Dell-Bill_B's dashboard

Dell-Bill_B replied on June 15, 2009 12:34 to the question "Dead Dell Inspiron 1520" in Dell:

Jeff,

I am sorry to say, but if the LED on the AC adapter goes out when plugged in to the system, you need to replace the motherboard.

Dell-Bill_B replied on June 09, 2009 14:06 to the problem "Adapter error message...no battery charging" in Dell:

You need to contact Dell tech support for this issue on the 1525. They may need to replace both the ac adapter and motherboard. I would advise you not to let this one slip past warranty expiration.

Dell-Bill_B replied on June 04, 2009 15:24 to the question "Tightening HP Pavilion DV9000 17" LCD Hinges" in Dell:

Hi, david2008.

This is actually the Dell section of GS.com, but I will take a stab at it. On many hinge designs there is a spring that runs laterally and is coiled inside the hinge assembly. I can't tell from the angle of the picture, but is there a screw that runs laterally on the outside edge of the hinge assemblies?

Dell-Bill_B replied on May 28, 2009 13:27 to the idea "Michael Dell can you hear me?" in Dell:

In a meeting on this topic as I write this. Nothing I can share at this time, but I am starting the conversation.

Dell-Bill_B replied on May 27, 2009 17:07 to the idea "Michael Dell can you hear me?" in Dell:

Your larger point was not lost on me. I was only addressing the drivers issue, as that seemed to be the central point, and the one I am qualified to speak to. Even though we do not support XP on that particular box, we maintain the Dell Community Forums so that users can get help for unsupported issues from other users. Again, we never warranted or implied support for XP on the system before or after point of sale.

I also understand your restaurant analogy, and I acknowledge that even if I point out our competitors have similar policies, it will not matter, as you have already had the experience of trying to order sushi at my steakhouse. For this misunderstanding, I apologize, but can do nothing about. However, I will bring up the issue of alternative O/S support at every opportunity.

Dell-Bill_B replied on May 27, 2009 13:35 to the idea "Michael Dell can you hear me?" in Dell:

Blackie,

The Studio 1735 was not marketed with XP or developed with XP in mind as a supported O/S. Dell tests and develops drivers for supported O/S's that are offered with the system at point of sale or as an upgrade option. I apologize for any inconvenience, but your best avenue for a resolution to installing an unsupported O/S on the system is via resources outside of Dell- just as it would be if you wanted to install Linux, Windows 2000, or any other unsupported O/S.

Dell-Bill_B replied on May 19, 2009 15:47 to the problem "Vostro 1520 freezes" in Dell:

HI, Glen.
Are you seeing anything in Event Viewer that may indicate which driver or component may be causing the lockup?

Dell-Bill_B replied on April 13, 2009 14:56 to the problem "Inspiron 530 does not work with V505 all in one. Done everything." in Dell:

See what happens if you uninstall Dell Remote Access from Programs and Features, then reboot.

Dell-Bill_B replied on January 12, 2009 14:19 to the question "BILL_B - DID YOU GET MY INFO???" in Dell:

As far as I know you should be fine with the hex head in round hole. :)

Dell-Bill_B replied on January 05, 2009 16:31 to the question "on plugging the headphone in inspiron1525 i m able to hear only the background sound nothin else.... what s the problem??" in Dell:

It sounds like a faulty headphone jack. You should be able to get it replaced under warranty if you contact tech support.

Dell-Bill_B replied on January 05, 2009 14:43 to the question "BILL_B - DID YOU GET MY INFO???" in Dell:

hey_jchuck,

Sorry for the delays. I have been out of office for a combination of holidays and paternity leave. I apologize for getting you caught in the middle of all that. I got the adapter dispatched this morning, and it should arrive tomorrow with a return airbill for sending back the old one. The part description for the power cord was a little vague, so I am hoping I got the right one. If it's the incorrect type, I will be on point to reply immediately if you post back here. Thanks for your patience.

Dell-Bill_B replied on December 31, 2008 17:08 to the problem "XPS 1530 DOA can't get replacement sent" in Dell:

HI, Craig.

I dont see the email, but I've been out on holidays and paternity leave for a long time, so it could be buried in my inbox or have suffered a mass delete. That number is too large to be a service tag, and I tried it as an express service code. It doesn't come back associated to anything. Could you possibly find the service tag on a white sticker somewhere on the bottom of the system and double check it for me, please?

A comment on the question "M1330 Power Problem" in Dell:

Hi, Richard.
You can get a pdf download or html web page link to the service manual in English at the link below. The 1330 mobo is do-able, but definitely not a walk in the park, so just keep close tabs on your screws and parts. Take your time and concentrate on the disassembly, taking mental notes on where everything goes. Happy hunting.
http://support.dell.com/support/edocs... – Dell-Bill_B, on December 30, 2008 15:50

Dell-Bill_B replied on December 15, 2008 15:29 to the problem "Customer Service, anyone?" in Dell:

Hi. If updating to the latest BIOS rev fails to fix the issue, you need to have the center control cover replaced. It is a customer replaceable part. Tech support should be able to send the part out.

A comment on the problem "dell m1330 battery dead" in Dell:

Luis, I requested a battery dispatch which should arrive tomorrow with an airbill to return the old one. – Dell-Bill_B, on December 15, 2008 14:23

Dell-Bill_B replied on December 04, 2008 19:05 to the problem "Dell Inspiron 1520 battery not charging, but the computer says it is charging normally" in Dell:

Sorry to hear about the frustration. One alternative I know of to buying batteries directly from Dell is Cheap Laptop Batteries.com. Hope it works out for you and good luck with the wedding.

http://www.cheap-laptop-batteries.com...

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

If you are under warranty tech support via chat, email or phone should be able to help. I am trying to concentrate on helping those who run into problems with tech support. If they refuse you service, or you are not happy with their service, please comment back, and I will set up the service for you. Thanks for your patience. – Dell-Bill_B, on November 03, 2008 21:59

A comment on the problem ""AC Power Adapter Not Determined" , and Power Adapter Won't Work" in Dell:

Sorry, but I can't dispatch outside of the US and Canada. Your warranty expired back in March, so I doubt Dell EMEA will do a warranty excpetion. Your best bet is to buy an ac adapter from Dell Spare Parts in Ireland, or from another supplier of Dell adapters online. You can probably beat Dell's price, but with Dell you get an abbreviated warranty through us instead of whatever the vendor offers. – Dell-Bill_B, on November 03, 2008 20:45

A comment on the problem "Dell Inspiron 1520 Battery Won't Charge" in Dell:

You probably need a replacement ac adapter. Have you contacted tech support via chat, email or phone yet? – Dell-Bill_B, on November 03, 2008 20:26

A comment on the problem ""AC Power Adapter Not Determined" , and Power Adapter Won't Work" in Dell:

Hmm. OK. I pulled your yahoo email address from your service tag records on a previous contact. I will email you. Please reply to that with your current shipping address at your earliest convenience. – Dell-Bill_B, on November 03, 2008 20:23