dustismo's dashboard

dustismo replied on October 28, 2009 16:19 to the problem "Wrongly Charged" in Trendrr:

You should have received a full refund. Please let us know if you did not receive it. Again, sorry for the inconvenience.

dustismo replied on October 27, 2009 19:33 to the problem "Can't use your service if I can't sign up." in Trendrr:

Sorry for the inconvenience! We are unable to reproduce this problem. Please email us directly at feedback (at) trendrr.com and we will set up the account for you.

Thanks,
Dustin Norlander

dustismo replied on October 09, 2009 00:04 to the problem "Excel link does not work under "share" tab" in Trendrr:

Ok, fixed now (both problems).

Thanks for the feedback :)

dustismo replied on October 08, 2009 20:54 to the problem "Excel link does not work under "share" tab" in Trendrr:

Thanks for bringing this to our attention.

dustismo replied on October 08, 2009 17:06 to the problem "Excel link does not work under "share" tab" in Trendrr:

We have not seen this problem. It might be a problem with the specific graph you are attempting to export. Please provide the graph link and we will look into it.

dustismo set one of dustismo's replies as an official response to "List of all graph IDs via API?" in Trendrr

dustismo replied on September 09, 2009 23:33 to the question "List of all graph IDs via API?" in Trendrr:

Pagination params are now live. Documentation has been updated as well:

http://developer.trendrr.com/api/apia...

dustismo set one of dustismo's replies as an official response to "List of all graph IDs via API?" in Trendrr

dustismo replied on September 07, 2009 17:19 to the question "List of all graph IDs via API?" in Trendrr:

The pagination params are not currently available in the my_graphs api call. This was just an oversight. We will add them in for the next deploy (I would expect within the next week). I'll post here when it is live. Sorry for the inconvenience.

dustismo set one of dustismo's replies as an official response to "Can't create a trial account" in Trendrr

dustismo replied on September 01, 2009 19:37 to the question "Can't create a trial account" in Trendrr:

Usernames should be alphanumeric (can contain underscores, but no spaces) and at least 3 characters long.

If you still have trouble you can email us at feedback(at)trendrr.com with your desired username and we can provide more info.

dustismo replied on August 17, 2009 22:36 to the problem "Notes" in Trendrr:

We are experiencing rapid growth and have been seeing some scale related glitches recently. If the traffic is heavy we are getting a slight lag between when you update something and when you can view it. Your notes should be there , it probably just took a minute or so to show up (let us know if you still don't see them). Sorry for the inconvenience, we are working hard to fix the current problems. We expect to have speed and stability on track shortly.

dustismo set one of dustismo's replies as an official response to "YouTube Invalid URL" in Trendrr

dustismo replied on August 05, 2009 21:00 to the problem "YouTube Invalid URL" in Trendrr:

We have found the issue. The problem is intermittent, so you may try again later in the day and it works.

Anyhow, we are working on a solution, we expect a fix online by end of week.

thanks much.

dustismo replied on August 03, 2009 03:21 to the problem "Ice Rocket syncing is hanging in signup flow" in Trendrr:

Apologies, but I'm not sure I understand the problem. You are unable to track using icerocket? Did you get an error message? If you upgraded to pro, you should be able to track additional data sets as soon as your credit card is validated (usually within a minute or two of checkout).

If you are having problems with a specific query you can email it to us at feedback(at)trendrr.

thanks much

dustismo replied on July 24, 2009 01:30 to the problem "Problem Adding MySpace Profile" in Trendrr:

please email us at feedback(at)trendrr.com with the profile page url you are attempting to track. We will investigate.

dustismo set one of dustismo's replies as an official response to "Edit errors" in Trendrr

dustismo replied on July 16, 2009 20:21 to the question "Edit errors" in Trendrr:

We don't allow you to edit an item once its been tracked. We do this in order to maintain data integrity (if we allowed you to change the input once the data is tracking then you could easily manipulate spikes/ dips by changing inputs).

You will need to delete the graphs associated with that input and track again.

dustismo set one of dustismo's replies as an official response to "removing data" in Trendrr

dustismo replied on July 13, 2009 16:48 to the question "removing data" in Trendrr:

There were a few bugs in the system that have been fixed. Please note that you must delete ALL the graphs that a single datasource creates in order to gain back that query.

ex: you track something on youtube, counts as one query but creates a few graphs:
views per day,
num comments,
ect.

you must delete them all to gain the credit back.

@Aaron: the delete option is in the 'more' menu under each graph..