DrBunsenHoneydew's dashboard

Let me start by saying that I'm in no way a MS fanboy. I own a 360 and love it, both as a media center and as a game console. It really is a solid system. Having said that, I have had to send my console in for repair. My experience was actually not that bad. Since there are so many problems, MS has extended its warranty on the system, twice. I think I'm covered under warranty until 2009. The customer rep I talked to spoke English, was fairly knowledgeable, realized my consoles's problem right away and sent my a box with pre-paid postage to send it back in. I sent it in on a Monday, by the following Wednesday I had it back. A week and a half, right on the money. I've done a little checking and my new console has the new heatsink, so that should take care of my heat problems. All in all, it wasn't the best customer service experience I've had, but it certainly wasn't the worst.

If you get a 360, you need to remember a couple things.
1. Don't keep it inside an entertainment center/cabinet, it will just make the heat problem worse.
2. Horizontal is better than vertical for the longevity of the DVD drive.
3. Problems will happen, but they will be taken care of, under warranty, for quite a while.
4.It's only a game system, you will survive the week it's in the repair center, I promise.