Eric's dashboard

Hey, fw190bvi: You might want to start a new topic. The Timbuk2 folks are super helpful, but they may not see your problem tacked at the bottom of this one. Give it a shot! – Eric Suesz, on June 11, 2008 05:59

i still havent gotten my bag either. I ordered a custom pattern strap with it, but it was NOT a custom bag. my order number: 5154041, only shows up as the strap that was delivered already. no word of my bag on the UPS tracking info.

I posted something about a week ago, and got a response a few days later, telling me to email customer service...which i did and still haven't heard back from yet. i ordered the bag on May 31st, this is ridiculous

i have to say, for as many great things as i heard about this company, and for the price paid for these bags, im very disapointed in this customer service

Sweet - fixed in about 30 minutes. – Eric, on April 18, 2008 01:33

I ordered a bag on Sunday night, and UPS still hasn't picked up on it...

Order #5148293

Thanks for the reply! You should give me lovely free things to make me happy. Just kidding! I still love your company and its products :D

Yes the 7 digit order number will bring up the tracking info once the shipment hits a UPS hub. We are working with UPS to have an email sent to you when your order ships but haven't gotten that up and running yet. I agree a week is too long for an order to get out. It normally doesn't take more than a day or two so I'm looking into what happened there.

it would have been nice to receive a UPS shipping number and not just the order number. I didnt know that searching for my order number would eventually take me to the UPS site.

I entered my order number on your tracking page earlier and was getting errors on the ups site...thinking DUH its using the 7 digit order number..

This is somethign you might want to change in the future.

My bag should arrive on monday...didnt know that it would take a week to ship. A bit to slow for my taste!

Now can you find my order? It's #5147640 (ordered April 9th) and the order tracking site keeps telling me there's no information available. – John, on April 17, 2008 17:45