DELL-Chris_M's dashboard

DELL-Chris_M replied on April 25, 2009 19:59 to the question "how to reseat a power adaptor" in Dell:

Can you be more specific? What PC model?

DELL-Chris_M replied on April 13, 2009 13:39 to the question "630i PCI x16 only has 8 lanes? My GX2 is crippled!" in Dell:

I cannot speak for euro websites. I can only fix Americas sales site mistakes. I can only setup 64bit Vista orders for Americas customers. All others must contact Dell support for their country and tell the Technical Support representative to look up DSN Document ID: 158098 (Operating System Changes and Operating System Swaps - Dell Global Policy) and have them look below the matrix for the sentence about Escalated reasons for dispatching the DVD.

DELL-Chris_M replied on April 13, 2009 12:18 to the question "630i PCI x16 only has 8 lanes? My GX2 is crippled!" in Dell:

camper182,

The sales site specifications was very clear on this issue.
* Go here:
http://www.dell.com/content/products/...
* Click the Tech Specs tab and scroll down to Expansion Slots
"PCIe x16 (Graphics): 2 Slots using 8 PCIe lanes per slot"

DELL-Chris_M replied on March 31, 2009 19:56 to the question "Inspiron desktop issues" in Dell:

Solid blue is good. Do you have another monitor to try on the PC?

DELL-Chris_M replied on March 31, 2009 19:24 to the question "Inspiron desktop issues" in Dell:

What color are the PC Power LED when you power it on?
http://support.dell.com/support/edocs...

DELL-Chris M

DELL-Chris_M replied on March 25, 2009 13:34 to the question "Dell Finacial 0% Financing offered but got 19.24% Dell does Nothing" in Dell:

Below is a link to their web page with phone numbers:
http://dfs.us.dell.com/Pages/ContactU...

DELL-ChrisM

DELL-Chris_M replied on March 23, 2009 23:33 to the question "Why does Dell put inferior components in their computers?" in Dell:

newell20,

The XPS 420 and XPS 430 come with either the 375w or 425w power supplies, depending upon which video card you purchased. If you bought the high end video card, you got the 425w power supply.

DELL-Chris_M replied on March 09, 2009 02:42 to the question "Why is the screen all white except a vertical black bar?" in Dell:

Ok. You should contact technical support. Explain your diagnosis to them.

USA Technical Support (Chat, Email, and Phone)
http://support.dell.com/support/topic...

DELL-Chris_M replied on March 07, 2009 20:42 to the question "Why is the screen all white except a vertical black bar?" in Dell:

Can you boot the system into Last Known Good? (Restart- press F8).

DELL-Chris_M replied on March 07, 2009 03:41 to the question "Why is the screen all white except a vertical black bar?" in Dell:

Is this a laptop or a desktop PC? Did you add any hardware before the issue occured?

DELL-Chris_M replied on March 01, 2009 06:15 to the question "what can I do with this desktop?" in Dell:

vanessa,

The Dell return policy is only for the intial 21 days from the invoice date. You could post it for sale on Craigs List or Ebay. I see many Dell PCs out there.

DELL-Chris M

DELL-Chris_M replied on February 14, 2009 20:57 to the question "Why does Dell put inferior components in their computers?" in Dell:

We do not offer an upgraded power supply for those systems. The technician must not have known about that 3rd party site.

DELL-Chris_M replied on February 14, 2009 19:11 to the question "Why does Dell put inferior components in their computers?" in Dell:

JulesDude,

The 8200 and the 2400 shipped only with the 250w power supply. But, you can get these 3rd party power supplies:
http://www.pcpower.com/Dell/Dimension...
http://www.pcpower.com/Dell/Dimension...

You might also need this Dell to ATX Power Supply Converter. The pcpower.com agent can tell you if you do need it.
http://www.endpcnoise.com/cgi-bin/e/d...

DELL-ChrisM

DELL-Chris_M replied on February 14, 2009 18:33 to the question "Why does Dell put inferior components in their computers?" in Dell:

JulesDude,

I am not sure what XPS Gaming PC you are referring to?

XPS Gaming PCS
XPS 730x 1KW power supply
XPS 730 1KW power supply
XPS 720 1KW or 750w power supply
XPS 710 1KW or 750w power supply
XPS 700 1KW or 750w power supply
XPS 630 750w power supply
XPS 625 750w power supply
XPS 600 650w power supply
XPS Studio 435MT 360w power supply
XPS 430 375w or 425w power supply
XPS 420 375w or 425w power supply

Modified Dimension PCs
XPS 410/Dimension 9200 375w power supply
XPS 400/Dimension 9150 375w power supply
XPS 210/Dimension 9200C 275w power supply
XPS 200/Dimension 5150C 275w power supply

DELL-Chris M
Dell Community Desktop Liaison

DELL-Chris_M replied on February 10, 2009 17:10 to the question "inspiron 531 beeping- wont start up" in Dell:

6 beeps means a video card failure. Contact Dell Support. Tell them that you have the 6 beeps. They will setup service to replace the video card.

USA Technical Support (Chat, Email, and Phone)
http://support.dell.com/support/topic...

They will need the following information -
Name, address, phone, email address
Service Tag number and/or Order number
Issue
Troubleshooting done

DELL-Chris_M replied on February 10, 2009 16:06 to the question "inspiron 531 beeping- wont start up" in Dell:

So it was working one day and the next time you turned it on, this happened? Was there a power surge? Turn it off. Turn it on. What color is the power button light? Is it flashing? Is there a beep code? Like 3 beeps pause 3 beeps.

DELL-Chris_M replied on February 05, 2009 12:51 to the question "Dell won't let me return defective 2 week old XPS 420" in Dell:

C. Clark,

Use the USA Unresolved Issues form to escalate your issue.

https://support.dell.com/support/topi...

DELL-Chris_M replied on February 03, 2009 13:51 to the question "My XPS 420 is giving me a SATA drive 0 not found error.ray" in Dell:

* Go into the System Setup Bios and record your current settings
* Download and install the XPS 420 bios:
http://support.dell.com/support/downl...
* When finished, restart the PC and check the System Setup Bios settings
* If still not fixed, go here and post your issue and everything tried to fix it:
http://en.community.dell.com/forums/3...

DELL-Chris_M replied on January 29, 2009 02:48 to the question "Vista 32-bit to 64-bit upgrade....DSN ID 158098" in Dell:

Check your email.

DELL-Chris_M replied on January 28, 2009 13:17 to the question "New PC wont boot to OS" in Dell:

Open the CD/DVD trays. Were there any CDs in there interfering with the boot process? If not, contact support asap:

http://support.dell.com/support/topic...

DELL-ChrisM