DELL-Chris_M's dashboard

DELL-Chris_M replied on December 03, 2009 23:05 to the question "Dell gave us wrong video card as part of computer package" in Dell:

I did. The replacement video card has not shipped yet. I will keep an eye on this. Email me. I will then give you the dispatch number.

DELL-Chris_M replied on December 03, 2009 22:09 to the question "Dell XPS computer a complete waist of money" in Dell:

It might be worth the shot. it's your call. If you decide to load Win 7, do a clean installation, not a dirty installation over Vista. Send to my email the following (christopher_mixon@dell.com) -
Shipping address
Email address
Phone
PC Service Tag number

DELL-Chris_M replied on December 03, 2009 21:56 to the question "Dell XPS computer a complete waist of money" in Dell:

Are you saying that you think Windows 7 64 will fix this?

DELL-Chris_M replied on December 02, 2009 21:04 to the question "Dell gave us wrong video card as part of computer package" in Dell:

Let me run with this. Go back and remove your phone, order numbers from your previous post. You might have to contact the admins of this site to do this. Send me the following to my email, christopher_mixon@dell.com
Name:
Email Address:
Shipping address:
Phone number:

DELL-Chris_M replied on December 02, 2009 20:25 to the question "Dell gave us wrong video card as part of computer package" in Dell:

According to the 3D Vision System Requirements page, the 240 is compatible:
http://www.nvidia.com/object/3D_Visio...

This sounds more like a setup and configuration issue.
http://www.legitreviews.com/article/8...
http://www.legitreviews.com/article/8...

DELL-Chris_M replied on December 02, 2009 19:40 to the question "Dell gave us wrong video card as part of computer package" in Dell:

The Studio XPS 9000 is validated with the following video cards -
Ati Radeon HD 3450
Ati Radeon HD 3650
Ati Radeon HD 4670
Ati Radeon HD 4850
Ati Radeon HD 4870
Nvidia GeForce GTS 240
Nvidia GeForce GTX 260

I am not sure why they told you the 240 was not. In fact, it is still on the sales page for this PC so it is validated:
http://configure.us.dell.com/dellstor...

Tell me what is wrong that leads you to believe the video card is not working.

DELL-Chris_M replied on December 02, 2009 19:14 to the question "Dell gave us wrong video card as part of computer package" in Dell:

What PC model, video card, operating system?

DELL-Chris_M replied on November 28, 2009 20:26 to the question "Dell Inspiron 1525 Won't Charge" in Dell:

Please post here so our Laptop General Hardware users can assist you. http://tinyurl.com/yc7nqtz

DELL-Chris_M replied on November 15, 2009 19:08 to the question "inspiron 531 beeping- wont start up" in Dell:

Two beeps = memory failure. Power off, open the case cover and reseat all memory. Power on. If still no go, try the memory 1 stick at a time.

DELL-Chris_M replied on October 10, 2009 20:53 to the question "Dell DSN Document ID 158098" in Dell:

That document is internal only. You cannot view it. The technician can look it up in their DSN tool.

DELL-Chris_M replied to "I have an Invalid Service Tag and Dell will not help me", but it was removed. see the change log

DELL-Chris_M replied on October 05, 2009 03:04 to the question "I have an Invalid Service Tag and Dell will not help me" in Dell:

Still no go. Both of those show up as Non-USA? It's almost like the PC was originally built outside of the USA?

DELL-Chris_M replied on October 05, 2009 01:50 to the question "I have an Invalid Service Tag and Dell will not help me" in Dell:

What is the express service code? It should be on the label with the service tag number.

DELL-Chris_M replied on October 03, 2009 23:44 to the question "I have an Invalid Service Tag and Dell will not help me" in Dell:

Use the Costco form to register the Dell PC with us.

https://support.dell.com/support/topi...

DELL-Chris_M replied on September 24, 2009 12:10 to the question "Dell Monitor Warranty?" in Dell:

That is correct.

DELL-Chris_M replied on September 23, 2009 20:38 to the question "Dell Monitor Warranty?" in Dell:

It is faulty. Are you sure the monitor was purchased tied to the PC or could it have been a separate order?

DELL-Chris_M replied on September 23, 2009 20:22 to the question "Dell Monitor Warranty?" in Dell:

Try the monitor selftest. If it passes, the issue is with either the video card driver or the card itself.
* Turn off the monitor
* Unplug the monitor from the computer (ALL cables)
* Plug the monitor power cord directly into the wall socket
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background

DELL-Chris_M replied on September 23, 2009 19:10 to the question "Dell Monitor Warranty?" in Dell:

If the monitor was purchased tied to the PC, then the monitor only carries the PC warranty.

DELL-Chris_M replied on September 12, 2009 21:43 to the question "Beeps at startup" in Dell:

I do not see the 5315 on this page? Are you sure that is the correct model number?
http://support.dell.com/support/syste...

DELL-Chris_M replied on August 30, 2009 21:46 to the problem "How to get Dell to fix a computer? Trying to navigate the beast's maze of customer care." in Dell:

The NBD warranty works like this -
* You troubleshoot with our technician via phone, email, or chat.
* Once they ascertain that a hardware component is defective, they would setup a service to replace the part.
* If the service is setup Monday through Thursday, the onsite technician should get the part the next day and contact you to schedule the visit. If the service is setup on Friday, you would not receive a call until Monday to schedule the visit.
* Holidays are exempt from this.
* All the onsite technician does is replace the part, they do not troubleshoot if the part does not fix the issue.