Derek Hemphill's dashboard

Derek Hemphill replied on October 14, 2009 18:58 to the question "Do I need to do anything to prepare for the changes?" in BT Tradespace:

Hello Simbar1610,

Thanks for your post.

We have not moved to the new BT Tradespace yet and the emails you've been receiving are to make sure you're fully prepared for the new site.

Your details will be migrated over along with your Tradespace site url but we would like to migrate your site as an enhanced Tradespace site (not just a basic Tradespace site), which will means you would still keep the link back to your own website.

For this to happen, all you need to do is to add some content such as an image or a blog post to your Tradespace site as soon as possible. Unfortunately a logo does not qualify as an image. You should upload an image in the “Design & Content/Photos” area of your Tradespace Manager.

Do let us know if you have any further questions with adding content to your Tradespace.

The problem with the map will also be resolved when we move to the new site.

Regards,
Derek

Derek Hemphill replied to a topic that has since been removed from BT Tradespace. see the change log

Derek Hemphill replied on October 06, 2009 16:30 to the question "BTTradedesign for Tradespace" in BT Tradespace:

Hi Allyson,

Thanks for the question!

The benefits you received from the Expert Setup service will not be lost within the new version of BT Tradespace. Your content and logo will be transferred across while the overall layout will be improved.

If you have any queries with how your site looks when we launch the updates, please do get in touch and we will be happy to help you make the most of the new look site.

You can find out more about the all new BT Tradespace here http://getready.bttradespace.com/

Regards,
Derek

Derek Hemphill replied on October 05, 2009 07:25 to the question "SPEAK TO SOMEONE - NOT ? AND ANSWERS." in BT Tradespace:

Hi Debbie,

Thanks for your question. We have no plans at this stage to offer telephone based support for the free BT Tradespace service. Our help and support team currently run a very efficient service where help requests are responded to quickly via telephone or email as necessary. If we were to introduce an inbound telephone support service, response times may be impacted and therefore would be less efficient than the current method.

We are constantly monitoring customer feedback and if telephone based support is something which we feel there is a high demand for then we may consider introducing this in the future. However, The Tradespace team are currently focussing all our effort on reducing errors and making BT Tradespace much easier for our customers to use, thus hopefully reducing the demand for help and support. The culmination of these efforts will be realised on the next version of Tradespace which will be launched during October.

For customers who would like more in-depth help with setting up their Tradespace, we do have a chargeable service called BT Tradespace Expert Setup. This is where one of our experts will guide your though setting up your site and help you make sure your business get noticed. You can find out more about this service here: http://websites.bt.com/expert-setup

Hope this helps!

Regards,

Derek

Derek Hemphill started following the question "Making Google Analytics work effectively" in BT Tradespace.

Derek Hemphill marked one of andyfierman's replies in BT Tradespace as useful. andyfierman replied to the question "Tell us what you think from what you have seen and heard about the improvements so far...".

Derek Hemphill replied on October 02, 2009 12:47 to the question "Tell us what you think from what you have seen and heard about the improvements so far..." in BT Tradespace:

Hi,

Thanks for your comments. We do understand that the current Tradespace site has a number of challenges and that is why we have been building a better platform for our members.

At this stage I would ask you to bear with us while we make these improvements which will make it much easier to manage your Tradespace and promote your business.

You can find out more about the new version of Tradespace here: http://getready.bttradespace.com

Regards,
Derek

Derek Hemphill set one of Derek Hemphill's replies as an official response to "Will the new version of BT Tradesapce still be free?" in BT Tradespace

Derek Hemphill replied on September 30, 2009 15:03 to the question "Will the new version of BT Tradesapce still be free?" in BT Tradespace:

Most definitely!

There are no plans to start charging for the services we already offer for free on the new version of BT Tradespace. While we will continue to have premium add-ons which will be chargeable, it will still be free to join and to promote your business on BT Tradespace.

Derek Hemphill asked a question in BT Tradespace on September 30, 2009 15:01:

Will the new version of BT Tradesapce still be free?

Derek Hemphill asked a question in BT Tradespace on September 30, 2009 13:35:

Tell us what you think from what you have seen and heard about the improvements so far...

Derek Hemphill asked a question in BT Tradespace on September 30, 2009 13:32:

Can I see a preview of the changes that are coming?

Absolutely! We have put together some screen shots of what your new Tradespace site could look like here: http://getready.bttradespace.com/sneak-preview.html

Derek Hemphill set one of Derek Hemphill's replies as an official response to "Do I need to do anything to prepare for the changes?" in BT Tradespace

Derek Hemphill replied on September 30, 2009 13:29 to the question "Do I need to do anything to prepare for the changes?" in BT Tradespace:

To get the most from your new-look BT Tradespace there are a couple of things we recommend you do. Take a look at our checklist to find out more.

Derek Hemphill asked a question in BT Tradespace on September 30, 2009 13:28:

Do I need to do anything to prepare for the changes?

Derek Hemphill set one of Derek Hemphill's replies as an official response to "What's happening, I haven't received any communication?" in BT Tradespace

Derek Hemphill replied on September 30, 2009 13:26 to the question "What's happening, I haven't received any communication?" in BT Tradespace:

We are making a number of exciting improvements to the BT Tradespace site during October. Every member of BT Tradespace has been sent an email with details of the improvements we are making. If you haven't seen this in your inbox please do check your spam folder. You can also visit our micro site at: http://getready.bttradespace.com to find out more

Derek Hemphill asked a question in BT Tradespace on September 30, 2009 13:24:

What's happening, I haven't received any communication?

Derek Hemphill started a conversation in BT Tradespace on July 18, 2008 15:17:

A warm welcome from the BT Tradespace team...

I’d like to introduce you to a new way of helping you to get the most out of using BT Tradespace. Getsatisfaction.com provides an open platform for you to ask questions, share ideas, report problems and generally chew the fat about BT Tradespace.

We only discovered Getsatisfaction.com recently but see it as an ideal platform to host open and honest conversations about the service that we provide over on BT Tradespace. While this will certainly not be replacing the support we already provide on Tradespace itself, this site will just be another way of capturing your views, concerns, ideas and problems.

My colleagues and I will be checking in here on a daily basis to pick up anything that needs to be answered or resolved by us. I can’t promise immediate solutions to every problem or that we will convert every idea into a feature the next day. What I can promise is that we will respond promptly where necessary and keep you updated with the latest developments or fixes on the site.

Don’t be shy! If you have an idea, problem, question or indeed answer on anything to do with BT Tradespace, speak up and let your voice be heard!

Derek Hemphill
BT Tradespace

PS. Don’t forget you can still contact us directly for any burning issues using the contact us page.