deejayone's dashboard

deejayone started following the problem "Cannot log in" in twitterfeed.

deejayone started following the question "What Happend To Claimid Login Support" in twitterfeed.

deejayone started following the question "Email address not found - can't log in." in twitterfeed.

deejayone started following the problem "complications logging in" in twitterfeed.

deejayone started following the problem "complications logging in" in twitterfeed.

deejayone replied on June 03, 2009 14:21 to the problem "please fix twitter support process" in Twitter:

I am having a similar issue.

Logged a support ticket, got an email saying there was a delay and to reply to the email if I still had a problem, replied to the email, got another email saying it was closed and so the email was rejected, logged in to support and it won't let me reopen the request - plus it now won't let me log another support ticket! The option disappears when I log in! What am I to do?

Have posted this here: http://getsatisfaction.com/twitter/to...

deejayone started following the problem "please fix twitter support process" in Twitter.

deejayone reported a problem in Twitter on June 03, 2009 14:14:

Twitter support automatically closed ticket without response and now won't let me reopen or submit a new ticket

I have submitted a ticket to twitter regarding an issue some time ago.

There has been no response, however I have now received an automated email saying:

It's been a little while and we haven't been able to get to your request. Twitter is a free service, and while we try to provide as much help as we can, we can't get to every email. Sorry about that! ...

and:

... If none of these resources have helped you and your issue is urgent, please reply to this email and let us know. There is no need for duplicate requests, one is sufficient.

As the email didn't resolve my issues and my problem is not on the 'Known Issues' list, I replied to the email as directed.

I have now got another reply back, saying:

You tried to update a ticket which has been closed. Please create a new ticket and refer to the closed ticket id in case this is a follow up.

Frustrated, I logged into Twitter Support to try and reopen the ticket - but as the ticket is 'closed' I cannot do that.

Therefore my last resort was to try and submit a new ticket referring back to the original issue... But the option to submit a ticket disappears when I log in!

Extremely frustrating, and I can't find any way to resolve this problem now.

By the way, I have also emailed the Terms email address several weeks ago to get assistance with this issue with NO reply.

What am I to do?

deejayone started following the problem "Twitter support requests are automatically closed. How do you reach support?" in Twitter.

deejayone started following the idea "Select music by rating" in Spotify.

deejayone started following the problem "The Spotify ad frequency is suddenly extreme?" in Spotify.

deejayone started following the question "the songs on the album franz ferdinand have the wrong titles" in Spotify.

deejayone started following the problem "My Twitter Tweets are not searchable" in Twitter.

deejayone started following the problem "Twitter Search (Summize) doesn't show my Public Tweets?" in Twitter.

deejayone replied on May 11, 2009 13:02 to the problem "my tweets not showing on twitter search" in Twitter:

Same problem for me too and for my works' account

deejayone started following the problem "my tweets not showing on twitter search" in Twitter.

deejayone started following the problem "Tweets not appearing on search.twitter.com" in Twitter.

A comment on the problem "Please make the twitter work with Facebook Fan Pages (not profiles)" in Twitter:

Unfortunately it seems that app doesn't currently work properly.

Shame as it is something a lot of people NEED. – deejayone, on April 28, 2009 11:17

deejayone replied on March 11, 2009 12:01 to the problem "Please make the twitter work with Facebook Fan Pages (not profiles)" in Twitter:

As someone with several twitter accounts for business and also several facebook pages for those businesses, I NEED this functionality.

Ideally I would like to see functionality where an update posted onto one of my business Twitter accounts to be matched up to the relevant Facebook Page and posted as a status update automatically.

I really hope someone, somewhere figures this out.

deejayone started following the problem "Please make the twitter work with Facebook Fan Pages (not profiles)" in Twitter.