Eric Suesz's dashboard

karl dotter replied about 2 hours ago to the problem "I am tired of AIM telling me I am logged in from 2 places" in AOL:

Right off the bat disclaimer: I don't directly work on the AIM client, but I'm in the AIM family, discussion is good, anything posted here will be heard, and I'd love to get more AIM designers involved soon.

Leslie: I like the idea of the messaging being simplified and/or figuring out if the message could be suppressed or dismissed if it's coming from the same IP address maybe?

Everyone: Would love to understand when people are getting this message (are you using multiple services at once? adium, AIM, Meebo?) and if any time it has actually been helpful. It clearly serves a security need, but there could be a better experience lurking around the corner for everyone.

Would be cool to keep this topic open for feedback instead of an overall resolution yet, anyone else want to chime in?

This is my first get satisfaction contribution, thanks!

Cameron Walters replied about 4 hours ago to the problem "Your site mangled my name!" in Get Satisfaction:

It looks like this was a one-time bug associated with moving to some new database servers recently. I'm seeing the correct name in all except 2 entries in your dashboard. Higher-level encoded characters were not ported across properly, and that caused a mangled character. Soon after, we cleaned out mangled characters and it looks like your real name was shortened during that process. Sorry Bjørn!

Eric Suesz replied about 4 hours ago to the problem "Your site mangled my name!" in Get Satisfaction:

That's no good. Let me check with our developers and make sure we can pinpoint what went wrong and make sure it doesn't happen again. I'll get back to you!

ashley1784 replied about 4 hours ago to the question "Tweet Limit Exceeded" in Twitter:

Im using a php script that updates using the update XML file here http://twitter.com/statuses/update.xml when i launch this, wack in my username and password i get the 70 limit error too...... baffled......

Eric Suesz replied about 5 hours ago to the problem "Product icons don't update dashboard-added status so they work backwards" in Get Satisfaction:

Just wanted to follow up and say that it is something on our list, but we haven't fixed it fully yet. Thanks for your patience, and thanks for reporting it.

Alan H. marked one of Eric Suesz's replies in Get Satisfaction as useful. Eric Suesz replied to the idea "Allow pre-publication moderation (and implicitly, private threads)".

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Nope, you understood our concerns exactly and we'll be very pleased to see the features you and amy described. The sooner the better. :) – Alan H., about 5 hours ago

Eric Suesz marked one of Todd Sieling's replies in Ma.gnolia as useful. Todd Sieling replied to the idea "Ma.gnolia and public relations".

Eric Suesz replied about 5 hours ago to the problem "Why haven't I gotten my Lenovo rebate within the last 3 months?" in Lenovo:

Oy. I hate rebates. Did anyone get back to you yet? Did you also try sending an e-mail to them? I wonder if they outsource the rebates to someone else.

A comment on the question "Lenovo Rebate Problems" in Lenovo:

Glad you got this. I know I've had rebate unhappiness with other companies in the past. – Eric Suesz, about 5 hours ago

Eric Suesz replied about 5 hours ago to the idea "Can we get the mouse scrollwheel to work in photophlow?" in photophlow:

This sounds doable, I'm guessing.

ComcastCares1 replied about 6 hours ago to the problem "I think I'll take Comcast to court!" in Comcast:

Hi Fed-up!

I am sorry to learn about the difficulties you are experiencing with our company. I will be happy to reach out to my contacts and try to escalate this for you. Please feel free to send me your account address or phone number so that we can assist further.

Thanks in advance for allowing us to assist!

Sincerely,

Mark C.
Comcast Corp
We_Can_Help@cable.comcast.com

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Great! I'm glad that your needs will be met by this feature. Stay tuned... – Amy Muller, about 6 hours ago

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

It actually should, as it helps make it explicit to the user that most of what they are posting is PUBLIC which is an issue that has arisen (personally, I once asked Pownce for a refund here on GetSat which was not something I really ment to do publically) -- so this does solve the issue I had. Thanks for clarifying. – Alan H., about 6 hours ago

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Excellent! – Alan H., about 6 hours ago

Eric Suesz replied about 7 hours ago to the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Yes, please don't misunderstand me. I mean that we may hold flagged content aside while we review it. But, we do not have plans to turn moderation over to company reps, for example. I hope that I've understood your idea, but please correct me if I have gotten anything wrong.

A comment on the problem "Cannot reactivate temporarily restricted account" in hi5:

hey sameer can u help me too, i cant get in my hi5 page, lizbethruby@yahoo.com, thank you............ruby – ruby, about 7 hours ago

Eric Suesz replied about 7 hours ago to the problem "I think I'll take Comcast to court!" in Comcast:

For everyone's benefit, here is the previous post: http://getsatisfaction.com/comcast/to...

(It's probably better to keep it all in one thread so we can follow your progress.)

Perhaps Comcast has insurance or a program that covers inadvertent damage done by its technicians. I suppose you could sue them in small claims court, although that may be hard to prove.

Amy Muller replied about 8 hours ago to the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

To clarify, though, we don't have plans for content to be held for moderation BEFORE publication. As Eric mentions above, we are considering the idea of flagged content being hidden temporarily until Get Satisfaction moderators have a chance to review it and determine if it qualifies for removal or not. However, external company reps will not be able to remove users' content from GS. That is intrinsic in our "Switzerland" model.

But also, as Eric mentions, we will be providing some additional fields for private information when posting topics. Only official reps from a given company will be able to view that private information so that people can safely post it. Hopefully this feature will serve the need you have.

A comment on the problem "I think I'll take Comcast to court!" in Comcast:

Sure, it's the one entitled something like "Is there such a thing as customer service?" – Fed-up!, about 8 hours ago