Eric L's dashboard

Eric L replied on July 29, 2009 21:40 to the question "move a website" in Sitemasher:

Hi Robert,

Can you leave us an email so we can discuss this with you directly? You can send an email directly to marym@sitemasher.com and she will contact you regarding immediately. Alternately you can give her a call at 604.732.9994 ext. 720. Thanks!

Eric L replied on July 27, 2009 18:47 to the problem "your help video are all broken." in Sitemasher:

Hi Eric,

We've investigated into the issue. which had to do with some DNS settings on our video servers. We've updated this so that it will work now, but as with DNS settings, it will usually take time before the changes propagate to you. I would say it takes about 1 day max for you to see the update. Thanks for your patience and please do let us know if you still can't see the videos.

Eric L replied on July 24, 2009 23:39 to the problem "your help video are all broken." in Sitemasher:

Hi Eric,

The embed object tags might have been causing the issue. I have removed those for now. Let us know if the videos are playing or not after the change.
Sorry for the inconvenience.

Eric L replied on July 24, 2009 17:54 to the problem "your help video are all broken." in Sitemasher:

Hi guys,

Do you guys have the latest Adobe Flash installed? Our videos are in Flash so it is required to view it. Here is the link to download Adobe Flash 10.

http://get.adobe.com/flashplayer/.

Let us know whether this was a problem or it is something else.

Eric L replied on June 23, 2009 23:44 to the question "Flash is missing????" in Sitemasher:

Hi Leah,

Did you import the flash file into our platform? You should see the file on the left hand side, under assets tab.

If you don't mind and tell us your site name, we can take a look at it for you as well. Let us know.

Eric

Eric L replied on June 19, 2009 18:09 to the question "Adding a RSS feed to a page" in Sitemasher:

Hi Tom,

We currently do not support Atom feeds (a format your feed uses) in our import but will support this in the future. We will also add a feed reader so you won't need to import a feed if you just want to display in on your Sitemasher page.

For now you can use a third-party service which you provide your link to and will return a block of javascript/HTML code which you can paste into the custom code object in Sitemasher and display the feed on your page.

Here are 2 examples of third party feed readers you can use:

http://www.feedsweep.com
http://www.rssreader.com/

Let us know if you run into further problems.

Cheers

Eric L replied on June 17, 2009 17:50 to the question "Importing website directly from URL" in Sitemasher:

Hi Tom,

It seems you have completed the upload process but you must wait for the transfer process to complete. The dialogue should ask you this question after the upload step " "Select files you wish to extract from ZIP" and a next button. After that it will show you the import results step. Did you get to this step by any chance?

You can also tell us the website you are trying to copy and we can do a test for you.

Eric L replied on June 16, 2009 19:51 to the question "Importing website directly from URL" in Sitemasher:

Hi Tom,

Our import is really meant for templates that you want to base your site off when you start to build in Sitemasher. If you take an existing site with lots of javscript and forms, it might not look right when imported. Once you've imported the site, let us know if it looks wonky and we can find a solution for you.

Eric L replied on June 16, 2009 19:48 to the question "Adding a RSS feed to a page" in Sitemasher:

Hi Tom,

Do you just want to display the feed in Sitemasher, or do you actually need to import it into Sitemasher, which means that the feed is yours and you'd want to make updates to it in Sitemasher. Your feed is Atom based format so the import cannot support it right now. However, if you want to display it, there are scripts that you can use that allows you to display all kinds of feed on your site. So let us know whether you need to import it or just display it.

Eric

Eric L replied on May 14, 2009 17:21 to the question "Help with setting up a google shopping Cart?" in Sitemasher:

Hi Kerri,

The HTML in the content block strips out certain code and it's not meant for all kinds of custom code. In Sitemasher, there is another object called "custom code" which you can find under "components". In that object, you can paste in the google cart code in the HTML tab which would make the snippet of code appear within the <body> of the html. Hope this solves your problem.

</body>

Eric L replied on May 06, 2009 18:11 to the question "How do I setup google analytics on a sitemasher website?" in Sitemasher:

Hi Dannyboy,

There are two ways to insert google analytics in Sitemasher

1) Global Insertion - To insert Google Analytics globally (site wide to all pages) go to the SEO tab > Advanced SEO > Global Analytics Tracking Code and then insert your Google Analytics account ID (you will need to open up an account first at Google though) Note: this global insertion only allows you to insert Google Analytics default (basic) tracking code. If you need to have some custom snippets of code (i.e. GA filters and passing on parameters) or other third party tracking, you will have to do it at the page level right now (see #2 below it allows you to add in your custom code).

