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Joel Franusic replied on February 23, 2008 21:54 to the problem "page links on the daily peanut broken" in PBwiki:
dcasali replied on February 23, 2008 21:32 to the problem "page links on the daily peanut broken" in PBwiki:
Syngensmyth replied on February 23, 2008 20:08 to the problem "what happened to the pbwiki forums?" in PBwiki:
Thor Muller replied on February 23, 2008 18:07 to the problem "what happened to the pbwiki forums?" in PBwiki:
Syngensmyth replied on February 23, 2008 17:32 to the problem "what happened to the pbwiki forums?" in PBwiki:
Ramit Sethi replied on February 23, 2008 06:49 to the problem "page links on the daily peanut broken" in PBwiki:
Joel Franusic replied on February 23, 2008 05:19 to the problem "page links on the daily peanut broken" in PBwiki:
dcasali reported a problem in PBwiki on February 23, 2008 04:10:
page links on the daily peanut brokenWhen I attempt to navigate through the pages of the Daily Peanut, the page links at the bottom of the page generate incorrect references. Going to page 2 works correctly, giving http://blog.pbwiki.com/page/2/
clicking for page three generates the link http://blog.pbwiki.com/page/2/page/3/
which is incorrect and 404's
PS this detail box is too d**m small
Rose Peters replied on February 13, 2008 13:07 to the problem "what happened to the pbwiki forums?" in PBwiki:
Hi,
Sorry, what I meant was that the company name reminded me a bit too much of all those companies that are sending me spam promising all kinds of things, including "satisfaction". I am not sure how my boss would react if he saw that I was getting mail from "Get satisfaction". Sure, I can explain, but I'd rather avoid the confusion at all. Again, I don't think you can ask the company to change its name, but you did ask us how we felt about the community ;-)
In itself the subject lines were clear, so that was working just fine, and I liked the notifications.
Thor Muller replied on January 29, 2008 17:41 to the problem "what happened to the pbwiki forums?" in PBwiki:
Eric Suesz replied on January 29, 2008 17:29 to the problem "what happened to the pbwiki forums?" in PBwiki:
Rose: Sorry if it's not apparent, but our intent is to keep you updated when someone answers or replies to a question or reply you had. You can always change this and "stop following" a topic. Or, you can turn off all e-mail notifications from your user dashboard. But, our hope is that the e-mail connection will be a way to get notified as soon as someone answers.
Rose Peters replied on January 29, 2008 10:57 to the problem "what happened to the pbwiki forums?" in PBwiki:
Thor Muller replied on January 20, 2008 20:42 to the problem "what happened to the pbwiki forums?" in PBwiki:
Get Satisfaction does support the ability to "zoom into areas of greatest interest," but instead of a rigid category system it lets users associate one or more tags. You can explore the topics with a particular tag via the tag list on the left column of the main page, or anywhere you see a tag. (We realize that the tag list is not obvious enough, but PBWiki can customize its own interface to be more similar to the old forum list if they like.)
Having said that, on the old PBWiki forums 80% of the posts are in the three most popular categories: "Newbies/Help Me!", "Bug Reports" and "Feature requests." Get Satisfaction is structured around these basic categories, though we call them Questions, Problems, and Ideas.

What's interesting about each of these topic types is that each has a desired outcome--questions seek answers, problems need solutions (or resolutions of some kind), and ideas need to be ranked and implemented...or not. Get Satisfaction provides tools to help along those outcomes, and in the process can work for a much larger audience than a generalized forum.
Users can vote up the best answers, and company reps can mark their replies as official answers. Both cases will show them at the top of the page for easy discovery by casual users. The "I have this problem, too!" buttons on each topic makes it easy for people to show their interest in an outcome and helps the company prioritize its efforts. Upcoming tools for people to rank ideas, and for the company to report the status of resolutions will make the system even more effective.
Paul Singh replied on January 20, 2008 06:55 to the problem "what happened to the pbwiki forums?" in PBwiki:
The problems with classic forums are well known, particularly in the context of mainstream customer service. The best answers get buried in long conversations, they breed endless duplicate topics, they're hard to search, they tend to be either under-populated or clubby. They generally aren't friendly or inviting to casual use. We're using Satisfaction to harness open conversation without falling into these traps. One example of how we're doing this so far is the "talk box" at the top of the page--by merging the process of actually asking a question and searching. The result is very few duplicate topics, and more focused engagement around the issues. The pages are designed to be more like blog posts, with each topic creating a focused conversation piece that makes sense even when entered from a Google search. The conversation threads themselves are more personal.
From the standpoint of customer service traditional forums are too general purpose to be *that* useful. We're building tools that support the distinct activities that dominate conversations between our customers and the PBwiki team -- questions, problems and ideas. There are outcomes and interactions in these activities that forums just are not suited to support.
dcasali replied on January 19, 2008 22:12 to the problem "what happened to the pbwiki forums?" in PBwiki:
I'm looking at the old PB Forum home ( http://forums.pbwiki.com/index.php ) where 12 major topics let me zoom in on the areas of greatest interest. I'm not seeing how this new forum venue improves on that... I come into the new forum and see the last 15 topics with zero organization.
Also, we now have two separate forums to search, as the collective knowledge of the past years didn't get imported into the new venue.
So help me. Why is this a good idea?
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