Ed Lea's dashboard

Ed Lea replied on April 17, 2009 12:01 to the question "Recording an hour later than scheduled....anyone with the same problem?" in TV Plus:

Ah, I've seen this before. It's a Sky problem. This should help you fix it though:

http://getsatisfaction.com/tvplus/top...

Ed Lea replied on April 17, 2009 11:51 to the question "Recording an hour later than scheduled....anyone with the same problem?" in TV Plus:

Very odd.

Are programmes showing up at the correct time in the application's listings? (For example is the 6 o'clock News on at 18:00?)

Ed Lea replied on April 17, 2009 09:43 to the question "Recording an hour later than scheduled....anyone with the same problem?" in TV Plus:

It sounds like you have a British Summer Time issue.

Can you check your time zone is set correctly on your iPhone please?

Ed Lea replied on March 24, 2009 14:21 to the problem "Failed login in 1.2" in TV Plus:

Apologies - there have been some connection problems today with TV Plus. Hopefully these are now all resolved; please try again and let me know if you still have problems

Ed Lea replied on March 22, 2009 21:50 to the question "It doesn't record" in TV Plus:

Can you please confirm that your username and password work to set remote recordings from http://tv.sky.com/tvlistings ?

Unfortunately the security and authentication methods are all put in place by Sky - it's their remote record functionality.

Ed Lea replied on March 19, 2009 18:28 to the question "Is there a way to have the search feature return matching results for the week?" in TV Plus:

Pecks - there was an update today! Go and look in iTunes.

The update does not contain any change to search. It's something I'm hoping to be able to look into soon though

Ed Lea replied on March 19, 2009 12:33 to the problem "TV Plus on 3.0 Firmware" in TV Plus:

Thanks for letting me know. I'm going to see if I can fix this relatively easily, without breaking things for the majority of users with 2.x

Ed Lea replied on March 19, 2009 09:54 to the question "Additional ideas" in TV Plus:

Have you seen the "Favourites" option in version 1.2? Hopefully this will address your problem initially

Ed Lea replied on March 19, 2009 08:11 to the question "Recording message on iphone says failed....help please!" in TV Plus:

Please can you confirm that your account works at http://tv.sky.com/tvlistings

Also, even though it's a bit of a pain, it's always worth deleting the app and reinstalling if you have problems (this won't charge you again)

A comment on the problem "Error message - "Please check your a/c is correctly linked to your Sky+ Box"" in TV Plus:

jorn - can I confirm that your username and password works at http://tv.sky.com/tvlistings ? – Ed Lea, on March 19, 2009 08:09

Ed Lea replied on March 19, 2009 08:07 to the question "Why have I suddenly started to get the "Recording failed" message" in TV Plus:

Simon, I know it's a pain, but I'd recommend deleting the application and reinstalling it (this won't cost you anything).

A lot of people have confirmed this to fix their problems

Ed Lea replied on March 19, 2009 08:06 to the idea "HD Channels" in TV Plus:

Version 1.2 that was released today fixes the crash with these channels. I've not taken the step to move all HD channels into their own category yet though.

Ed Lea replied on March 07, 2009 13:23 to the question "Why have I suddenly started to get the "Recording failed" message" in TV Plus:

John, just so I'm clear, have you tried recording exactly the same programme with TV Plus and on Sky's website? Some programme simply can not be remote recorded for reasons I don't know.

Also have you double checked your account settings in TV Plus?

Ed Lea replied on February 27, 2009 16:36 to the idea "New feature?" in TV Plus:

That's a very interesting idea...

Ed Lea replied on February 27, 2009 16:35 to the question "Why have I suddenly started to get the "Recording failed" message" in TV Plus:

Is it possible that your Sky account details have changed? Or that your Sky box has changed, maybe forgotten your account details?

Please confirm that you can set remote recording from http://tv.sky.com successfully.

Ed Lea replied on February 22, 2009 22:48 to the problem "Why are programs before 11:00am not showing?" in TV Plus:

If you're iPhone's clock is currently in 12 hour format please try changing it to 24 hour and let me know if that makes a difference

Ed Lea replied on February 22, 2009 22:46 to the question "I don't have sky TV!" in TV Plus:

You'll be able to use the app as a tv listings guide. You won't be able to use remote record though I'm afraid

Ed Lea replied on February 12, 2009 08:48 to the question "I might be blind but I can't find itv or utv" in TV Plus:

Can you tell me which region you've got set please?

Ed Lea replied on January 15, 2009 10:51 to the problem "i can tip to friends can i if i can not i am get off of this" in Over Here:

I'm sorry. I don't understand the question

Ed Lea replied on January 13, 2009 10:42 to the problem "Same problem, different sucker. Sky+ account not linked" in TV Plus:

Can you log in correctly at http://tv.sky.com from your computer and set recordings from there?

Please can you point out where it says that Apple support this application? If they are making that claim I will be the first to talk to them.