Emmy's dashboard

Emmy replied on December 13, 2009 00:18 to the problem "Refund on error in domaine name purchase." in Yola:

Hello Anthony,
I see you have sent an email to support, thank you. We will assist you further from here.

Emmy

Emmy replied on December 12, 2009 23:31 to the question "Website pointing to Yola and an external custom domains. Possible?" in Yola:

Hi beachtravels,

Yep, this is possible! You will just need to buy a domain from Yola and then add it to the site that is published to the domain that is not from Yola. You can keep the other domain as the primary. You will then be able to set up email with the Yola purchased domain.

Here is what you would need to do:

1. Create a new site. When you first login to Yola you will be on the My Sites page, there is a red button that says "Create New Site".
2. Publish the second site just as you published the first one, and purchase the domain name that you would like to use for the other site.
3. Close the site builder and go back to the My Sites page on the Yola website. Scroll to the bottom and check the box next to "Enable Advanced Domain Settings".
4. Scroll back up to the top and click on the link "Advanced Domain Settings".
5. A new page will open. If you bought the domain from Yola, it will already be listed on the page and you will be able to click on the drop-down menu to assign it to the site you would like to use it for.
6. Click on "Click to apply changes".

By assigning a domain as "Primary Domain", this will be the canonical (primary) domain and the one the other domains will redirect to. You can keep this as the site you have always had the site published to.

You can then set up email for that domain, here is a link to a tutorial with more information on how to do this: Creating email addresses with a domain purchased from Yola.

I hope this helps, let us know if you have any further questions.

Emmy

Emmy replied on December 12, 2009 20:48 to the question "Small Issue" in Yola:

Hello dushyanthalk,

Thanks for letting us know what you are interested in seeing in Yola. Some of the things you mentioned are all ready possible, here is some information.

There are quite a few styles that have a left hand vertical navigation. If you take a look at the Yola Style Guide you will be able to filter all of the styles to find the ones with this attribute. Here is a link: Yola Style Guide.

If you want to track statistics on your site we would suggest adding Google Analytics which will help you do this. Here is a link: Adding Google Analytics.

You can add a forum to your site and we have a Knowledge Book with a few options for doing this. Here is a link: Adding a Forum.

You can add a site search to your site using a few different options, here is a link with more information: Adding a Site Search.

I hope this helps!

Emmy

A comment on the update "Yola.com experiencing technical difficulty" in Yola:

Hello dwpellarin,
I'm sorry you are having this problem. Is this problem with your site in the Site Builder or with your published site and are you able to give us a screen shot of the error message you are seeing. Also, if you can tell us your url that would be helpful.

Thanks,
Emmy – Emmy, on December 12, 2009 20:33

Emmy replied on December 12, 2009 20:29 to the question "Have a FREE Trial For The Premium Styles" in Yola:

Hi Adam,

Thanks for your suggestion, I will pass this along to our team for future consideration.

Emmy

Emmy replied on December 12, 2009 18:37 to the question "how i have this get going" in Yola:

Hello Edward,

Can you tell us more about what you are wanting to get going and we can try to help.

Emmy

Emmy replied to a topic that has since been removed from Yola. see the change log

Emmy replied on December 11, 2009 20:28 to the problem "Will Not Update!" in Yola:

Hi Chris,

I'm sorry to hear you are having this problem and would like to get it worked out as quickly as possible. Can you do a few things for me please and then give Updating another try:

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

Please let us know if either of these suggestions solves your problem.

Emmy

Emmy replied on December 11, 2009 00:27 to the question "Google Custom Search - don't know how to add it to my site" in Yola:

Hi Katie,
I know this can be confusing (the computer talk) and I will try to give you some various options for a site search and instructions on how to add them:

You can add a Google site search box by using the Widgetbox Gallery:

This widget will search your site's pages.

