Drea's dashboard

Drea replied on December 07, 2009 23:49 to the problem "Dropbox conflicted copies on Mac and system resources" in Dropbox:

I'm really sorry to hear that you had all this trouble with Dropbox! With a problem this complex we really need to be able to check logs for your account in order to diagnose the issues. You should contact our helpdesk directly if you have not done so already:

https://www.dropbox.com/ticket

-Andrea

Drea replied on December 07, 2009 23:48 to the problem "Dropbox won't upload new files until it is relaunched." in Dropbox:

There are a couple possible causes for this, if you're experiencing this issue, you should contact our helpdesk here:

https://www.dropbox.com/ticket

-Andrea

Drea replied on December 07, 2009 23:47 to the problem "Shared folders become unshared! Is renaming an issue?" in Dropbox:

Shared folders that are 'deleted' actually become unshared. Anything that would normally delete a file from Dropbox (moving a file out of the Dropbox folder, or moving the Dropbox folder itself) will cause a shared folder to be unshared.

If you don't think that applies, you can always contact our helpdesk here and ask us to look into it:

https://www.dropbox.com/ticket

If you rename a folder inside of a shared folder, other members of the share will see the name change. Shared folder names are user independent though, so you can rename the shared folder to anything you want and other members of the share won't see the name change.

-Andrea

Drea replied on December 07, 2009 23:43 to the question "not getting 250 megs for referal via sharing" in Dropbox:

Felix,

The people you refer must sign up to Dropbox using the link you provided, and then they must install the Dropbox application and link it to their account in order to finalize the credit.

If you believe both of those steps have been followed, you can contact us and ask for us to fix things, we're happy to help!

You can contact us here: https://www.dropbox.com/ticket

-Andrea

Drea marked one of Leo KrKr's replies in Dropbox as useful. Leo KrKr replied to the question "Dropbox vs My Dropbox".

Drea replied on December 07, 2009 23:41 to the question "How do I get started once I've installed Dropbox?" in Dropbox:

Conky,

You might find some of our Getting Started help articles to be useful in describing how Dropbox works:

https://www.dropbox.com/help/category...

If you are still stuck after that, you can always submit a ticket to our helpdesk :)

https://www.dropbox.com/ticket

-Andrea

Drea replied on December 07, 2009 23:40 to the problem "Folders and Files Return After Being Deleted." in Dropbox:

Wyko,

I suspect that the local Dropbox database on one of your computers is having problems and causing you some syncing issues. Please contact our helpdesk with this problem by submitting a ticket here (if you have not already done so):

https://www.dropbox.com/ticket

-Andrea

Drea replied on December 07, 2009 23:38 to the question "Dropbox 0.6.570 crashes Windows Vista operating system" in Dropbox:

Waldec,

Without more information about your Dropbox account I really can't know enough to answer this question properly for you. I strongly suggest that you contact our help desk directly here and repeat your question in your ticket:

https://www.dropbox.com/ticket

-Andrea

Drea replied on October 19, 2009 17:08 to the question "How do I interact with Dropbox app on my Mac? Can't find preferences..." in Dropbox:

On the Mac you should have a Dropbox icon in your Menu bar, next to the clock. Clicking on that will show you the menu with access to preferences or quitting :)

Drea replied on October 16, 2009 17:52 to the problem "20GB plan gone?" in Dropbox:

Sorry about that! These plans were put out as part of a market test that has since ended. If you'd like more information about our different plans please email support@getdropbox.com.

Drea replied on October 14, 2009 23:15 to the problem "Are you guys always this unhelpful or am I special?" in Dropbox:

Posting my reply in here too, just incase you don't see the other one:

Nancy,

Sorry about all the trouble! It looks like someone signed up with the email address docjen1@yahoo.com about 6 weeks ago. Since this is your address you should be able to reset the account password here:

https://www.getdropbox.com/forgot

Once you reset your password, you should be able to log in, but if you are still having problems please feel free to email us at support@getdropbox.com!

-Andrea

Drea replied on October 14, 2009 23:14 to the question "Why are you telling me my email is already being used and blocking me from signing uip?" in Dropbox:

Nancy,

Sorry about all the trouble! It looks like someone signed up with the email address docjen1@yahoo.com about 6 weeks ago. Since this is your address you should be able to reset the account password here:

https://www.getdropbox.com/forgot

Once you reset your password, you should be able to log in, but if you are still having problems please feel free to email us at support@getdropbox.com!

-Andrea

Drea replied on October 02, 2009 17:09 to the question "Extra space for friends who already have an account?" in Dropbox:

You can get credit for these, but you'll need to email support@getdropbox.com for it. Just send us their email addresses and we'll take care of you :)

A comment on the idea "iPhone native DropBox application?" in Dropbox:

Sorry about that, our App is actually finalized, but we're waiting on approval from Apple before it's added to the app store. You can read about it here: http://blog.getdropbox.com/ – Drea, on August 31, 2009 20:03

Drea replied on July 29, 2009 23:43 to the problem "Problem with installing dropbox" in Dropbox:

If you're having this issue with the default build of Dropbox, please try this build and see if the problem is resolved. If it's not, please contact support@getdropbox.com.

Windows: http://dl-web.getdropbox.com/u/17/Dro...
Mac OS X: http://dl-web.getdropbox.com/u/17/Dro...
Linux x86_64: http://dl-web.getdropbox.com/u/17/dro...
Linux x86: http://dl-web.getdropbox.com/u/17/dro...

Drea marked one of Jon_Y's replies in Dropbox as useful. Jon_Y replied to the problem "Problem with installing dropbox".

Drea marked one of Shawn Smith's replies in Dropbox as useful. Shawn Smith replied to the problem "My shared folder often does not update".

Drea replied on July 29, 2009 23:39 to the problem "Dropbox mass deletes 1000+ files occassionally without any apparent reason." in Dropbox:

Danila,

You have a lot of shared folders, so without knowing which one I can't give you 100% specific information, but generally this is caused by running an older build of Dropbox afflicted with a bug that triggered erroneous sync commands. I notice that you personally are running quite an old build on all of your computers. Upgrading yourself and asking those you share files with will keep this problem from happening again.

I recommend this build for upgrade:

Windows: http://dl-web.getdropbox.com/u/17/Dro...
Mac OS X: http://dl-web.getdropbox.com/u/17/Dro...
Linux x86_64: http://dl-web.getdropbox.com/u/17/dro...
Linux x86: http://dl-web.getdropbox.com/u/17/dro...

Please contact support@getdropbox.com if you need further assistance, you're much more likely to get a speedy and personal response there :)

Drea replied on July 21, 2009 00:36 to the problem "Dropbox can't sync non-existing file" in Dropbox:

Sometimes this can be caused by your local Dropbox database getting a little out of whack. You can force a rebuild of that database by unlinking and then relinking your computer:

1) Click the Dropbox tray/menu bar icon, then click 'Preferences'
2) Click the 'Unlink' button
3) Afterward, your Dropbox will prompt you to re-register. Click 'Existing user'
4) Enter your account info.

If that does not work for you, and you're running the latest version of the Dropbox software, please contact support@getdropbox.com and we'll help you out :)

Drea replied on July 21, 2009 00:33 to the problem "Can't Sync File(s)... Permission Denied" in Dropbox:

The solution is likely to be a little different for every user who's experiencing this, so as Jon stated please email support@getdropbox.com if you run into this, and we'll help sort you out :)