Eric Suesz's dashboard

Eric Suesz replied on July 03, 2009 06:36 to the problem "Two accounts same email address..." in Get Satisfaction:

Hi, Martin. You are saying you signed up for Get Satisfaction with the same email address for two accounts? I'm not sure that is possible. I only see this one account that you have posted from. Are you able to point me to the user dashboard of a second account?

Eric Suesz replied on July 03, 2009 03:15 to the problem "Can't Delete Product" in Get Satisfaction:

Ah, I see. When a number of topics are associated, they lock. The idea is to prevent accidental deletion of important products. I'll remove these for you.

A comment on the question "Unlinking Windows Live from Get Satisfaction" in Get Satisfaction:

I will close your account per your request. Sorry to see you go !@#$you. – Eric Suesz, on July 02, 2009 22:09

Eric Suesz replied on July 02, 2009 18:38 to the problem "Can't access Change Log" in Get Satisfaction:

I think that this does have something to do with the new merge feature. I've asked our team to look at it, but I unfortunately don't have a time frame for you right now.

Eric Suesz started following the question "Account deletion" in twitterfeed.

Eric Suesz replied on July 02, 2009 17:00 to the problem "When setting a personal URL, sometimes the URL that's locked in isn't what you typed in." in Get Satisfaction:

Ah, I see. Yes, we give folks the option of changing that detail once. Our URLs can't include "." which seems to be the problem here. I'll turn this topic into an idea about possibly changing that detail, if it is possible.

Eric Suesz replied on July 02, 2009 05:11 to the problem "Firefox issues with GetSatisfaction" in Get Satisfaction:

Very glad to hear that!

Eric Suesz replied on July 01, 2009 23:32 to the problem "When setting a personal URL, sometimes the URL that's locked in isn't what you typed in." in Get Satisfaction:

When using Get Satisfaction? I don't believe we ask users to set personal URLs.

A comment on the question "Excel Feedback widget" in Get Satisfaction:

I'm sorry, but I just don't know if that is possible. We certainly didn't design it to be used this way, so I am not sure I would recommend it. – Eric Suesz, on July 01, 2009 21:34

A comment on the idea "Make someone a "community leader"" in Get Satisfaction:

Shoot Lane Becker an email at lane [at] getsatisfaction [dot] com – Eric Suesz, on July 01, 2009 21:25

Eric Suesz replied on July 01, 2009 20:56 to the problem "We haven't received notification emails for a few hours..." in Get Satisfaction:

I am the same way. I have had to share missed topics with myself, which is very hacky. I will definitely be asking about the monitoring we do on this.

Eric Suesz replied on July 01, 2009 20:52 to the idea "List the other customers who say "me, too" in a topic" in Get Satisfaction:

Yes, you are correct. Once you "me too" you are following the topic. So, you'd like to see a list of all the people who have that problem. Right?

Eric Suesz replied on July 01, 2009 20:42 to the problem "Can't access Change Log" in Get Satisfaction:

I'm getting it too from your company section. I need to get the dev team on this one ASAP.

Eric Suesz replied on July 01, 2009 20:39 to the question "adobe flash player stutters it sucks" in Get Satisfaction:

Is this a question for us at Get Satisfaction? I am a bit confused.

Eric Suesz replied on July 01, 2009 20:37 to the question "Can you keep customers from creating new products?" in Get Satisfaction:

Hello! Yes, customers can add products. We have limited the way customers can add products, but it is still available as an option, albeit a buried one. You do, of course, have control over your company's products and services from the admin section.

Eric Suesz replied on July 01, 2009 20:27 to the problem "We haven't received notification emails for a few hours..." in Get Satisfaction:

Unfortunately, Eric, the missed notifications will not show up. My apologies. I am going through Management View to find the ones that I've missed.

A comment on the idea "Make someone a "community leader"" in Get Satisfaction:

Well, it's a feature for our Basic and up companies. Hope that's not a disappointment. – Eric Suesz, on July 01, 2009 20:25

Eric Suesz replied on July 01, 2009 19:43 to the problem "Problem with fastpass link" in Get Satisfaction:

Still trying to rope someone into this, Christo. Sorry for the delays.

Eric Suesz replied on July 01, 2009 18:47 to the idea "Make someone a "community leader"" in Get Satisfaction:

halle: The Champions feature is designed to give a company-sanctioned badge to non-employees. Does that not work for you?

Here's an example: http://getsatisfaction.com/yola/people

A comment on the idea "Make someone a "community leader"" in Get Satisfaction:

John: Our Champions feature is still technically in beta, so we haven't announced it yet. So, yeah: Shoot me an email! eric [at] getsatisfaction [dot] com – Eric Suesz, on July 01, 2009 18:43