currently, I cannot reproduce using the steps above, so this will take some more work.

Dave Rhea replied on February 09, 2010 00:28 to the question "not working wordpress feed" in Widgetbox:

Hi there,

Your feed does not look to have any images in it. If you'd like us to pull images from the feed, the feed must have images.

As for the 'feed too long' message, could this possibly be 'feed took too long to load' or a similar message? If so, this would mean that your feed responded too slowly. You could get around this using a feed proxy, such as feedburner.com

Hope this helps!
Dave

Dave Rhea replied on February 09, 2010 00:22 to the question "PLEASE HELP. Widget NOT Showing my Ads" in Widgetbox:

Yes, as I said, widgets installed by Pro users will have NO ads. That includes the ads that you included and made ad-compliant.

I imagine your friend viewed the widget that you had already installed to your site, correct? If so, as I said, this widget will not have ads since you (a Pro user) installed it.

Dave Rhea replied on February 09, 2010 00:17 to the question "Problem with CNBC widget" in Widgetbox:

Thanks much. It looks like CNBC changed their feed. They're not returning a valid RSS feed now, so we are unable to display it.

I'll go ahead and delist this widget form our gallery.

Dave Rhea replied on February 08, 2010 23:33 to the question "Flash get widget button" in Widgetbox:

Hi Brian,

Customizing the Get Widget button is not currently supported.

A comment on the question "Why Won't My Widget Resize When Published?" in Widgetbox:

That seems to be working for me, although the widget is within a column, so the overflow is hidden. I bumped the width up to 400 and published changes.

What size are you trying to set the widget to? I set it to 240px wide for now. – Dave Rhea, on February 08, 2010 23:31

Dave Rhea replied on February 08, 2010 23:05 to the question "Longevity of the platform and commitment!" in Widgetbox:

Hey Rob,

Thanks for the reply. For the email bit, would you mind shooting me an email at support@widgetbox.com? I can't get your email address from here, unfortunately. I have someone here that would like to go over some of this stuff with you, as she'll be writing it all up.

The iGoogle gallery submission stuff is not currently supported. It's certainly a fair request, but in the meantime, you can get around this by using one of our code snippets and building your own XML for submission to Google.

I'll certainly be curious to see how the FB apps transfer over. Our implementation is a bit different from Clearsprings. I believe they used a method similar to our original approach, which we were forced to scrap sometime back when Facebook made some platform changes.

Anyhow, looking forward to speaking with you via email. Thanks again for the great info.

Cheers,
Dave

A comment on the question "can't see my ad" in Widgetbox:

I'm no longer replying on this thread since you started a new thread here:
http://help.widgetbox.com/widgetbox/t... – Dave Rhea, on February 08, 2010 22:21

Dave Rhea replied on February 08, 2010 22:20 to the question "PLEASE HELP. Widget NOT Showing my Ads" in Widgetbox:

Widget's installed by Pro users (like you) will not have ads. If you want the widget to have ads, try logging out and then installing the widget.