davet's dashboard

davet replied on November 27, 2009 19:30 to the question "Why simple and common features not available on MotionBox?" in Motionbox:

Hi Matt,

Thank you for your input on this matter. Here at Motionbox, we strive to give our users the best experience in video hosting that they can get.

Yours,
Dave T.
Motionbox Support Team

davet replied on November 27, 2009 19:28 to the problem "Problems uploading - Server timeout and other messages" in Motionbox:

Hi there,

Have you considered using our Motionbox Express Uploader? It's our recommended way of uploading and it's available right here:

http://www.motionbox.com/install/mxu

I hope this helps!

Yours,
Dave T.
Motionbox Support Team

davet replied on November 27, 2009 19:23 to the problem "Problems joining Motionbox" in Motionbox:

Hi there,

Are you getting an error similar to a broken internet connection, or is your browser loading a separate error page? If it's the later, I can only suggest clearing all your cookies, restarting the browser, and attempting to sign up at a later time. Perhaps there's some maintenance work on our end for the moment. I hope this helps!

Yours,
Dave T.
Motionbox Support Team

davet replied on November 23, 2009 22:09 to the question "Supper Fast Uploaded Error" in Motionbox:

After looking at your issues, perhaps some overactive antivirus/firewall programs are to blame for your difficulties? What antivirus/firewall software do you currently have installed on either of your computers? I would experiment with temporarily disabling their functionality while making an upload and see if you notice any difference. I hope this helps!

Yours,
Dave T.
Motionbox Support Team

davet replied on November 11, 2009 16:18 to the question "Shutterfly Plans and Pricing" in Motionbox:

Hi there,

There's currently no implementation in place to upgrade a motionbox affiliated account to a shutterfly affiliated account. Besides the affiliations, Motionbox premium accounts have no filesize restrictions per video, whereas videos uploaded from a shutterfly account cannot exceed 1 GB each. If you wish to get a shutterfly premium account, I would suggest that you create a new motionbox account via shutterfly, and upgrade that. I hope this helps!

Yours,
Dave T.
Motionbox Support Team

davet replied on November 10, 2009 17:59 to the question "Shutterfly Plans and Pricing" in Motionbox:

Hi there,

Are you sure you're following this link to get to shutterfly premium?

http://www.motionbox.com/content/shut...

You might have accidentally been looking at the rate for our dedicated Motionbox premium accounts which is 39.99. I hope this helps!

Yours,
Dave T.
Motionbox Support Team

davet replied on October 28, 2009 18:43 to the praise "Just used the Beta Facebook link - That's cool and easy - THANKS!!!!!" in Motionbox:

Hi there!

I'm glad to hear that you're enjoying our Facebook functionality! Thanks for the kind words!

Yours,
Dave T.
Motionbox Support Team

davet replied on October 14, 2009 14:39 to the question "I have videos I have produced on bebo.... yet they do not show up here at all" in Motionbox:

Hi there,

Thank you for contacting Motionbox!

Any videos you uploaded to Bebo should be automatically put on your Motionbox Account inside a folder entitled Bebo. Can you view your videos on Bebo? If you wish for us to further troubleshoot your issue, it would be useful if you could provide your motionbox username, so we can track these instances down. I hope this helps!

Yours,
Dave T.
Motionbox Support Team

davet replied on September 22, 2009 16:32 to the question "Editing tags after the fact" in Motionbox:

Hi there, You most certainly can edit the tags of videos after they've been uploaded. Simply go to the folder containing the desired video, and select it by clicking the box to the left of the video's title. An assortment of options should activate in the blue management bar, one of them being edit. Click that, and then click "title, tag, descriptions". This will open a pop up window allowing you to edit your video's tags.

I hope this helps!

Yours,
Dave T.
Motionbox Support Team