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digitaldoctor marked one of Dale Lane's replies in Dale Lane as useful. Dale Lane replied to the idea "additional central pictures folder for all wikis like the smileys folder".

digitaldoctor started following the idea "additional central pictures folder for all wikis like the smileys folder" in Dale Lane.

digitaldoctor started a conversation in Dale Lane on August 16, 2008 15:31:

Tips for using Get Satisfaction (GS) for the Blade Wikians from phpbber

Tips for using Get Satisfaction (GS) for the Blade Wikians from phpbber:

Q: should all bLADE wiki threads use a bLADE wiki tag ? (or is that not needed?)
Q: any other tips Dale ?

digitaldoctor replied on August 16, 2008 03:05 to the update "What other apps would you like Get Satisfaction to integrate with?" in Get Satisfaction:

a wiki ... ie. pbwiki ! but mostly any wiki !

I think this should be a core function at GS.

You've obvioulsy avoided the traditional "FORUMS" format, seemingly on purpose. I feel a wiki would be more compatible with your approach.
You mentioned you were going to provide information to companies on what the users were trying to find information on ...etc. Well, that really will only happend if good information is provided. A wiki could provide good information (FAQs, whatever) to the end users.

digitaldoctor started following the question "Why the comment textarea is so small?" in Get Satisfaction.

digitaldoctor marked one of Robert K.'s replies in Get Satisfaction as useful. Robert K. replied to the question "Why the comment textarea is so small?".

digitaldoctor replied on August 16, 2008 02:41 to the idea "Should Get Satisfaction should offer a Wiki ?" in Get Satisfaction:

If you want to learn about what problems users are having ...

How will your company make money?

We are going to be rolling out services that allow companies to increase their engagement -- communications tools for interacting with customers, analytics tools for understanding users and the problems they're having.

being to analyze what FAQs/Wiki items they click on would be important.

digitaldoctor shared an idea in Get Satisfaction on August 16, 2008 02:33:

Should Get Satisfaction should offer a Wiki ?

I feel that Get Satisfaction should offer a Wiki for things like documentation and FAQs and general information pages. Obviously one of the types of links in the wiki would be to tags.

digitaldoctor replied on August 16, 2008 02:28 to the problem "Users turned off by registration process" in Get Satisfaction:

I think a range of options is important. From a simple Post your thoughts with no sign up ... to a we are going to ask for your VISA number to sign up is what is needed. Each getsatisfaction site can decide what they want. As was said, how about an option where "Anonymous" / Non-signed in users will have their posts not show up on the site but actually go to an administrator's email ? Best of both worlds ? :)

A comment on the problem "Users turned off by registration process" in Get Satisfaction:

>>>>>When we launched the system, we actually did have what is essentially an "anonymous" account type as you suggest, and it was a horrible experience all around that we had to remove -- particularly because the companies were asking us to!<<<<
Well, that depends on the volume or your site. Possibly all "Anonymous" or non-signed in stuff could go to a particular section ... possibly to a TAG that only administrators can see ? Just an idea. – digitaldoctor, on August 16, 2008 02:21

digitaldoctor started following the idea "How about an on-line user manual (wiki)?" in Get Satisfaction.

digitaldoctor started a conversation in Dale Lane on August 16, 2008 01:57:

http://getsatisfaction.com/dalelane needs a wiki :)

Wouldn't it be nice if http://getsatisfaction.com/dalelane had a wiki ! What's this pbwiki 2.0 ? Any good ? How about adding a special version of bLADE wiki to getsatisfaction.com :)

digitaldoctor replied on August 16, 2008 01:49 to the idea "Request: new markup option to include a list of links tagged pages" in Dale Lane:

Would it be fair to say this is fairly processor intensive and might bog down on bigger wikis, especially on the windows mobile version ?

digitaldoctor started following the idea "Request: new markup option to include a list of links tagged pages" in Dale Lane.