Either/Or's Profile

Recent activity

Either/Or replied on September 16, 2008 04:30 to the problem "Order Problems, Zero Customer Service" in Timbuk2:

Finally got ahold of customer service. The whole order held up because their ordering site had no link to the number of items they actually had in stock...thankfully only one item was unavailable. But the whole order was held up and they had sent no notice of what was up..rediculous.... supposed to ship by tomorrow...they gave me the discount code too.... a bit dissapointed in the company as i had previously had only good experiences.. at least the bags are still high quality...

Do you think this solves the problem? Mark it as solved
Either/Or reported a problem in Timbuk2 on September 14, 2008 22:05:

Order Problems, Zero Customer Service
Placed and order with Timbuk2 on 9/4/08, received a confirmation email. Item still has not shipped (it is 9/14 today). Unable to get through to customer service via telephone, nor through international line. Emailed twice with no reply. Very frustrated as we ordered sale items which are no longer available (sold out) and we have received zero help aside from the brush off from their retail store worker.