Emmy's dashboard

Emmy replied on December 05, 2009 00:23 to the question "The Yola blog NEVER works! WHY???" in Yola:

Hi gfjoke,

I totally understand you are frustrated, but I have to ask that you refrain from profanity in the forum please.

I do want to help you. I have taken a look at your site and don't see that there is currently a blog on it; this is probably because it wasn't working for you so you took it off. It would be helpful for me if you would add the blog page again and add a post. I can then look closer at how it is functioning and try to troubleshoot why this is happening for you.

I do want to say that many people successfully use the blog feature, so we can help get this worked out.

Thanks,
Emmy

Emmy replied on December 05, 2009 00:07 to the problem "Website will not open in yola for editing" in Yola:

Hi Tina,
Can you email us at support@yola.com so that we can take a closer look at the error message you are receiving. Thanks!

Emmy

A comment on the question "Is my Webmaster code installed at the right place?" in Yola:

I'm sorry but I am not sure what that is referring to. It's not possible to edit the robots.txt file for a Yola site, so I am not sure how you will work with that if you have a site not built with Yola. Sorry I cannot be of more assistance with this. – Emmy, on December 04, 2009 23:56

A comment on the problem "is something wrong with my site?" in Yola:

Hi Lee,
I definitely understand that this is an important problem, and I have asked for an ETA on a fix from our Engineering team. We'll let you know as soon as we have more information on when a fix will go out. Thanks so much for your patience, hopefully this will get fixed soon!

Emmy – Emmy, on December 04, 2009 23:12

Emmy replied on December 04, 2009 22:45 to the problem "Logo Missing" in Yola:

Hi John,
Thank you for brining that to our attention, I'm really not sure why that is happening, but will look into it.

Thanks,
Emmy

A comment on the update "Vote for Vinny in the Top 100 Internet Marketers of 2009!" in Yola:

I would suggest you Google "Vinny Lingham"... you'll find a whole bunch of information :) – Emmy, on December 04, 2009 22:42

Emmy replied on December 04, 2009 20:42 to the question "Google Local Business Centre" in Yola:

Hi Claire,
Here is a link to Google Help with more information that might be helpful: Why is my Google Local Business Center listing not appearing.

Hope this helps!

Emmy

A comment on the question "Is my Webmaster code installed at the right place?" in Yola:

Hi Ernst,
Looks like it is in the right place:

– Emmy, on December 04, 2009 20:12

A comment on the problem "is something wrong with my site?" in Yola:

Sounds good Lee, I hope Google is able to help you. We'll let you know when the 404 page bug is fixed. As always, thanks so much for your patience. – Emmy, on December 04, 2009 20:01

A comment on the question "Sitemap as webpage?" in Yola:

Hi Lisa,
Unfortunately it's not possible to put it as it is on your site as a page, but you could manually create a sitemap page by creating text links to all your sites pages. Here is a link to a tutorial with more information on creating links: Tutorial: Creating Links.

I hope this helps! – Emmy, on December 04, 2009 19:31

Emmy replied on December 04, 2009 18:16 to the question "Is my Webmaster code installed at the right place?" in Yola:

Hi Ernst,
Can you tell me what site url you have added the Google Webmaster code to and I will take a look. Thanks!

Emmy

Emmy replied on December 04, 2009 18:13 to the question "Sitemap as webpage?" in Yola:

Hi Lisa,

Yola generates a .xml sitemap for you automatically. If you would like, you can find the instructions for how to submit this to Google in this tutorial: Google Webmaster Tutorial.

The URL of your sitemap is http://yourdomain.com/sitemap.xml. (Replace "yourdomain.com" with your own domain name.)

Hope this helps!

Emmy

Emmy replied on December 04, 2009 18:01 to the problem "is something wrong with my site?" in Yola:

Hi Lee,

Can you tell me where the RSS feed is on your site and give a bit more information about how you have implemented it so I can take a look at it.

Also, what you are seeing on the 404 page (the broken link) is a known bug that we are working on fixing. We're sorry for the inconvenience.

Thanks,
Emmy

Emmy posted an update in Yola on December 04, 2009 17:43:

Vote for Vinny in the Top 100 Internet Marketers of 2009!

Hey everyone!

Invesp is launching its second annual list of the Top 100 Most Influential Internet Marketers... and our very own Vinny Lingham is on the list of nominees!

The goal is to choose the top leaders and thinkers who have changed the landscape of Internet Marketing this year, and Vinny has surely done this.

Let's round up some support for the very awesome CEO of Yola and get him some votes!

Vote here for the Top Internet Marketers of 2009!

Thanks!
Emmy

A comment on the problem "Loading problems" in Yola:

Hi John,
I have done a search on your email address and do see that a few different support people have worked with you. The last support request I see is one Marije answered on Nov. 27th, but I do not see any after that. Are you possibly sending from another email address than joop202020@yahoo.com.

I do definitely see that you have an account with four sites in it. I have been able to open your Site Builders and the sites are there, so I would like to help you troubleshoot why you are not able to open them. Can you tell me what suggestions you have tried, you said you there were five? Have you possibly tried opening your Site Builder from another computer?

Please let me know and I will further assist.

Kind Regards,
Emmy – Emmy, on December 03, 2009 23:44

A comment on the question "entire website got small, dancing photos, dancing tabs." in Yola:

@John: I think a screen shot would really help us see what you are referring to. Also, what style/template are you using?

@Smithy: Can you tell us more about what you saw with the Logistix style? – Emmy, on December 03, 2009 20:51

A comment on the question "RSS feed issues" in Yola:

Hello ai,
I have tested this by subscribing to your blog and it is working as it should. The page that someone sees will look like this:



So all looks well! – Emmy, on December 03, 2009 20:48

A comment on the question "Can I get a phone # to Yola so I can talk direct to someone" in Yola:

Hi John,
I just replied to you on another thread, can you take a look and I can work with you from there. Link to the other thread: here.

Kind Regards,
Emmy – Emmy, on December 02, 2009 23:58

Emmy replied on December 02, 2009 23:23 to the question "Google verification" in Yola:

Hello garciaagraz,

If you are having trouble getting your site to verify there are a few reasons why this could be happening.

1. Make sure that you have entered the proper code into the Google Webmaster field. You only need to enter the text that is between the " " and nothing else; it will look something like this: XlBMeWkrAxWIJtD5n3C3N8Zv09QKKl3R1MaoZnssKA0

2. Make sure you clicked the yellow Update Site button after you entered the code. This will apply the change to your site so Google can crawl it.

3. If you have done both of these things and are still not able to verify your site, you may have entered your url in incorrectly. My suggestion would be to go back through the tutorial and redo the steps to make sure each part was done properly. Here is a link to the tutorial: Google Webmaster Tutorial.

If you would like you can give us your url and we can take a look at the source code to see if it looks like the code has been entered properly, and go from there.

Emmy

A comment on the problem "My site won't load AT ALL!" in Yola:

Hi John,
I just replied to you on another thread, can you take a look and I can work with you from there. Link to the other thread: here.

Kind Regards,
Emmy – Emmy, on December 02, 2009 23:18