David Vittor's dashboard

David Vittor replied on September 17, 2009 22:46 to the question "How do I link (sync) the status field in Jira and Salesforce?" in CustomWare:

You can map to your JIRA Status field to a Status field in Salesforce.

In the Configuration Mappings, (as an Administrator). Map the Status field from JIRA to the Status field in Salesforce.com. On changes of JIRA status, this value will automatically be placed into Sakesforce.com

In the mapping configurations, you can select any JIRA field to any Salesforce field that is in that list, and that should include all Custom Fields.

Btw - which version of the plugin are you using? The mapping of Status only became available in the latest version 3.0.2.

David Vittor replied on September 16, 2009 01:07 to the question "How do I link (sync) the status field in Jira and Salesforce?" in CustomWare:

Hi Greg,

Status is one of the hardest fields to sync. Because on the JIRA side it involves going through a workflow transition, which cannot be done progammatically.

With that in mind, the best way to do this is manually have a Custom Field in JIRA called Salesforce Status, and a custom field in Salesforce called JIRA status. And map these to the appropriate "system" field.

You can also use post-function workflow transitions in JIRA to automatically update the Salesforce status custom field.

I hope this helps, but if you necessary CustomWare can provide consulting services if needed.

Thanks,
David

David Vittor replied on September 11, 2009 01:12 to the question "Salesforce/Confluence" in CustomWare:

Hi Kay,

You will need to purchase a full license from CustomWare. To do this you will need to go to our website here:
https://www.customware.net/repository...

Cheers,
David

David Vittor marked one of Kay Brown's replies in CustomWare as useful. Kay Brown replied to the question "Salesforce/Confluence".

David Vittor replied on September 11, 2009 01:07 to the question "Can you format Salesforce Reports" in CustomWare:

Hi Kay,

Ah I see you are talking about the Salesforce/Confluence plugin. In order to make the customisations you need, you will need to contact us, as per Ellens comment.

Thanks,
David

David Vittor replied on September 10, 2009 00:36 to the question "The Vault plugin is it suppose to work on confluence 3.0 ??" in CustomWare:

Hi Patrick we are using it on Confluence 3.0 and it works great for us. We will update the compatibility version to reflect this. Did you follow all the instructions on this page:
http://www.customware.net/repository/...

If it is still now working we can provide you with professional support if you contact us at plugins [at] customware.net

David Vittor replied on September 03, 2009 02:48 to the question "Can you format Salesforce Reports" in CustomWare:

Hi Kay,

Can you provide more details? Are you pulling (mapping) the Salesforce.com data into a "Text Field (255 characters)" in JIRA? If so you can try change this to a "Free Text Field (unlimited)" so it can stretch and handle your long list of numbers.

David Vittor replied on August 19, 2009 03:04 to the problem "Please update usage section" in CustomWare:

Thanks for raising this Katharina, We'll review the documentation and get it updated.

David Vittor set one of David Vittor's replies as an official response to "why I am getting this message?" in CustomWare

David Vittor replied on August 06, 2009 06:00 to the question "why I am getting this message?" in CustomWare:

Hi Vallatharasu,

This is because you do not have a valid license. In order to get a license, please contact us at plugins@customware.net and provide details of which Confluence version you are running, and we will send you a license.

David Vittor replied on August 06, 2009 04:58 to the question "Could not connect to Salesforce.com after upgrading to JIRA plugin v3.0+" in CustomWare:

Thanks for the info Allan

David Vittor replied on August 06, 2009 01:18 to the question "Why does date-data not use the user's chosen time zone for conversions?" in CustomWare:

Great to hear. Happy to help.

David Vittor replied on August 05, 2009 04:57 to the question "Problem with connector license" in CustomWare:

Hi Ian,

We would love to help you. Can you please email us at plugins@customware.net ?

David Vittor replied on August 05, 2009 04:31 to the question "Why does date-data not use the user's chosen time zone for conversions?" in CustomWare:

Can I get you to give us your login or email details so we can find your user?

David Vittor replied on August 04, 2009 04:31 to the question "Why does date-data not use the user's chosen time zone for conversions?" in CustomWare:

Looks like the permissions had to re-index, and this seems to have happened now. If I could get you to try again. If this doesn't work, can I get you to email us at: plugins@customware.net

David Vittor replied on August 04, 2009 03:00 to the question "Why does date-data not use the user's chosen time zone for conversions?" in CustomWare:

Hi Brian,

Can you try again? We have updated the permission settings.

David Vittor replied on July 31, 2009 01:30 to the question "Why does date-data not use the user's chosen time zone for conversions?" in CustomWare:

Hi Brian,
Your JIRA access should have been corrected now.
David V

David Vittor replied on July 13, 2009 04:45 to the problem "Salesforce plugin generating exceptions in catalina.out" in CustomWare:

Hi Dan,

In order to help us better analyse this problem, could you please send us your catalina.out logs to sfdc@customware.net

Also if you could get us a screenshot of your JIRA - Salesforce.com Mapping configurations that would help us in replicating the issue.

Currently I believe that the memory problems you are experiencing might be related to the exceptions that are happening.

Thank you.

David Vittor replied on July 13, 2009 04:16 to the question "Firewalls and Salesforce to Jira Plug-in" in CustomWare:

Hi Richard,

Sorry let me be clear - out of Salesforce - points to your JIRA url. If your JIRA is configured to be https than the URL should be configured to start with https.

As for Scalability, I dont think JIRA will have problems scaling, but the Salesforce.com JIRA plugin might. Currently the plugin works mostly on a issue by issue basis, so it should be fine. The search for custom fields should be able to handle 80,000 cases/accounts/leads, but I'm not sure how quick the response will be.

Basically both JIRA and the Plugin should scale, but please try it and let us know if you have any performance issues. Thanks.

David Vittor replied on July 10, 2009 07:50 to the question "Firewalls and Salesforce to Jira Plug-in" in CustomWare:

Hi Richard,

For Salesforce and JIRA to talk to each other you need the proxy to allow bi-directional communication. From Salesforce.com your S-Controls need to talk to JIRA using the URL "http://<yourjirahomeurl>/plugins/" (this might have a port number, or be on port 80). This hostname/port must be available externally.

Secondly JIRA talks to Salesforce using the URL:
https://www.salesforce.com/services/S...

As long as this is not blocked by your firewall/prxy, you should be good.</yourjirahomeurl>