Dave Nelsen's dashboard

Dave Nelsen replied on April 06, 2009 17:53 to the problem "Stupid Talk Pro. Said I wasn't the host." in TalkShoe:

I need your 5-digit call ID to investigate this issue. Please reply with that.

Do you have more than one account on TalkShoe? If so, when we detect your caller ID (AKA the phone number that you're calling from), we may see you as the other identity (not the host for the given call).

Dave Nelsen replied on April 06, 2009 13:33 to the question "RSS Feeds Keep Breaking" in TalkShoe:

Sam,

OK, that's very helpful detail. I'll have engineering investigate.

Dave

Dave Nelsen set one of Dave Nelsen's replies as an official response to "Daily Stats have not updated since 4am yesterday." in TalkShoe

Dave Nelsen replied on April 06, 2009 13:30 to the problem "Daily Stats have not updated since 4am yesterday." in TalkShoe:

Thanks for the heads up. The reports engine is down -- we'll be restarting it today. Updated reports will be available by tomorrow (4/7/09).

Dave Nelsen set one of Dave Nelsen's replies as an official response to "RSS Feeds Keep Breaking" in TalkShoe

Dave Nelsen replied on April 04, 2009 13:58 to the question "RSS Feeds Keep Breaking" in TalkShoe:

It appears that you fixed the problem. I just tested your feed at www.feedvalidator.org and got this result:

Congratulations! This is a valid RSS feed.

Are you creating your episode descriptions in a word processor (MS Word, etc.) and then cutting and pasting them into the TalkShoe "episode notes" field? If so, that could be the source of the problem. That can introduce invalid characters which break the feed.

I recommend creating (writing) the description directly in the TalkShoe "episode notes" field or using a very basic program like Notepad (on Windows PCs, click "All Programs" then "Accessories") from which to cut and paste text.

Dave Nelsen replied on April 04, 2009 13:44 to the question "Can I delete all the descriptions?" in TalkShoe:

I just checked www.feedvalidator.org and got this message:

Congratulations! This is a valid RSS feed.

Dave Nelsen replied on April 03, 2009 20:49 to the question "Can I delete all the descriptions?" in TalkShoe:

Done!

Dave Nelsen replied on April 02, 2009 22:13 to the question "Can I delete all the descriptions?" in TalkShoe:

Take a look at the changes made so far. We've deleted most of the enhanced descriptions. Is this on the right track?

Dave Nelsen replied on April 02, 2009 20:10 to the question "Can I delete all the descriptions?" in TalkShoe:

Sorry, descriptions must be deleted one at at time. What is your call ID - I'll look at whether we have a quick way to do it for you.

Dave Nelsen replied on March 31, 2009 21:31 to the question "HTTP Status 404 - /talkshoe/web/talkCast.jsp" in TalkShoe:

You may have bookmarked a temporary link. Here is the permanent link to that page:

www.talkshoe.com/tc/26295

Dave Nelsen replied on March 31, 2009 16:48 to the question "Web client gets unresponsive during the call as the host." in TalkShoe:

Thanks for asking - yes we have a few suggestions.

First, this is a known problem that can occur during heavy usage periods. And we've recently developed a fix for it which we are now testing on 1 of our 22 production chat servers. As such, there's a 5% chance you'll land on the good one an have no problems. ;-) (pardon a bit of levity)

Once we've verified that the fix is working, without breaking anything else, we'll update the other chat servers too.

In the mean time, TalkShoe Live Pro (Pro meaning better, but still free) does not suffer from this same issue. I highly recommend using it for the next week or so until we've definitely resolved the problem. You may download it from here: http://www.talkshoe.com/talkshoe/web/...

The process to start it is a little bit different that the chat client. You must go to your call page (rather than myTalkShoe or the Live Now page) and click on the lower button to start TalkShoe Live Pro. It's clearly labeled, but smaller than the button to start the web client.

