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Elena replied on August 16, 2009 08:34 to the problem "Why the rude customer service in San Mateo & Palo Alto stores?" in Whole Foods Market:
EXTREMELY POOR SERVICE in Palo Alto WF! The cashier was arguing with us about the price for tomatoes and called her manager only when we asked her. When the manager came up she said VERY LOUDLY in front of the annoyed line "They don't want it anymore. It's too expensive for them". WTF??????? Why should I pay more for her mistake? It was very insulting. Finally, the manager could find the real price for those tomatoes and give us full refund and tomatoes for free as we were right.
Whole Foods in Palo Alto should do something with their bad service. I really want to see it changing. If not... well I vote with my dollar and spread the word especially when I feel fooled for no reason. Bad reputation won't attract many customers...
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