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Dodi replied on November 11, 2008 14:19 to the problem "SPF BSOD" in Sunbelt Software:

All,

We have released build 4.6.1861 to the public. You can download it via SPF by clicking on the Update button, or by visiting the link below:

http://PSC.sunbelt-software.com/SPURS...

Please let us know if you continue to encounter blue screens.

All the best,
Dodi

Dodi replied on September 18, 2008 12:52 to the problem "SPF BSOD" in Sunbelt Software:

We will have a new release of SPF shortly (it is being tested at the moment) that fixes another possible bsod situation. There was a race condition that has been addressed.

Dodi

Dodi replied on September 02, 2008 15:12 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

One of the improvements that we will be making to SPF is the upgrade from NDIS (Network Driver Interface Specification) 5 to NDIS 6, which should improve performance. There is no ETA on when this should be ready, however this should resolve the issue you are seeing.

Thanks,
Dodi

Dodi replied on August 29, 2008 20:00 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

I dont think its caused by the chipset or drivers...I use the Rhine chipset myself and dont have this issue.

Dodi replied on August 29, 2008 19:53 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Correct, it is not a permanent solution...
I should have more feedback for you from my driver devs.

Im not sure what you mean by "Is it possible that the cache/purge orgy"...

Dodi

Dodi replied on August 29, 2008 19:35 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

It effectively disables the firewall drivers from running :)
Application blocking will continue to work, but any IDS/packet filtering will not.
I will be researching this issue more.

Thanks,
Dodi

Dodi replied on August 29, 2008 19:27 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

I was referring to HIPS within the console, but since HIPS is already disabled, that would explain why the you encountered the issue shutting the service down :)

Out of curiosity, if you go to the network connections screen from the control panel, then to the Local Area Connection Properties screen and uncheck the Sunbelt NDIS IM filter, does the CPU usage drop during a file transfer?

Dodi

Dodi replied on August 29, 2008 19:16 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

I received the logs and I am having my driver developer take a closer look at the logs to see if anything sticks out to him. I will let you know what we find out :)

Dodi replied on August 29, 2008 19:02 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Yes, please. Beta@sunbelt-software.com
Thanks!

Edit: Also, if you could disable HIPS from within the console and see if this has any affect on CPU utilization.

Dodi replied on August 29, 2008 18:50 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Thanks for the Mac education :) The more I know the better hehe.
I would be interested in seeing if the speeds/CPU usage changes with more RAM available.

Dodi replied on August 29, 2008 18:38 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

I can't really say why ZA wouldnt show this issue without seeing how the code is written.

We use TDI (Transport Driver Interface - http://msdn.microsoft.com/en-us/libra...) drivers (which work fine with machines that aren't limited in RAM).

Testing with Boot Camp could lead false results as Windows is being emulated within Boot Camp. If you'd like, give it a shot and see what happens.

Dodi replied on August 29, 2008 18:20 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

From the driver logs, it appears that the reason you are seeing CPU load is due to the machine constantly caching the data, filling up the buffers, and purging the data. When the buffers are full, the drivers "pause" until there is room for more data.
This may be due to the amount of RAM installed, as the drivers are slowing themselves down to allow the machine to keep up.

If you have another machine with more RAM, I would be interested in knowing if this still happens when transferring files.

Thanks,
Dodi

Dodi replied on August 29, 2008 18:02 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Thanks :) That is the information I was looking for...
And yes, thats the joy? of having a Blackberry :D

Dodi replied on August 29, 2008 17:05 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

I have seen weirder things happen :) particularly when drivers are involved.
I am leaning to a few things as of now (since I am on lunch and not in my office).
First, low memory on the machine. Second, an incompatibility issue. Third, the operating system being German XP (there could be an issue with certain characters).

The last thing that I will need from you is a speed comparison (with SPF on and off). Also, if you have the version of AntiVir and AdAware.

Once I get back to work, I will begin reproducing the issue to see what I can find.

Thanks,
Dodi

Dodi replied on August 29, 2008 16:43 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Thanks! I got the logs and noticed a few things off the bat...
First the system memory (RAM) is fairly low, with only 100mb free, when a transer is not happening.
Second, I would like to see you disable/stop AntiVir and Ad-Aware from running temporarily. Once you do this, does the speed change?

I will continue looking at the logs you submitted.

Thanks,
Dodi

Dodi replied on August 29, 2008 16:15 to the problem "SPF BSOD" in Sunbelt Software:

When the full dump is created, it will be compressed, greatly reducing the size.
That being said, I am glad that things seem to be normal for now.
Please feel free to create a new post in the event things go wrong, or email support@sunbelt-software.com

All the best,
Dodi

Dodi replied on August 29, 2008 16:13 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Yes please. If you add "For Dodi - Megalo" in the subject line, I will get it.

Dodi replied on August 29, 2008 16:00 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Interesting...the service should be able to be stopped without issue.
Let's go one step further and grab some logs from you...
First, click on Logs & Alerts > Settings
Turn on Detailed logs for drivers

Next, click on Network security > and disable Network Security module (uncheck it).

Try to reproduce the slowness. If the slowness does not occur, enable the Network Security module and reproduce the issue.

Once you do this, exit out of SPF from the taskbar icon, compress the entire logs folder, and email it to beta@sunbelt-software.com
Include a copy of your system information report (Start > Run > MSINFO32)
Save the file as a NFO file.

Thanks :)

Dodi replied on August 29, 2008 15:47 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

Thanks for the update.
In a command prompt, type in
net stop sbhips

Try the file transfer again...does the speed increase?
Thanks.

Dodi replied on August 29, 2008 15:35 to the problem "SPF: 100% CPU load when copying files over LAN" in Sunbelt Software:

No worries. I look forward to seeing the results.

Dodi