Efe's dashboard

Efe set one of Efe's replies as an official response to "My bank charged me an extra 30 cents, why?" in Rebtel

Efe replied on October 23, 2009 12:32 to the question "My bank charged me an extra 30 cents, why?" in Rebtel:

Adebanwo,

This is usually a fee that you bank charges for online or overseas transactions. It is not Rebtel that is charging you this fee. Rebtel has no hidden charges and we are very open and honest about what you pay us.

You can see what Rebtel has charged you on the Rebtel receipt that you get after completing each payment.

Could you kindly check this with your bank or credit card issuer?

Let us know if you need more help!

Efe set one of Mehdi's replies as an official response to "password or Pin" in Rebtel

A comment on the question "Calling or Payment issues? Email us at customerteam@rebtel.com instead!" in Rebtel:

Send us an email to customerteam@rebtel.com and we'll make things right for you. – Efe, on October 23, 2009 07:05

Efe set one of Efe's replies as an official response to "Local Rebtel numbers in Brasil, Rio de Janeiro" in Rebtel

Efe replied on October 23, 2009 07:01 to the question "Local Rebtel numbers in Brasil, Rio de Janeiro" in Rebtel:

kristoferpaetau,

Rebtel numbers in Rio are provided by a third party VoIP provider.

Efe posted an update in Rebtel on October 21, 2009 12:43:

Planned system maintenance Wednesday Oct, 21 2009 - COMPLETED

Dear users,

The system should running at full capacity now and you should not experience any disturbances.

If you do, please do send us an email to customerteam@rebtel.com

Thanks!

The Rebtel team

Efe replied on October 20, 2009 11:50 to the update "Rebtel numbers in Guatemala are up and running again" in Rebtel:

Hi all

Thanks for bearing with us.

Rebtel numbers in Guatemala are up and running since Sunday 18th of October, 2009.

A comment on the update "Rebtel slashes its rates to Mexico by 70%" in Rebtel:

Laurie,

The rates to Mexico are permanent until further notice. Where did you see this message? – Efe, on October 19, 2009 07:34

Efe posted an update in Rebtel on October 16, 2009 14:59:

Rebtel numbers in Guatemala are up and running again

Our carrier in Guatemala is experiencing some technical issues with our Rebtel numbers.

We are working together with them to have them up and running asap.

Sorry for any inconvenience and thanks for understanding.

_______________________________________________________________________

Nuestro operador en Guatemala tiene problemas técnicos ocn unestros números.

Estamos trabajando para que el servicio sea reestablecido tan pronto como sea posible.

Disculpa el inconveniente y gracias por tu paciencia.

Efe set one of Efe's replies as an official response to "I need a local number to call to use your service...." in Rebtel

Efe replied on October 14, 2009 07:08 to the question "I need a local number to call to use your service...." in Rebtel:

Jean,

We are constantly working to add more numbers in more areas depending on the demands from our users.

To choose local Detroit numbers, log in, click on "Settings", then on "Manage phones", click "Change" and select Detroit from the drop down menu.

We unfortunately don't have any local numbers in the Windsor, Ontario area as per today.

Efe set one of Efe's replies as an official response to "cannot recycle" in Rebtel

Efe replied on October 13, 2009 13:19 to the question "cannot recycle" in Rebtel:

Please contact out support at customerteam@rebtel.com for all issues regarding your account.

Efe replied on October 13, 2009 11:39 to the question "Why i cannot make smart call when i got rebtel local number ?" in Rebtel:

Murali,

Please contact our support team at customerteam@rebtel.com with the details of your account and they'll help you out.

Efe set one of Efe's replies as an official response to "Local numbers in the UK" in Rebtel

Efe replied on October 13, 2009 07:12 to the question "Local numbers in the UK" in Rebtel:

Olivia,

I'm not really sure which numbers you're looking at but our local numbers in the UK start with the following prefixes:

London: 020
Liverpool 015
Glasgow 014
Birmingham 012
Leeds 011

Efe set one of Efe's replies as an official response to "How do I retrieve a new PIN?" in Rebtel

Efe replied on October 13, 2009 07:06 to the question "How do I retrieve a new PIN?" in Rebtel:

Amaka,

To recover your PIN, follow this link: https://www.rebtel.com/en/Utility-Pag...

If you still need help with retrieving it, send us an email to customerteam@rebtel.com and we'll help you out from there,

Efe replied on October 12, 2009 07:37 to the idea "Rate Reduction for Lebanon and Syria!" in Rebtel:

Ramy,

Thanks for the feedback!

Get all your friends to vote up this idea so that our marketing team picks it up.

We are constantly working to offer the best possible rates while not compromising quality.