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  • problem

    Dianne reported a problem in DeskAway Project Collaboration on November 04, 2009 14:12:

    Dianne
    My Calendar Has Stopped Working - Appointment Times Wrong - Appointments Are Disappearing
    Help! All my calendar appointment times are wrong since Daylight Savings Time ended over the weekend in Eastern/New York Time Zone. I don't know how to correct this. I set the meetings for specific times that didn't change, but they got changed on the calendar automatically. Example: I have a meeting for 3:30 p.m. today. When I checked the calendar, it says the meeting is for 2:3o p.m. I didn't make this change. The calendar automatically made it. I checked and this has happened with all the scheduled appointments. I can't change all those appointments manually. And, going-forward, as I add new appointments, I won't know which ones are right and which ones are wrong. How can this be? What can be done?

    Another WORSE problem just happened, I went ahead and changed the time for today's appointments...and now they have disappeared from today's calendar all together. What happened? I did a test on an event for Saturday (corrected the time and clicked "save"). I then clicked the calendar forward one month to December, then clicked back to November, and that appointmenet had disappeared from the calendar, too.

    Pleasse help me get this fixed. I depend on that calendar.
  • praise

    Dianne gave praise in DeskAway Project Collaboration on October 23, 2009 03:00:

    Dianne
    Brilliant!
    Just enjoying using the program. What a pleasure! So intuitive, such nice features. Just love it!
  • idea

    Dianne shared an idea in DeskAway Project Collaboration on October 18, 2009 16:49:

    Dianne
    3-Character Limit on Searches Hampers Usefulness
    Can you please reconsider the 3-character limit on the search? It is hampering my ability to find what I need. Examples: I have tasks with 3 initials, I have names that are only three letters (Tom, Sue, etc.), there are acronyms that are only 3 letters.

    When I have used any of the above, I then can't find it using search. This has hampered my ability to search for things several times and takes a lot of time to have to manually go through everything.

    The search feature is fabulous!...except for this. Please consider changing it. As I add more projects and task lists get longer, it's going to be impossible to find things with this 3-character limit.

    Thanks!
  • problem

    Dianne replied on October 13, 2009 03:44 to the problem "Whirling Circle Appears When "Add" Button is Clicked" in DeskAway Project Collaboration:

    Dianne
    IE 7.0.6001.18000 is what's on the new computer. I don't know which version of IE was on the old computer.

    Thanks for looking into this further. I can't imagine what it could be.
    Do you think this solves the problem? Mark it as solved
  • problem

    Dianne replied on October 12, 2009 13:27 to the problem "Whirling Circle Appears When "Add" Button is Clicked" in DeskAway Project Collaboration:

    Dianne
    I am using IE7. It happens sporadically, meaning that it's not every time, but it is often enough to notice and be frustrating. Refreshing the screen and trying again does not help. I still get the whirling circle. Also, I just got a new laptop and it is still happening so it's not the machine (plus there's an increase in memory). I have a DSL connection.

    When I get the whirling circle, it doesn't just "go away" so I can't "wait it out". I end up having to move to something else (leave the screen altogether and work on something using different software) because it's taking so long. When I come back later(after an hour or so), usually I can continue working, but it's a disruption.

    Coming back in 2-3 minutes isn't enough time and trying to "wait it out" in small increments of time is not productive. I hope this is enough information to help you track down the cause.
    Do you think this solves the problem? Mark it as solved
  • idea

    Dianne shared an idea in DeskAway Project Collaboration on October 11, 2009 17:11:

    Dianne
    Put My Live Affiliate Link in the Additional Users Screen Views
    I would like to see a link added to the view of the additional users (example: limited user) in the place where I (as the account owner) see the "Upgrade" link. I would like for the additional users to see my coded affiliate link that says "Get Your Own Account" or "Create Your Own Account" or "Get Your Own Free Trial" or something similar.

    I want to be able to easily encourage my users to also get their own account for projects that don't involve me, and earn affiliate income on those sales.
  • problem

    Dianne reported a problem in DeskAway Project Collaboration on October 11, 2009 17:01:

    Dianne
    Whirling Circle Appears When "Add" Button is Clicked
    Hello! Sometimes when I go to add a task, create a new task list or add a comment, when I click the "Add" button, I get the whirling circle that just keeps whirling.

    It appears to be happening more frequently. It's frustrating because it means I have to stop work and go do something else. Really frustrating when you are deeply into working and have to stop. What causes this and what can be done about it?

    I love the service. Thanks!