DELL-Chris_M's dashboard

DELL-Chris_M replied on August 29, 2009 02:02 to the problem "How to get Dell to fix a computer? Trying to navigate the beast's maze of customer care." in Dell:

Exactly what is wrong with it?

DELL-Chris_M replied on August 28, 2009 01:39 to the question "Dell DSN Document ID 158098" in Dell:

The technician must open his DSN tool and then search for that number.

DELL-Chris_M replied on August 24, 2009 16:05 to the question "Help Error Code 0F00137B" in Dell:

What PC model and operating system? Open up the device manager- DVD/CD-Rom devices. What is listed? Is this an out of box issue or have you had it for awhile? Does the drive read data or music CDs?

DELL-Chris_M replied on July 22, 2009 13:46 to the question "DELL INDIA - Not sending me 64bit OS. How to get it ??" in Dell:

Technical Support (800-624-9896), not Sales, should issue the 64bit DVD. If that does not work, use the Unresolved Issues link in Jessie' post.

DELL-Chris_M replied on June 26, 2009 17:28 to the problem "hibernation failure service pack 2" in Dell:

Read and respond out here:
http://social.technet.microsoft.com/F...

DELL-Chris_M replied on June 05, 2009 17:48 to the problem "WHERE IS MY VIDEO" in Dell:

We need more details. What PC model? What operating system? What video card? What monitor? List all the troubleshooting steps you have taken.

DELL-Chris_M replied on May 29, 2009 12:08 to the question "On behalf of HP, allow me to thank Dell customer support for being so stupid that I switched." in Dell:

Would you elaborate?

DELL-Chris_M replied on May 29, 2009 01:35 to the question "Vista 32-bit to 64-bit upgrade....DSN ID 158098" in Dell:

We Liaisons do not have the bandwidth to setup these orders. You must contact Technical Support. They can send out the disc to you. Follow the instructions found in my post here:
http://en.community.dell.com/forums/p...

DELL-Chris_M replied to "Vista 32-bit to 64-bit upgrade....DSN ID 158098", but it was removed. see the change log

DELL-Chris_M replied on May 26, 2009 03:33 to the question "XPS 630 with a GTX 285 .... 8x PCI lanes?" in Dell:

I run a GTX 280 in my XPS 630i. I have yet to see any "slow down" of the video card in Left 4 Dead. Our 3DMark06 (2560x1600, 8x AA, 16x AF, Force Full Precision) testing of video cards in the XPS 630i (x8 PCIe lanes) and XPS 720 (x16 PCIe lanes) only showed a 2.46% difference. Based on these results, Dell decided that offering two PCIe x16 slots running at x8 was better for the consumer rather than one PCIe x16 slot at x16.

Have you tested a game yet?

DELL-Chris M

DELL-Chris_M replied on May 26, 2009 03:23 to the question "Dell cant replace my replacement." in Dell:

I need your personal information that should not be public. Please email me the following to christopher_mixon@dell.com.
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason:

DELL-Chris M

DELL-Chris_M replied on May 26, 2009 03:14 to the problem "bad diagnostic no repair" in Dell:

What Dell PC model is this?
List all the software and/or hardware changes made to the PC before this issue arose.

DELL-Chris M

DELL-Chris_M replied on May 20, 2009 13:57 to the question "Why did I buy a Dell that is hampered?" in Dell:

Have you played games or tested this PC? I was in error. The GTX280 fully utilizes all 8 PCIe lanes and I do not "see" a difference in gaming. My 3DMark06 scores show a gap but it was due to the processor and ram differences, not the video card slot.
XPS 630i GeForce GTX 280 = 14,785
XPS 730x GeForce GTX 280 = 18,892

DELL-Chris_M replied on May 19, 2009 01:16 to the problem "Need contact info for Dell legal" in Dell:

Did you contact Dell Financial Services?
http://support.dell.com/support/topic...

DELL-Chris M

DELL-Chris_M replied on May 12, 2009 14:20 to the question "I have to suffer because DELL sent my company a lemon?" in Dell:

I was just agreeing with the previous technicians accessment of the 2 beeps and wanted to give you the link to the page for your PC. Since you do not want to troubleshoot anymore, use the Escalations Form and push for whatever you want -
https://support.dell.com/support/topi...

DELL-Chris_M replied on May 12, 2009 14:02 to the question "Why all this Dell guys here." in Dell:

We are trying to help where we can. We spend most of our time on our own Forum:
http://en.community.dell.com/forums/d...

DELL-Chris_M replied on May 12, 2009 13:47 to the question "I have to suffer because DELL sent my company a lemon?" in Dell:

2 Beeps is memory.
http://support.dell.com/support/edocs...

Lines could be the video card. Have you reseated it? I would go ahead and reseat all cards, cables, plugs, etc.

DELL-Chris_M replied on May 11, 2009 21:42 to the question "how to reseat a power adaptor" in Dell:

You should contact support and get the motherboard replaced.

http://support.dell.com/support/topic...

DELL-Chris_M replied on May 11, 2009 21:31 to the question "Dell Is a After me for a $400 computer!!" in Dell:

Ms V,

I do not understand. Are you saying you spent $399 for a computer and now the computer does not function?

DELL-Chris_M replied on May 11, 2009 21:23 to the question "I have to suffer because DELL sent my company a lemon?" in Dell:

Naomi,

Is this a laptop or a desktop computer? What was wrong with it? What parts are they replacing?