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Edmund Sykes replied on May 30, 2009 04:43 to the problem "I am really cross with your complete lack of customer service." in TrackThePack:
Hello to anyone reading this series. I am very grateful to have received some free credits from Shpigford, plenty to last our website until the commercial side of TrackThePack is completed and also extremely pleased that they are working on incorporating TNT tracking within the pack.
Thank you for a successful resolution to our problem.
A comment on the problem "I am really cross with your complete lack of customer service." in TrackThePack:
Hi Shpigford. Thanks, at least, for the reply. Our website developer is Richard from ModsNet with whom you have been in correspondence about adding TNT to your tracking system. We added TrackThePack to our website, which you openly invite people to do, after researching the market and deciding that your solution was the best and most elegant. We built 20% of our entire site around TrackThePack and you are now telling me that the tracking facility on our website will be down for the next 4-6 weeks. I am simply dumb-struck as will be any person who runs a commercial website and now finds themselves hijacked by one of their suppliers. We will be selling the solution outright to anyone who wants it once we have developed it for less than your 10,000 credits price, including TNT, unlimited use. If you won't look after your customers, we will try and help them. As geeks, you guys may be great but get yourself an MD! Regards. Edmund – Edmund Sykes, on May 28, 2009 10:17
Edmund Sykes reported a problem in TrackThePack on May 26, 2009 17:21:
I am really cross with your complete lack of customer service.I am SERIOUSLY upset. I am trying to spend $200 on credits with your company and you give me no response in 5 days. PLUS, our website designer asked about tracking TNT as well and we have heard nothing for a month. I cannot say that it engenders confidence. If I don't get a response within 24 hours I'll redesign the web page and remove your code.
Edmund Sykes asked a question in TrackThePack on May 21, 2009 09:32:
How do I add credits?I can log in but I can't see how to buy more credits.
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