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dfong87 marked one of TimrTimbuk2's replies in Timbuk2 as useful. TimrTimbuk2 replied to the problem "Color inconsistencies and changes".
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dfong87 replied on October 14, 2009 20:22 to the problem "Color inconsistencies and changes" in Timbuk2:
thanks! will send you guys an email. -
dfong87 asked a question in Timbuk2 on October 14, 2009 18:57:
Tough tek strap less padding than ballistic one?just curious? anyone have experience with this? i bought the tough tek strap with my recent bag and unless i'm imagining, it seems to cushion significantly less than my old (really old: ie, 10 years) ballistic pad. i like the "stickier" aspect but may be moving back to my old one for comfort purposes when my large messenger bag is loaded down. -
dfong87 gave praise in Timbuk2 on October 14, 2009 18:49:
Incredibly fast and efficient return/replacement on custom bag!Kudos to Tim and Timbuk2. Last monday, i mailed back my much loved, but unfortunately leaking Large custom messenger bag. with personal and speedy care on Tim's part, i had my store credit issued on Thursday, i ordered the bag that afternoon to find it was shipped on Friday and in my hands this past Monday.
So, in a matter of 1 week, i had my bag completely replaced by another custom bag. i can't believe how fast and smooth this transaction went, and this experience adds already to my glowing recommendation of Timbuk2 products. their customer service in this whole experience went beyond the call of duty.
Huzzas to Tim and Timbuk2! -
dfong87 reported a problem in Timbuk2 on October 14, 2009 18:44:
Color inconsistencies and changesI recently (and will post a praise) had a terrific turnaround time (and service) on a replacement to my 5+ year old Large messenger bag that had started leaking. In ordering the replacement, i could not (at the time) replicate my original color scheme of Navy blue/Dark green/Navy Blue, so i decided to go with Navy blue/graphite green/Navy blue scheme..
the bag arrived on monday, and in the last couple of days i've noticed a few inconsistencies related to color of the ballistic nylon:
1. the "new" navy blue is *much* darker than my original navy blue panels on my prior bag. i understand that things change, and that the bag builder isn't 100% accurate on the screen, but what shows up on the bag builder on my color calibrated computer screen is "identical" to my old bag. moreover, the navy logo that was stitched onto my navy blue panel does not match like it did on my previous bag. (the logo is significantly lighter than the fabric of the panel)
2. for whatever reason, dark green was not available when i ordered my bag, but it's now there on the web again!!* :(
* the only reason i know this is that i wanted to see what the bag looked like on bag builder last night and low and behold dark green which i am certain wasn't an option last week is back.
needless to say, i'm a little disappointed. the new scheme doesn't look bad, per se, but it's not what i thought i was getting: this navy blue is much darker than what i originally had and what appears on the screen, and furthermore, what was meant as a "subtle" logo with the same color is much more striking/bright than what i had intended and had with my original bag.
i can only guess that for both these cases above reflect variations the "fabric lots" that Timbuk2 uses (although i would argue this change in Navy is pretty dramatic) and their availability. perhaps no "dark green" ballistic was available last week when i tried to build my bag, hence it was unavailable?
i'm not *totally* disappointed. the bag looks ok...it's just not quite what i thought it would turn out to be looking like. (perhaps i had unreasonable expectations of being able to replicate my prior bag...)
don't worry...love for Timbuk2 not totally lost...praise will be posted soon!
