David Ascher's dashboard

David Ascher replied on December 15, 2009 00:37 to the problem "Messages disappear when moving to a local folder." in Mozilla Messaging:

Uninstalling TB shouldn't get rid of your mail, which is stored in your "profile" area. But I don't think you need to do that either -- you should be able to install TB3 in a new area (I'm going to assume you're on Windows), by specifying a custom location in the installer.

David Ascher replied on December 15, 2009 00:32 to the problem "Messages disappear when moving to a local folder." in Mozilla Messaging:

Rosalind: can you write down exactly the steps of what you're doing, and when things surprise you? What do you mean by "your messages don't disappear when read." ?

David Ascher replied on December 14, 2009 23:46 to the problem "Messages disappear when moving to a local folder." in Mozilla Messaging:

Dan: Uh, that doesn't look good at all. What I'd do is to install Thunderbird 3 in a new location, and start it from there. It looks like a bad upgrade somehow.

Do you have any add-ons installed? It's possible that an add-on for TB2 is somehow messing things up for 3 if it got past the compatibility check.

David Ascher replied on December 14, 2009 23:45 to the problem "Messages disappear when moving to a local folder." in Mozilla Messaging:

Rosalind, I removed your comment as it was huge, contained some personal information, and wasn't the error message that I was looking for. (None of this is your fault).

David Ascher replied on December 14, 2009 23:37 to the problem "search messages in Thunderbird is slow" in Mozilla Messaging:

Activity Manager is a new dialog in Thunderbird that's accessible from under the Tools menu. I'm just wondering whether Thunderbird is going through your old emails to index them, and that's somehow interfering with quick searches.

David Ascher replied on December 14, 2009 23:35 to the problem "Messages disappear when moving to a local folder." in Mozilla Messaging:

Can you copy some of the error messages and paste them into a comment here?

David Ascher replied on December 14, 2009 23:34 to the question "Multiple email accounts: how do I select which I want to open when I start TB, and which I don't?" in Mozilla Messaging:

In the Account Settings, you should be able to, for each account, under Server Settings, set or unset "Check for new messages at startup"

David Ascher replied on December 14, 2009 23:30 to the problem "search messages in Thunderbird is slow" in Mozilla Messaging:

Hmm. the msgHdr is null is a problem, but I don't know how it could cause the kind of performance problem you're seeing. I assume you have 2 gigabytes of RAM and not 2 megs =). It should be plenty fast enough.

Next question: is there something going on in the Activity Manager (e.g. a lot of indexing?)

David Ascher replied on December 14, 2009 23:23 to the problem "Messages disappear when moving to a local folder." in Mozilla Messaging:

Are there any messages showing up in the Error Console (under Tools)?

David Ascher replied on December 14, 2009 23:22 to the problem "search messages in Thunderbird is slow" in Mozilla Messaging:

Hank, quick question -- what kind of computer do you have, and how much memory does it have, how recent is it?

A comment on the problem "search messages in Thunderbird is slow" in Mozilla Messaging:

Can you see if there are messages in the Error Console (under the Tools menu)? Something's not working right, and there may be clues there to help us figure out what's causing them. – David Ascher, on December 14, 2009 23:20

David Ascher replied on December 14, 2009 22:12 to the question "enable rich HTML email?" in Mozilla Messaging:

If you use the formatting toolbar, by default Thunderbird will send emails that contain both the "rich HTML" version for recipients who can read them, and plain-text emails for others.

In other words, it should just work. If it doesn't, let us know what you tried, what happened, and what you expected to happen.

senatorcotton's reply to "Empty folder tab (Thunderbird 3 RC1, RC2 )" was just promoted to the most useful! David Ascher and 2 other people think it's one of the best replies.

I believe I have a solution. I uninstalled thunderbird 3 and reinstalled it in the default folder with V3 appended to the end. (obviously doesn't matter as long as it's a different folder) and it works fine now.

David Ascher marked one of David Bienvenu's replies in Mozilla Messaging as useful. David Bienvenu replied to the question "missing in and sent boxes after V3.0 upgrade".

David Ascher replied on December 14, 2009 22:04 to the question "Mark as read menu option missing for folders?" in Mozilla Messaging:

Hmm, I'm seeing Mark Folder Read on the context menu in the folder pane. Where are you expecting but not seeing this?

A comment on the question "Why does my inbox keep marking (random) old emails as new?" in Mozilla Messaging:

This might be due to a bug in how Thunderbird and your IMAP server are sharing state information. I'd suggest turning off CONDSTORE support in Thunderbird, and see if it helps. In tools | options | advanced, config editor, search for condstore, set it to false. It might make some things a bit slower, but if I'm right, should fix the unread/read confusion. – David Ascher, on December 14, 2009 21:56

David Ascher marked one of Jim Walker's replies in Mozilla Messaging as useful. Jim Walker replied to the question "How do you undo the "compact folders" option??".

David Ascher marked one of Jim Walker's replies in Mozilla Messaging as useful. Jim Walker replied to the question "Thunderbird 3.0 Spent Too Much Time Indexing, Now Fixed".

David Ascher marked one of meatbook's replies in Mozilla Messaging as useful. meatbook replied to the question "What IS indexing?".

David Ascher replied on December 14, 2009 21:42 to the question "how do i export messages from thunderbird please to excel" in Mozilla Messaging:

Can I ask why you want to convert messages to excel?