Dmitri Kalinaitsev's dashboard

Dmitri Kalinaitsev replied on October 02, 2009 11:27 to the question "Can a user see my picture while I am offline?" in Skype:

What Peter said was that both of you have to be on-line at the same time for the profile information to be synced.

Dmitri Kalinaitsev replied on March 17, 2009 06:34 to the problem "SMS - cannot change my caller ID" in Skype:

I just copy pasted the username from your text.
Please let me know how it goes for you this time, I will try to respond in shortest time to see to it that this happens.

Dmitri Kalinaitsev replied on March 17, 2009 05:35 to the question "can you choose your Skype access number & call for free with Grand Central" in Skype:

The Skype2Go number will be US based in your case. And I am not sure about the Google Voice I am unfortunately unaware of how it works due to its recent release.

I am not sure about the second question as well. When you dial a Skype2Go number you will get a voice prompts to enter your pin then simply follow the voice instructions.

Dmitri Kalinaitsev replied on March 17, 2009 05:31 to the problem "SMS - cannot change my caller ID" in Skype:

Hello,
As we can see the CallerID which is currently activated is: +134******49
Was this the number you were trying to activate and if so it should be working according to our records? There are no other activation attempts and if the above number is not the desired one please try again and I might be able to track what has happened.
Please let me know so we can proceed.

Dmitri Kalinaitsev replied on March 17, 2009 05:27 to the problem "Deactivated Skype to go number" in Skype:

Hello,

Here is what I have done for you:

1. I have refunded your Unlimited World subscription - the second time which you did not need to pay for. So you will get that money back on your bank account within 5-7 business days if not sooner.

2. Second I have totally reset the SkypeToGo settings for you. This means that all your access numbers and speed dials and Pin have been reset. I could do this only based on your decision. There is a little thing i did notice from the screenshot. If you are not successful at getting a new Skype2Go number please send me a screenshot of this page above again so I can assist you further.

I do hope this helps now even if it means starting all over again and please accept my apologies for the inconvenience.

Dmitri Kalinaitsev replied on March 16, 2009 18:09 to the question "Skype Down?" in Skype:

Great! :)

Dmitri Kalinaitsev replied on March 16, 2009 17:19 to the question "Skype Down?" in Skype:

Sorry to say that this did happen but as a good note we have already resolved it. We apologize for any inconvenience this may have caused.

A comment on the question "Payment Failed!" in Skype:

Also using PayPal might be a workaround for this. – Dmitri Kalinaitsev, on March 16, 2009 06:30

Dmitri Kalinaitsev replied on March 16, 2009 06:29 to the question "Payment Failed!" in Skype:

Our records show that you were accessing the internet via an anonymous proxy or proxy server; this is not permitted during the purchase process.
It could be that your ISP has a proxy server for your connection and this is why you could not get through.

It's possible that you have a proxy server active in your browser. To check go to:

Internet Explorer: Tools > Internet Options > Connections > LAN settings > Unmark
the proxy server.

Firefox: Tools > Options > Advanced > Network > Settings > Select “Direct Connection to Internet”

If this does not resolve the issue, then the cause may be the configuration of your firewall, router or corporate LAN.

Another option is to make your purchase from an alternative internet connection. Like another computer at another location maybe.

Dmitri Kalinaitsev replied on March 16, 2009 05:46 to the question "can you choose your Skype access number & call for free with Grand Central" in Skype:

I am afraid the process is fully automatic and we cannot manually assign or predict what access number will be assigned to you.

Dmitri Kalinaitsev replied on March 16, 2009 05:43 to the problem "payment 236922033 failed" in Skype:

Payment issues are only related when there is a major problem. I would suggest that we continue this troubleshooting in the topic which you have created since this particular topic is about a particular account and does not relate to your case even though you have a similar problem, but you might have a different reason for it to happen.
Thak you.

Dmitri Kalinaitsev replied on March 16, 2009 05:40 to the problem "Deactivated Skype to go number" in Skype:

First of all it seems that you are forgetting the country code before the number. If I am correct you should be dialing: +13474149067
According to our records your Skype2Go is working, though again I remind you that I can reset the settings but all your stored numbers might get lost.
Try dialing it the way I suggest and let me know.

Dmitri Kalinaitsev replied on March 16, 2009 05:34 to the problem "How can I stop the Blue Screen of Death?" in Skype:

The most common cause for this type of problem is outdated drivers and software conflicts. Please check the following updates to make sure your system is fully functioning.

Start by checking if your system and Skype are up to date. The latest Skype release can be found here http://www.skype.com/go/downloading

- Windows users can download the latest Service Packs and updates from http://windowsupdate.microsoft.com/

Now check if your drivers are up to date.

- Device drivers (sound, video, motherboard etc) can be found on the individual manufacturer's website

- After installing Skype it is important to adjust your firewall settings – Here’s a quick guide to firewalls http://www.skype.com/help/guides/fire...

If the problem still persists please let me know.

Dmitri Kalinaitsev replied on March 16, 2009 05:33 to the problem "SMS - cannot change my caller ID" in Skype:

Is it possible to have your username so we can help you with this issue?

Dmitri Kalinaitsev replied on March 16, 2009 05:25 to the problem "payment 236922033 failed" in Skype:

I have answered your topic.

Dmitri Kalinaitsev replied on March 16, 2009 05:24 to the question "Payment Failed!" in Skype:

I am sorry to say that you have provided no information with the help of which we could even start investigating. You could at least tell me the order number for me to begin with.
I will be waiting for your reply.

Dmitri Kalinaitsev replied on March 16, 2009 05:21 to the question "Skype 4.0 doesn't show "last seen".." in Skype:

"Last seen" shows when you and your contact were last time online at the same time and this timestamp is locally stored only.

Make sure that your mouse pointer is over your contact's name not over avatar.

Please try to test this function as follows:
1. Place a short test call or send a chat to one of your Online contact.
2. Ask your contact to sign out,
3. Check if "Last seen" is showed.

If problem persists please let me know.

Dmitri Kalinaitsev set one of Dmitri Kalinaitsev's replies as an official response to "Skype: "toggle the highlight button" - where the heck is that?" in Skype

Dmitri Kalinaitsev replied on March 10, 2009 09:11 to the question "Skype: "toggle the highlight button" - where the heck is that?" in Skype:

First please try to disable plugin directly from your browser.
1. Open your web browser
2. On the toolbar you should see the Skype Add-on/extension icon.
3. Click on the icon to turn it off.

In Internet Explorer please go "Tools" > "Manage add-ons" > "Enable or disable add-ons" > "Skype" > "Disable".

If previous steps did not help you to solve the issue, then reinstall Skype as follows:

1. Uninstall Skype from:
Start > Settings > Control Panel > "Add or Remove Programs" (for Vista users, Start > Settings > Control Panel > “Programs and Features”).
2. Search for "Skype" and remove/uninstall it.
3. Download Skype from http://www.skype.com/go/download

Important: Once you start the installation process, click the "Options" button on the installation window and untick the following two check boxes:
- Install Skype extension for Mozilla Firefox
- Install Skype add-on for Internet Explorer

And proceed with the installation as usually.

Dmitri Kalinaitsev replied on March 10, 2009 09:01 to the problem "Skype uses stolen bankcards and doesn't care" in Skype:

Hello,

I am sorry to hear that you found out about Skype in such a manner.

Is it possible to have your e-mail address via which I can contact you so that we can resolve this issue? We will require some details from you to resolve it.

I will be waiting for your answer.

We apologize for this incident and will do our best to resolve it in the shortest time possible.