DELL-John B's dashboard

DELL-John B replied on November 05, 2009 13:53 to the question "xps m1730 dead AGAIN- HELP Please!" in Dell:

Hi Jeanette-

Yes, I remember you. I'm sorry you've had so much trouble with this.

While I can't really expedite any exchange or refund, nor can I really promise one (I'm not a service technician), I can ping David and see what I can do to grease the cogs.

DELL-John B replied on August 31, 2009 17:00 to the question "How do I refund my copy of Windows Vista?" in Dell:

The license for Windows is tied to your system's BIOS, and third party affilliate software installed on the factory image actually helps subsidize the cost of the OS.

It would therefore usually more expensive to ship the PC without the software, and therefore there is no refund to be given. Your PC probably would have cost you more if there was a way to ship it without a Windows License.

DELL-John B replied on August 31, 2009 14:56 to the idea "Dell Recommends Windows Vista" in Dell:

When Vista was released, virtually all computer manufacturers were promoting the new OS on their sites, not just Dell. The reason: the OS was new and offered features which weren't available for Windows XP. All PC manufacturers were compelled to move along with the times in order to remain competitive.

The contention that Dell was the first to recommend Vista may be true, but if it is, it is only true by minutes :-|

Vista, though not as popular as XP, did represent great advancements in Microsoft's OS, as does Windows 7 today. I'm sure when Windows 7 is released for sale, it will be immediately recommended by PC manufacturers also. It will represent the latest developments in Windows' technology.

I'm not exactly sure how this represents a breach of trust to you, but I am sorry you feel that way. :-(

DELL-John B replied on June 11, 2009 14:44 to the problem "Computer dies while fully charged" in Dell:

I don't recommend using third party batteries to anyone, and this situation perfectly illustrates why. There's just no way we can be sure the battery is working properly, or that the battery is designed to Dell's specifications.

It could be that the system isn't recognizing your third party battery, or it could actually be a problem with the system itself. Do you still have the old battery? Was the system behaving any differently with the old battery, i.e. was it turning on but wasn't lasting for more than a few minutes? If the answer is yes to both those questions, you can almost completely rule out the system as hathe source of the current problem.

DELL-John B replied on May 26, 2009 13:55 to the question "Noisy ac plug on XPS 1530 but works fine on batts" in Dell:

This issue is new to me. If you're certain a 2-prong would fix it, we do have them available:

http://accessories.us.dell.com/sna/pr...

Fire back a reply and let me know if that works.

DELL-John B replied on May 26, 2009 13:52 to the question "My poor hubby's XPS M1330 bricked.." in Dell:

Yes, Dell will sell you a new motherboard, if that's what you need.

The number for the parts department is 1-800-372-3355.

I'm sorry you're having problems :-(

DELL-John B replied on May 13, 2009 14:22 to the problem "Avoid buying software from Dell" in Dell:

Richard-

Did you just send the software back with a note?

DELL-John B replied on May 07, 2009 13:23 to the problem "BAD computer out of the box - HELP please" in Dell:

I'm glad everything is under control!

When I first started at Dell, David was one of my mentors. I didn't doubt you were in the best hands for a second.

Feel free to pop in here if you have any other concerns.

DELL-John B replied on May 01, 2009 14:19 to the problem "BAD computer out of the box - HELP please" in Dell:

I've honestly never seen a problem like this one.

The choice is really up to you though. I've known David for several years, and you honestly couldn't be in better hands.

If I were in your shoes, I'd take option #2. Having a gifted technician like David going over a system before having it in your hands is a pretty amazing sale point.

DELL-John B replied on April 17, 2009 18:20 to the problem "BAD computer out of the box - HELP please" in Dell:

I've spoken with the supervisor handling your case. Interestingly enough, he's an old friend of mine, and has been at Dell for years.

He's informed me that he should be contacting you today to get this situation resolved.

I've also asked that he keep me abreast of the situation.

DELL-John B replied on April 16, 2009 20:49 to the problem "BAD computer out of the box - HELP please" in Dell:

Not all of it, unfortunately. Case numbers/SVC Tags can be problematic as well... but at least they don't have your name anymore.

Have you been contacted by the REC agent yet? I've sent correspondence out to make doubly sure they're aware of what's going on.

DELL-John B replied on April 16, 2009 20:14 to the problem "BAD computer out of the box - HELP please" in Dell:

Of course!

If they nix the entire post, please repost and drop me a message!

DELL-John B replied on April 16, 2009 19:54 to the problem "BAD computer out of the box - HELP please" in Dell:

Looks like you may have to request the site admin's help. You may need to report it.

DELL-John B replied on April 16, 2009 17:09 to the problem "BAD computer out of the box - HELP please" in Dell:

Jeanette-

I've attempted to contact those who've been involved in your case to alert them that a problem still exists.

I also wanted to warn you that you've posted a lot of private information in a public website. Generally not a wise idea.

I'd recommend editing your post to remove any personally identifying data.

DELL-John B replied on February 04, 2009 21:47 to the question "Should I leave my laptop plugged in while I am at home? All the time? Or should I run the battery down from time to time?" in Dell:

Hi!

The best resource to answer your questions can be found here:

http://www.batteryuniversity.com/part...

I can attest that the information on that site is accurate for all manufacturers.

DELL-John B replied on January 14, 2009 15:13 to the question "Inspiron blue FN keys don't work" in Dell:

My pleasure. Stay warm in the north country! I know how cold it is up there, because I lived there for a couple of years. It was long enough to convince me I belonged in Texas.

If you need anything else, feel free to ask.

DELL-John B replied on January 13, 2009 19:25 to the question "Inspiron blue FN keys don't work" in Dell:

On page 4 of the BIOS, try toggling the numlock settings to the other setting (whatever it isn't set to currently) and seeing if that helps.

DELL-John B replied on January 13, 2009 15:29 to the question "Inspiron blue FN keys don't work" in Dell:

I would try deleting that entry and rebooting the system. It won't hurt anything, and it just might help :-)

DELL-John B replied on January 12, 2009 17:34 to the question "Inspiron blue FN keys don't work" in Dell:

You won't *see* drivers on the disk. The native keyboard software installed with XP supports the fn function of notebook keyboards. Searching for the drivers will disappoint you, because you won't actually *find* them.

If your fn key isn't working, there is no special driver file that will make it work. The driver is native, much like your CD Rom or your basic Windows VGA driver for monitors.

Have you checked the bottom screws to make sure they're all tight and in place? If that doesn't work, you may want to run the keyboard diagnostics by booting to the drivers and utillities CD supplied with your system. The keyboard may be flaking out.

DELL-John B replied on January 12, 2009 15:52 to the question "Inspiron blue FN keys don't work" in Dell:

I'm pretty sure the drivers are included with XP.

A little bird told me to have you check the bottom screws. One may be loose or missing.