Dave Nelsen replied on March 27, 2009 21:42 to the question "HTTP Status 404 - /talkshoe/web/talkCast.jsp" in TalkShoe:

What did you do to end up at this point? This does not appear to be a standard page in our system. Please provide a little more background and I bet we can decode it. Thx.

Dave Nelsen replied on March 27, 2009 17:40 to the question "Exactly when can listeners begin to hear my call?" in TalkShoe:

Here's a description of how the TalkShoe system works:

Your call goes "live" 15 minutes before the scheduled start time. We call this the "pre-show" period. You (host) and anyone else can call in once it's live. Everyone who has called in can hear everyone else. Consider whether to set you call for "mute on entry" to prevent people from talking even before you arrive.

As soon as the host calls in, audio streaming starts to the chat clients (TalkShoe Live). At this point, TalkShoe Live listeners/chatters can hear anyone unmuted on the phone bridge.

Recording of the call starts when the host issues the start recording command (manual setting) or when the host calls in (automatic setting). You can start recording whenever you want to; you need not wait for the official start time.

Regardless of scheduled length, the recording can run for 5 hours, and the call can run for 24 hours.

The host can end recording whenever desired. The audio conference continues thereafter. We call this the "post-show" period.

Audio streaming (to the chat clients) continues even after recording ends; until the last caller hangs up. As such, we recommend that the host use the red Call Termination button to end the call before hanging up. That way, there in not an open call left unmanaged.

Since you can choose when to start and end recording, the TalkShoe system provides no call start or call end cues.

Dave Nelsen replied on March 27, 2009 14:09 to the problem "Show Archive Issue" in TalkShoe:

I'll chime in here too because I once had this same exact problem. Regardless of what you name or rename the MP3, once you upload it to TalkShoe, we restore the original name. When your browser accesses the new file, it sees the original name and says "I already have that file in my cache" and plays the cached (original) version.

First, try holding down your SHIFT key and then clicking on the download link. This tells the browser to get the file from the server even if cached locally. If that doesn't work, clear the browser cache and try again.

Dave Nelsen replied on March 27, 2009 13:49 to the question "chat has been terrible, slow, and kicks people off it" in TalkShoe:

I'm happy to report that we have identified a key problem with the jabber engine and have developed a fix. We are currently testing it and expect to roll it into production in the next week or two.

By the way, I did extensive testing myself during the peak period last Tuesday evening. I saw the same problem that you highlighted when joining larger or older calls using TalkShoe Live (the browser-based version). I experienced no such problems with TalkShoe Live Pro (the downloaded version) when accessing the same calls. I highly recommend trying out "Pro", at least during the next week while we're still living with the jabber problem in the "web" client.

All that said, there are other improvements in the works that will take more time. Please know that we remain committed to delivering a continuously improving service. To that end, please keep the feedback coming.

Dave Nelsen replied on March 25, 2009 12:04 to the question "Can I remove the call-in number?" in TalkShoe:

Sorry, there is no way to remove the call in number. Please explain to folks that they may listen via computer. Also, set your call for "Mute on Entry" so that if there are any callers, they will not be able to interrupt you -- just listen via phone.

Dave Nelsen replied on March 25, 2009 02:53 to the question "How do I turn the audio stream back on after hanging up a call?" in TalkShoe:

Jessica,

The audio stream should resume automatically when you hang up, unless the host ended the call at that point. Is that a possibility? If not, did you try restarting the TalkShoe client as a possible fix (should not be required but worth a spin)? Your intuition about how it should work is right on. Help me understand where it failed and what you tried to fix it. Thx.

Dave Nelsen replied on March 24, 2009 13:33 to the problem "talkshoe.com server not responding, unless I use my iPhone" in TalkShoe:

Try accessing these two pages and report your results:

www.talkshoe.com/se/voip

www.talkshoe.com/cannot/access/any/pages

Dave Nelsen replied on March 24, 2009 01:37 to the problem "closed for maintance" in TalkShoe:

Raymond - we may have fixed the problem for DS:

http://getsatisfaction.com/talkshoe/t...

How about for you?