David Underwood's dashboard

I wanted to order a Verizon Double Freedom bundle and called the number. After nearly a half hour, most of the time on hold, I finally got a comfirmation number and was transferred to an independent service to verify my phone information. After being on hold for nearly ten more minutes someone answered and I began the verification process only to be cut off. I called the number I called to order, got a different agent and was told this time that the sevice I was ordering was not available. When I finally convinced the agent that I had a condirmation number I was placed on hold again for another ten minutes only to be disconnected again. I called a third time, this time I was ready to cancel the order because I had now lost conficdence in what I was ordering. It took nearly five minutes to convince this agent that I didn't want to start a 45 minute process over again and I wanted someone to whom I could register a formal complaint. She said she would connect me to a local business service. Ten minutes later I get a business service. When I give the agent my phone number he asks where I'm from. I tell him West Virginia and he tells me this service is for California. He starts to give me the number for West Virginia but I had been given that number at this point nearly an hour ago buy the first agent I spent a half hour with. I then called the local number only to discover it was past business hours. At this point I have spent more than an hour attempting to order a product. At this point I am going to have to find time at work to call the local office, hope it doesn't take too long to be sure the order that was incomplete does not get processed and hope to file a formal complaint.

Verizon, get your act together.