Derek Johnson's dashboard

Derek Johnson replied on November 16, 2009 19:07 to the praise "Improvements?" in Tatango:

Anderson, thank you so much for the message! We have been working extremely hard to get everything dialed in, and as you can see, it looks like we have made some big improvements. Thank you again for the praise and don't hesitate to contact us if you need anything.

- Derek Johnson (CEO Tatango, Inc.)

Derek Johnson replied on September 25, 2009 19:46 to the question "Admin cannot login" in Tatango:

Chris,

If you made them administrators they should be able to login and manage the group. If you are still experiencing problems, email support@tatango.com and we can look into specifics regarding your account.

Derek Johnson replied on September 25, 2009 19:45 to the question "Contact Importer" in Tatango:

Anderson,

Most likely our system was just taking a little extra longer to import those contacts. Are the contacts there now? If not, please email support@tatango.com and they can look into your specific case.

Derek Johnson replied on September 25, 2009 19:44 to the question "Reply to text-in from phone" in Tatango:

Great question, unfortunately the answer to that is no. The way short codes work we can't pass messages back and forth like a normal conversation. The message can go out from the group leader, be responded to by the group member and that's as far as we can facilitate. Does that make sense?

A comment on the idea "Derek J = Douche" in Tatango:

Seriously? If you want to bash me personally do it on my blog, not the company Get Satisfaction page... this was meant for website feedback, not personal attacks.

- Derek – Derek Johnson, on September 08, 2009 04:41

A comment on the question "Automating messages and recurring messages" in Tatango:

No problem Dave, if you need anything else, don't hesitate to contact us. We also have phone support at 206.274.6599 – Derek Johnson, on August 21, 2009 06:29

A comment on the question "Automating messages and recurring messages" in Tatango:

Dave,

We just really care about our customers here at Tatango... it also helps we work pretty much all of the time... hahaha – Derek Johnson, on August 21, 2009 06:25

Derek Johnson replied on August 21, 2009 06:19 to the question "Automating messages and recurring messages" in Tatango:

Dave,

Great question! At this point we don't have that specific feature, but we are planning on launching that feature within the next few months. Keep checking back on our blog as we will announce it when it goes live http://www.tatango.com/blog

- Derek

Derek Johnson replied on August 10, 2009 23:50 to the question "Calling Plan Texting Limits" in Tatango:

Great questions! In regards to sending the messages, this has nothing to do with your current mobile phone plan, we send all the messages from our phone number - 68398 (we never link your phone number with the messages we are sending from the website).

In regards to replies, if you send the replies to your mobile phone it will count against your mobile phone plan. My advice if you have a limited plan is to opt-out of receiving replies to your mobile phone and have them come to the website. You can change this setting in the "Group Settings" tab.

Does this answer your question?

Derek Johnson replied on August 06, 2009 17:37 to the question "UK?" in Tatango:

Darrell, I wish we could say soon, but we are still focusing just on the US right now. I will let you know if anything changes. Thanks for the message!

- Derek

Derek Johnson replied on August 04, 2009 02:33 to the problem "Not working" in Tatango:

Hey Ralph, have you reviewed the reasons you may not be receiving a text message? https://tatango.com/help/Not_receivin...

Derek Johnson replied on July 28, 2009 17:41 to the idea "Derek J = Douche" in Tatango:

I'm guessing you didn't read this blog post I did http://thederekjohnson.com/2009/05/04...

On another note, thanks for the great praise for our developers, they are truly rock stars here at Tatango.

Sorry you feel that way though about me personally, if you have any constructive criticism, rather than he's just a "douche" I'm all ears.

- Derek Johnson "Douche"

Derek Johnson replied on July 22, 2009 23:47 to the problem "invoice" in Tatango:

Tim, this is no problem, email us at support@tatango.com with the phone number you registered your account with and we can produce an invoice for you.

Derek Johnson replied on July 06, 2009 17:03 to the problem "Broken link" in Tatango:

Sorry about that, we are currently working on re-structuring our API to better accommodate our partners. Here is the temporary link http://fir.tatango.com:4000/

* Thanks for giving us a heads up, we will fix that today.

Derek Johnson replied on July 03, 2009 05:21 to the question "No Cell Number" in Tatango:

Sorry Aimee, you must register with a mobile phone number to use Tatango.

A comment on the idea "Keep Tatango Customers" in Tatango:

Philip,

That would be at minimum, 400 messages per month, which would put you in the $29.95/month range if you wanted to stay on the safe side at 600 messages/month. You can check out all the plans available here https://tatango.com/subscription

Does this answer your question?

- Derek – Derek Johnson, on June 29, 2009 18:02

Derek Johnson replied on June 20, 2009 22:09 to the problem "Flash Widget" in Tatango:

For this type of problem, please email us at support (at) tatango.com and we will be able to troubleshoot what is happening.

Derek Johnson started following the problem "Flash Widget" in Tatango.

Derek Johnson replied on June 18, 2009 21:01 to the problem "Like Tatango... BUT..." in Tatango:

Thanks for your comment!

A comment on the idea "Keep Tatango Customers" in Tatango:

Christa,

Thanks for posting your comment. Unfortunately we can't implement Nathan's idea as there is still the issue of where does the money come from to pay for the messages a group is sending. Hopefully you find the service valuable enough to pay, if not, I'm really sorry to see you go.

- Derek – Derek Johnson, on June 16, 2009 03:38