ed's dashboard

ed replied on November 06, 2009 23:29 to the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

So -- all points and coins are restored. We're double checking achievements now, so those may not be fully restored yet.

It is restoring all your data from before the crash, so the coins and points you got yesterday will be overwritten. BUT don't fret, let me know and I'll restore it on an individual basis.

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Hrm.. this is not where you're supposed to be?

Points: 36621
Level: 32
Coins: 315515 – ed, on November 06, 2009 23:05

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Lucy -- I'm showing this as your stats:

Level: 23
Coins: 170667

Is that different that what's on your device? – ed, on November 06, 2009 23:01

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Hey Paul -- what is your username? – ed, on November 06, 2009 20:53

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

that's not very nice. – ed, on November 06, 2009 20:52

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Do you mean the news isn't loading properly? – ed, on November 06, 2009 20:27

ed replied on November 06, 2009 20:25 to the question "HELP ME" in Tapulous:

Hey Mac -- some songs are not available for download anymore, to get them - have a friend send you a challenge.

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

You're back :) – ed, on November 06, 2009 20:23

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Ah yes... its midnight here, so probably in the evening. – ed, on November 06, 2009 08:44

ed replied on November 06, 2009 08:08 to the problem "TTR3 MAKES LEVEL 13 GO DOWN TO 9 !" in Tapulous:

Hey Michael -- Your level and coins should be restored by tomorrow.

ed replied on November 06, 2009 08:07 to the problem "TTR3 Server Crash Demoted Me" in Tapulous:

Hey guys -- we are in the process of restoring everyones accounts. Hopefully everything will be back to normal by tomorrow.

I'll be leaving updates on this thread --

http://getsatisfaction.com/tapulous/t...

ed replied on November 06, 2009 07:46 to the question "All my stuff is gone and it's not back yet!!" in Tapulous:

Thanks Ed for posting that.

Sean -- we're working on it.. Don't worry, it's coming back.

A comment on the problem "Can't log in or add device" in Tapulous:

You can download it, it's free! – ed, on November 06, 2009 07:44

ed replied on November 06, 2009 07:39 to the update "Server Status, 8:25PM PST 11/04/2009" in Tapulous:

It's taking a little longer than expected... We are hoping to have all accounts restored by tomorrow.

ed replied on November 06, 2009 07:35 to the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Yep it'd be Pacific Time. There's still quite a bit left to go....

ed replied on November 06, 2009 07:02 to the problem "Can't log in or add device" in Tapulous:

Hey -

I'm sorry you're having this issue. The fastest resolution is to complete your account through Tap Tap Revenge 2. In TTR2, go into options -> Online Profiles -> Tapulous Profile, and fill in your account info.

IF you have any issues with that, I'd be happy to help you out directly. To sort it out, I'd need your username, desired email, and device ID.

Here's what you do: Download the (free) app, "Ad Hoc Helper" to your device. Launch the app -- it will open an email with your device ID. Send that email to accounts@tapulous.com, and include your Tap Tap username.

Once I get the email, I'll associate your username, device, and the email address.

Also just to clear things up -- your track purchases are tied to your iTunes store account. So -- your purchases are not lost! As long as you use the same iTunes account, you can always redownload track packs -- free of charge. You will never be charged twice for the same thing.

A comment on the update "Having issues in Tap Tap Revenge 3? Get updates here..." in Tapulous:

Hey -- send me your username and I'll add it for you. Send it to support@tapulous.com from whatever email you want on the account.

Actually, do this -- download the free app "Ad Hoc Helper" from the app store. Launch it on your new device. THEN send that email to support@tapulous.com, include your username, and I'll add your email and your device so you won't have to do anything... – ed, on November 06, 2009 03:36

ed replied on November 06, 2009 03:34 to the idea "Revised Track(s) section in Browse!" in Tapulous:

I like the idea! What if it was even more in your face? Like, when you play the track, it checks on the server and says -- "There's an updated theme/track for this! Tap here to get it now..."

Is that too obtrusive/annoying?

ed replied on November 06, 2009 03:22 to the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Hey Everyone --

We've got it sorted, the scripts are running now -- so by tomorrow everything will be back to normal. With millions of users it takes a little while...

I'll check back with you all once it's done to make sure you're all set.

A comment on the question "Umm TTR3 help please" in Tapulous:

Hrm.. What's your username? Maybe I can reproduce the issue... – ed, on November 06, 2009 03:19