Ryan Heneise's dashboard

Ryan Heneise started following the idea "OFX Access" in ING Direct.

Ryan Heneise started following the idea "CoTweet Bookmarklet" in CoTweet.

Ryan Heneise marked one of rylan's replies in Prezi as useful. rylan replied to the idea "Remote Presenting".

Ryan Heneise replied on July 30, 2009 16:24 to the idea "Remote Presenting" in Prezi:

Remote control would be fabulous. Have a look at the way present.io does it: http://drop.io/file/presentation

If Prezi could do that, it would blow everyone's socks off!

Ryan Heneise started following the idea "Remote Presenting" in Prezi.

Ryan Heneise shared an idea in Art of Mission on March 08, 2009 01:43:

New Support Website

We have a new integrated support site!

http://support.donortools.com

For the fastest feedback and troubleshooting, leave a message on the support site.

If you're a Donor Tools account you'll automatically be signed in to the support site, so you shouldn't have to do anything to sign up. If you're not a customer, you can create an account or comment anonymously.

We'll be incrementally moving help articles over from the blog to the knowledge base support site (http://support.donortools.com/faqs). If you have any suggestions for knowledge base articles (how to, etc.), leave a comment at http://support.donortools.com.

Ryan Heneise replied on February 25, 2009 17:26 to the question "Considering for Missionary Support Tracking" in Art of Mission:

Hi Katie,
Yes! We do have missionaries who use Donor Tools to track their support. Donor Tools is great for missionaries, because they can sign in to their account from anywhere in the world. Also, you can give donor accounts to your supporters, so they can also sign in to see their contributions and how much they've donated.

Ryan Heneise set one of Ryan Heneise's replies as an official response to "Problems with International characters (äöü)" in Art of Mission

Ryan Heneise replied on January 29, 2009 17:32 to the problem "Problems with International characters (äöü)" in Art of Mission:

Sorry about the continued trouble - the problem turned out to be a an issue with uppercasing unicode characters in the recipient address. We made a change last night, and I've had a chance to test it with various unicode characters, upper and lower. Could you give it a try again and let me know how it goes with your letter?

Ryan Heneise replied on January 29, 2009 17:19 to the question "Query Capability" in Art of Mission:

Hi John,

Currently we don't have that capability, sorry. However, we've been working on improving our query functionality - for example, we just rolled out some improvements to they way you put in date ranges to make it much easier to jump back and forth between "this year", "last year", "this month", "last month", etc.

Your request is a great one - I'll see if there's any way we can squeak this through in the near future.

Ryan Heneise replied on January 25, 2009 19:33 to the problem "Problems with International characters (äöü)" in Art of Mission:

Thanks for the heads up about this - we were able to quickly fix the problem. We simply needed to pass the text of your letter through a unicode filter in order to display the unicode characters properly.

Now, you can use all sorts of umlauts and accents to your heart's content.

Ryan Heneise replied on January 25, 2009 19:07 to the problem "Problems with International characters (äöü)" in Art of Mission:

Sorry about this - it's obviously a bug. We're looking into it now.

Ryan Heneise set one of Ryan Heneise's replies as an official response to "Mass-printing and mailing for Donations" in Art of Mission

Ryan Heneise replied on January 25, 2009 19:06 to the idea "Mass-printing and mailing for Donations" in Art of Mission:

This is actually one of our most-requested features. The challenge is to make it work cleanly and easily. I can't give you an ETA, but I can tell you that something like this is in the works.

Ryan Heneise started following the idea "Mass-printing and mailing for Donations" in Art of Mission.

Ryan Heneise replied on January 14, 2009 16:15 to the question "CSS and Donor Tools" in Art of Mission:

Hi Phil,

Unfortunately, no, we're still working on our CSS guide. Technically, the Online Donations feature, which includes your public profile with customizable CSS, is still in Beta, which means that there is still a lot to be done before we can call it finished. If you have the HTML know-how, you're welcome to open up the page using "view source" and have a look at the available divs and classes.

I know this isn't for everyone, so I'd be glad to help you out. Can you send me your design files?

I can take a look and quickly asses what we can do. Also, that would help me to see if there are any elements we can add to the page to make it more customizable.

Ryan Heneise replied on December 27, 2008 05:16 to the discussion "New Feature: Online Donations" in Art of Mission:

Thanks for the kind words Kelli!

There is no fee for online donations on the Donor Tools side. PayPal does charge a fee (usually 2%-3%).

Currently we don't support recurring donations, sorry about that. We are working to improve our online donations feature, and recurring billing is a request that we get a lot.

A comment on the idea "Feature requests..." in Art of Mission:

Thanks for the feedback Sean!

A weekly graph is a great idea. We're actually planning to add a lot more charts and graphs as we add features, so I'll add a weekly graph to the list.

- Ryan – Ryan Heneise, on December 18, 2008 17:30

Ryan Heneise replied on November 13, 2008 22:34 to the idea "Location of Feedback Button" in Art of Mission:

Yes, it seemed like a good idea at the time, but I'm afraid the feedback tag is a little too prominent to be useful. I've taken it off the profile pages for now.

Ryan Heneise started following the idea "Location of Feedback Button" in Art of Mission.