Dell-Bill_B's dashboard

A comment on the problem "dell m1330 battery dead" in Dell:

Sure is. I used the shipping address we have on record at 173 blank blank Rd, zip ending in 117. I hope that's the right one. If not, let me know. – Dell-Bill_B, on October 23, 2008 16:02

A comment on the problem "dell m1330 battery dead" in Dell:

Battery on the way. Should arrive tomorrow with a return airbill for shipping back the old battery. Thanks for your patience. – Dell-Bill_B, on October 23, 2008 15:39

Dell-Bill_B replied on October 23, 2008 14:09 to the problem "dell m1330 battery dead" in Dell:

One year battery warranty is industry standard. Can you post your service tag, please? I will have a look and request a warranty exception on your behalf.

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

If your GPU goes bad, you will need to have us replace it again. Nvidia assures us that they have identified and corrected the defect of materials. – Dell-Bill_B, on October 22, 2008 19:18

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

Hi, Troy.

Sorry, but there's not much I can do. They are required to have the original owner information verified. Your best bet would be to get with the seller and try to obtain the original owner's information. Then you can do an online transfer of ownership. Once that's done, they can set up the repair. Sorry for the inconvenience.

http://support.dell.com/support/topic... – Dell-Bill_B, on October 20, 2008 21:22

Dell-Bill_B replied on October 17, 2008 13:57 to the problem "Display shipped with two scratches and two buttons climsy.." in Dell:

The usual procedure depends on your warranty type. The first thing to do is contact tech support in your region and report the issues. If any parts need to be replaced, they will set up the appropriate dispatch according to your warranty type. I always suggest using email or chat support, as you retain a written record of all that takes place on your contacts.

http://support.dell.com/support/edocs...

Dell-Bill_B replied on October 16, 2008 20:42 to the problem ""The AC power adapter type cannot be determined. Your system will operate slower and the battery will not charge. Please connect a Dell 90W AC adapter or higher for best system operation"" in Dell:

If you have this message at power up, you probably need a new ac adapter. If you are under warranty, all you need to do is contact tech support in your region via chat, email, or phone. If your warranty is expired, you can get one from Dell Spare Parts or from a third party supplier on the web. One thing to note when selecting from third parties is to make sure they state the adapter is validated for Dell systems. If an adapter you buy off the web does not correct the message at power up, I would not conclude it's the motherboard until I was able to test it with a known good Dell ac adapter borrowed from a friend, or purchased directly from Dell Spare Parts. I would not spend money on a motherboard until I was very certain the problem is not the adapter by verifying it with a known good Dell adapter.

A comment on the problem ""The AC power adapter type cannot be determined. Your system will operate slower and the battery will not charge. Please connect a Dell 90W AC adapter or higher for best system operation"" in Dell:

Are you sure the adapter you bought off eBay is a Dell adapter? They have ID chips that identify them to the system as a Dell adapter. If it is one without an ID chip, then the system will not recognize it. – Dell-Bill_B, on October 16, 2008 20:37

Dell-Bill_B replied on October 16, 2008 19:59 to the question "why will the light go off on ac adaptor when plugged in?" in Dell:

If the light on the adapter goes out when you plug it in to the system, your motherboard is bad and needs to be replaced.

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

A raise? Well, if you work in the HR field, please come work at Dell. My baby needs diapers. hehe.
Glad to help. Hopefully the service call goes off without a hitch. – Dell-Bill_B, on October 16, 2008 19:53

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

A raise? Well, if you work in the HR field, please come work at Dell. My baby needs diapers. hehe.
Glad to help. Hopefully the service call goes off without a hitch. – Dell-Bill_B, on October 16, 2008 19:53

A comment on the problem "My problem with Dell and its Inspiron 1520" in Dell:

That piece is called the center control cover, and it's very common for techs to have bulges there when they re-assemble the laptop. Easy enough to figure out what's causing the bulge. Check out the section on Center Control Cover from the service manual link below. Try removing it by following the removal steps. Once it's off, visually inspect all the wire routing and make sure all the little wires are routed in a logical manner and are tucked into all the tabs that hold them down. There's probably one little wire that's not tucked in and causing the bulge.
http://support.dell.com/support/edocs... – Dell-Bill_B, on October 16, 2008 18:25

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

Sorry for the slow response, Rob. I set up an onsite dispatch at your 5517 address with the phone number ending in 8690 as the primary contact number. You should hear from a field service tech Monday or Tuesday. For the monitor flickering at boot up, that's hardware functioning as designed. It is due to MSFT's TMM service looking for the correct output to display to. If you want to change this behavior, disable TMM Service from startup. – Dell-Bill_B, on October 16, 2008 17:06

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

You should probably replace your motherboard. However, you are in a stickier situation, since modifying the board voids your warranty. The problem there is you were under the impression your warranty was expired, when in actuality we enhanced it for 12 months. I am guessing that anyone who can repair a GPU solder can replace their own motherboard. If you can get me your service tag, and are in the US, I will be glad to send you a motherboard, parts only. Best way to reach me is create an account on the Dell forums, and send me a private message- user name Dell-Bill B. http://www.dellcommunity.com/supportf... – Dell-Bill_B, on October 16, 2008 17:00

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

Your warranty is enhanced for 12 months past the original expiration date for issues specific to Nvidia GPU failures. We and Nvidia have taken steps to correct the issue. – Dell-Bill_B, on October 16, 2008 16:58

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

Your warranty is enhanced for 12 months past the original expiration date for issues specific to the GPU. If your replacement GPU fails within that timeframe, you can contact tech support in your region via phone, email or chat for a motherboard replacement. – Dell-Bill_B, on October 16, 2008 16:56

A comment on the problem "Dell XPS M1330 Problems with Graphics / Video Driver" in Dell:

The only way to do a downgrade is to return and re-order. There are stipulations around returns. Your best bet is to contact customer care and make your case. – Dell-Bill_B, on October 16, 2008 16:55

Dell-Bill_B replied on October 16, 2008 16:43 to the problem "Dell Inspiron 1520 Battery Won't Charge" in Dell:

Sorry for the slow response. I checked your warranty and invoice date. You are barely just out of battery warranty, so I requested a policy exception, which was granted. This was not easy to do, so I would caution anyone reading this that a replacement battery outside of warranty is not likely in virtually all scenarios. The replacement battery and ac adapter should arrive tomorrow, barring any unforseen parts backlogs.

Dell-Bill_B replied on October 14, 2008 21:23 to the problem "Why are dell keyboards so flimsy?" in Dell:

A field tech should be calling you at your phone number ending in 7780 within a few business days. I dispatched an LCD and keyboard. Thanks for your patience.

Dell-Bill_B replied on October 14, 2008 13:39 to the problem "Why are dell keyboards so flimsy?" in Dell:

You should not have to "live with" a visible hair behind your LCD. If the hair were not in the picture, and it were just a matter of broken keys, yes, we would replace only your keyboard unless other damaged parts were discovered. If you post your service tag, I will get your case escalated to the appropriate group within Dell to resolve the problems. Thanks for your patience.