1. Drag and drop a Widgetbox Gallery widget onto your page.
2. A dialogue box will open, in the search box type "Site Search".
3. Then click on "Search Your Site With Google". This will search just your site, but there will be a Google icon on the widget and possible ads.
4. Add your domain to "Site to Search"
4. Click on the green 'Get Widget' button and it will be saved and added to your page.
6. Save and preview your page to view the widget.

You can also use a free site search service called siteLevel:

This will search the pages of your site.

1. Go to siteLevel.com.
2. Fill in your email address and domain name.
3. Click Sign Up
4. Hightlight the Javascript Search Box option and copy it
5. In the Site Builder drag and drop an HTML Widget onto your page. The HTML Widget is located on the content sidebar and is a little blue circle.
6. Paste the code into the dialog box and click "OK".
7. Save and preview your page to view the search box.

You can also add a Google Custom Search engine, but this one requires that your site be index to work. Here is a link to the tutorial on how to do this: Google Custom Search Engine.

I hope this will help, let us know if you have any questions.

Emmy

A comment on the question "error when opening website" in Yola:

Hi Michael,
I have taken a look at your site in Firefox, IE7 and IE8 and do not get Adobe trying to open on my computer. This might be a setting on your computer. I do see that you have a PDF on your site, it might be due to this. If you remove the PDF does Adobe still try to open? Possibly try removing the PDF file and re-adding it. Let us know how that goes for you.

Emmy – Emmy, on December 10, 2009 23:22

A comment on the question "Godaddy site and Yola site conflict" in Yola:

Hello copilotchuck,
You do need to have two A Records set up to support the www and non www version of your domain. You need to have one A Record with the hostname "@" and one with the hostname "www".

If you have any trouble with this please email us at support@yola.com and we can look into it further for you. – Emmy, on December 10, 2009 22:52

Emmy replied on December 10, 2009 20:26 to the question "Flickr - Not pulling all tagged photos." in Yola:

Hi Indymom,

I have taken a look at your site and it looks like you have the spot in the Properties area that says how many images to display set to 3. Can you give that a check and see if you are able to set it to display a different number.

Let us know how this goes for you.

Emmy

A comment on the question "Flickr: Why doesn`t it work?" in Yola:

Hi Indymom,
I have responded to the other thread you created. Can you take a look there and I can continue helping you. Flickr - not pulling all images

Emmy – Emmy, on December 10, 2009 19:42

Emmy replied on December 10, 2009 19:40 to the question "Flickr - Not pulling all tagged photos." in Yola:

Hi Indymom,

Can you give us your url and the page the Flickr gallery is on so we can take a closer look and see what the problem might be.

Thanks,
Emmy

Emmy replied on December 10, 2009 19:34 to the question "Any Issues with Yola pages loading lately?" in Yola:

Hi Dennis,

I'm sorry you are having this problem and would like to help get it worked out. We are not having any specific technical problems at this time. Can you do a few things for me and then give it another try:

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

Let us know if this does not clear up the problem for you and we can go from there.

Thanks,
Emmy

Emmy replied on December 10, 2009 17:15 to the problem "Can't find my site in the site listing" in Yola:

Hi John,
I have taken a look and do see that you have that site in your Site Builder. Can you email us at support@yola.com so we can look at what login details you are using. I can give you the email address that the account is attached to.

Thanks,
Emmy

Emmy replied on December 10, 2009 16:02 to the question "Break between blog entries" in Yola:

John, awesome! This community is so lucky to have you!

A comment on the question "Break between blog entries" in Yola:

Awesome idea John!! – Emmy, on December 09, 2009 23:30

A comment on the question "Accounts on your Yola Site" in Yola:

Unfortunately there is nothing planned in the near future for a feature such as this. I'm sorry I don't have better news for you on that.

Emmy – Emmy, on December 09, 2009 21:29

Emmy replied on December 09, 2009 20:58 to the question "Accounts on your Yola Site" in Yola:

Hello Ember,

Unfortunately at this time there is not a member registration feature in Yola. You might want to look into Google Friend Connect or the Password Protection Feature, possibly one of these will help you create what you are wanting to.

Kind Regards,
Emmy