2) Page insertion and custom analytics code - To insert at the page level or if you have your custom tracking code (for Google Analytics or third party tracking) you will need to go to the SEO Tab > Analytics Tracking Code, then you select your pages (or blog posts) and insert you full code for every page (this is a more flexible option than #1 above). This option is especially handy if you need to define tracking codes for conversion as well (thank you pages)

For number 1 (global insertion) simply paste in your google account number (typically look like UA-XXXXXXX-X), and SItemasher will generate the basic google tracking code for all your pages. The 2nd option is for more tailored code that is configured differently for each page.

Hope this helps.

Eric L replied on April 12, 2009 00:17 to the question "Using TemplateMonster HTML templates in SiteMasher" in Sitemasher:

Hi Chris,

Yes you can import templates into Sitemasher. You can either do it as one of the options when you first create your site, or you import the files like you would import any other assets in the studio if you have your site created.

Keep in mind that we suggest you use the templates for layout purposes. To take full advantage of Sitemasher's functionality and CMS, you might have to replace certain elements with Sitemasher objects. For example, many templates have news sections which are merely blocks of text. In Sitemasher we have an article list system which manages any kind of sorted data such as news, blogs, etc. In this case you might want to drag in the article list object to replace those news content blocks in your template.

If you have any problems with the import, or if your template looks off to the original, email support@sitemasher.com and we can help you out.

Eric L replied on March 10, 2009 17:46 to the question "Why does my list view change every time I go to the page?" in Sitemasher:

Hi Andrew,

Can you send an email to support@sitemasher.com? This will not occur in your very next build, and we can find a work around solution for you. Thanks for your patience.

Eric L replied on March 10, 2009 01:19 to the question "How do I get different browsers display to be consistent?" in Sitemasher:

Hi Andrew,

Cross-browser consistency is probably the toughest thing that web designers face, and each problem you encounter will have a different solution.

For your specific problem, I saw that you used the property "top" or "left" a lot for positioning. Using margins or padding will give your site a bit more consistency for consistency. For example, instead of "top:50px;", you can try "margin-top:50px;" or "padding-top:50px;".

In general, it is a good idea to do a CSS reset, which will reset all the default HTML tags to have no styles to it. For example H1 tags have a top and bottom margin by default (hence the spacing). A reset will remove this. Then, you can define the styles from the baseline to achieve cross-browser consistency. To add a CSS reset, go to the stylesheet tab. Select a stylesheet, and click on the actions button -> insert CSS Reset.

Eric L replied on March 09, 2009 19:30 to the question "My list view object is targeted to a different page!" in Sitemasher:

Hi Andrew,

If you are using permalinks, then the target for the list viewer is defined in the list properties in Dashboard, under the articles tab. This is because different instances of the lists (with the same source) using permalinks must target to the same place, hence it is defined at the global level. If you unchecked permalinks, then you can define where it targets for each individual list viewer. Otherwise it must be defined for the entire list - under the articles tab.

To to this, go to the dashboard. To go the articles tab. Select the list, and go the "edit list". Select the target in the dropdown. Hope this helps.

Eric L replied on March 03, 2009 23:57 to the question "Navigation bar is disappearing" in Sitemasher:

Hi Colin,

This is due to the background images that are referenced from your child pages. If you have url(image.jpg) referenced in the CSS, in a child page, the image.jpg will be referenced relative to the child page, rather than the root. Because our images sit on the root, to avoid this probem, use url(/image.jpg) -- put the forward slash, whenever you reference to an asset that is also on the root.

Eric L shared an idea in Sitemasher on March 03, 2009 01:27:

How to Vertically Center an Object

This is how you would vertically center an object inside a container with CSS in Sitemasher.

1. Consider two items:
a. Container – this is the thing in which you want your object centered
b. Item – this is the item that you want to be centered

2. The container and item must both have fixed height, ie: auto-height must not be checked.

3. Drag the Item into the Container

4. Select the Item, then using the Visual Style Editor
a. Set the "margin-top" property to 50%
b. Set the "top" property to negative half the height of the item. (if the item height is 100px , set the "top" property to -50px)

5. That's it!

Eric L replied on March 02, 2009 20:19 to the question "Background image of table cell" in Sitemasher:

Email support@sitemasher.com the name you gave your site, and the email address of the account. Thanks.

Eric L replied on March 02, 2009 20:08 to the question "Background image of table cell" in Sitemasher:

Hi Colin,

Do you mind telling us the name of your site which will help us investigate?

Eric L replied on March 02, 2009 19:32 to the problem "Upload into different folders" in Sitemasher:

Hi Heath,

Unfortunately, as of now, you cannot target folders in a file upload. The ability to upload to folders is very high on our features priority list. Check out our release notes on www.sitemasher.com to see when this change has been implemented. Thanks for your patience.