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timoni replied on September 30, 2008 18:04 to the problem "V-Moda's warranty is bull!@#$" in V-Moda:
I was a little worried that I wouldn't get replacement headphones after reading this thread, but I followed all instructions to the letter (filling out their online form, including all necessary paperwork with the headphones) I just received my replacement headphones. The whole process took about two weeks.
Jonathan Schiefer replied on September 17, 2008 19:25 to the problem "V-Moda's warranty is bull!@#$" in V-Moda:
Let me thank doc3002 for posting V-moda phone number, for reasons that shall shortly become clear.
My V-Moda headphones broke after four months of use. So I decided to return them. I went online to find out what V-Moda required, receipt, box, whatever. The only things they needed were my information, the broken product and proof that I paid for them, all quite reasonable.
I went to their website again to double check, and saw, in fine print that they have a section of their site that I had to go to and fill in my information, including the exact nature of the defect. I filled it out and submitted it, eagerly awaiting the email with my invoice number on it, so I could ship the product.
Fail. The section that accepted those requests was down and my email bounced. I did a search and found this site, with the phone number, kindly posted by doc3002. I called V-Moda, explained my problem, and the tech guy sent me an email with a snail-mail form. I filled it out, packed up the form, the proof of payment, the broken earphones and shipped it out. Less than two weeks later, a new-in-the-box set was shipped to my door via UPS.
Whatever shortcomings their products have, their costumer service is Epic Win.
A comment on the problem "V-Moda's warranty is bull!@#$" in V-Moda:
Don't even know why I'm replying to your ignorant ass, but... crap...nevermind. – Jason Horwood, on July 19, 2008 00:45
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