DELL-Chris_M's dashboard

DELL-Chris_M replied on November 15, 2009 19:08 to the question "inspiron 531 beeping- wont start up" in Dell:

Two beeps = memory failure. Power off, open the case cover and reseat all memory. Power on. If still no go, try the memory 1 stick at a time.

DELL-Chris_M replied on October 10, 2009 20:53 to the question "Dell DSN Document ID 158098" in Dell:

That document is internal only. You cannot view it. The technician can look it up in their DSN tool.

DELL-Chris_M replied to "I have an Invalid Service Tag and Dell will not help me", but it was removed. see the change log

DELL-Chris_M replied on October 05, 2009 03:04 to the question "I have an Invalid Service Tag and Dell will not help me" in Dell:

Still no go. Both of those show up as Non-USA? It's almost like the PC was originally built outside of the USA?

DELL-Chris_M replied on October 05, 2009 01:50 to the question "I have an Invalid Service Tag and Dell will not help me" in Dell:

What is the express service code? It should be on the label with the service tag number.

DELL-Chris_M replied on October 03, 2009 23:44 to the question "I have an Invalid Service Tag and Dell will not help me" in Dell:

Use the Costco form to register the Dell PC with us.

https://support.dell.com/support/topi...

DELL-Chris_M replied on September 24, 2009 12:10 to the question "Dell Monitor Warranty?" in Dell:

That is correct.

DELL-Chris_M replied on September 23, 2009 20:38 to the question "Dell Monitor Warranty?" in Dell:

It is faulty. Are you sure the monitor was purchased tied to the PC or could it have been a separate order?

DELL-Chris_M replied on September 23, 2009 20:22 to the question "Dell Monitor Warranty?" in Dell:

Try the monitor selftest. If it passes, the issue is with either the video card driver or the card itself.
* Turn off the monitor
* Unplug the monitor from the computer (ALL cables)
* Plug the monitor power cord directly into the wall socket
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background

DELL-Chris_M replied on September 23, 2009 19:10 to the question "Dell Monitor Warranty?" in Dell:

If the monitor was purchased tied to the PC, then the monitor only carries the PC warranty.

DELL-Chris_M replied on September 12, 2009 21:43 to the question "Beeps at startup" in Dell:

I do not see the 5315 on this page? Are you sure that is the correct model number?
http://support.dell.com/support/syste...

DELL-Chris_M replied on August 30, 2009 21:46 to the problem "How to get Dell to fix a computer? Trying to navigate the beast's maze of customer care." in Dell:

The NBD warranty works like this -
* You troubleshoot with our technician via phone, email, or chat.
* Once they ascertain that a hardware component is defective, they would setup a service to replace the part.
* If the service is setup Monday through Thursday, the onsite technician should get the part the next day and contact you to schedule the visit. If the service is setup on Friday, you would not receive a call until Monday to schedule the visit.
* Holidays are exempt from this.
* All the onsite technician does is replace the part, they do not troubleshoot if the part does not fix the issue.

DELL-Chris_M replied on August 29, 2009 02:02 to the problem "How to get Dell to fix a computer? Trying to navigate the beast's maze of customer care." in Dell:

Exactly what is wrong with it?

DELL-Chris_M replied on August 28, 2009 01:39 to the question "Dell DSN Document ID 158098" in Dell:

The technician must open his DSN tool and then search for that number.

DELL-Chris_M replied on August 24, 2009 16:05 to the question "Help Error Code 0F00137B" in Dell:

What PC model and operating system? Open up the device manager- DVD/CD-Rom devices. What is listed? Is this an out of box issue or have you had it for awhile? Does the drive read data or music CDs?

DELL-Chris_M replied on July 22, 2009 13:46 to the question "DELL INDIA - Not sending me 64bit OS. How to get it ??" in Dell:

Technical Support (800-624-9896), not Sales, should issue the 64bit DVD. If that does not work, use the Unresolved Issues link in Jessie' post.

DELL-Chris_M replied on June 26, 2009 17:28 to the problem "hibernation failure service pack 2" in Dell:

Read and respond out here:
http://social.technet.microsoft.com/F...

DELL-Chris_M replied on June 05, 2009 17:48 to the problem "WHERE IS MY VIDEO" in Dell:

We need more details. What PC model? What operating system? What video card? What monitor? List all the troubleshooting steps you have taken.

DELL-Chris_M replied on May 29, 2009 12:08 to the question "On behalf of HP, allow me to thank Dell customer support for being so stupid that I switched." in Dell:

Would you elaborate?

DELL-Chris_M replied on May 29, 2009 01:35 to the question "Vista 32-bit to 64-bit upgrade....DSN ID 158098" in Dell:

We Liaisons do not have the bandwidth to setup these orders. You must contact Technical Support. They can send out the disc to you. Follow the instructions found in my post here:
http://en.community.dell.com/forums/p...