Eric Willis's dashboard

Eric Willis replied on May 06, 2009 22:41 to the question "Cart always empty after clicking on "add to cart"." in Offbeat Guides:

Hi austinc,

We're still looking into this. It appears to be something with the city and not your browser or system.

Thanks

Eric Willis replied on February 18, 2009 23:18 to the question "Changing dates on a guide" in Offbeat Guides:

Hi Nirmeet,

There isn't a way to do that just yet. Send me an email at eric at offbeatguides with your new dates and I'll fix your guide right away.

This functionality is on our product roadmap and we'll get it in there as soon as possible.

Eric Willis replied on February 18, 2009 23:16 to the question "Method to delete custom chapters?" in Offbeat Guides:

Hi Joven,

There isn't currently a way to delete custom chapters. You're right, if you uncheck them, they won't show up in your guide (either the PDF or the printed copy) however, they will remain as options in the custom chapters area.

This is definitely on the feature list. We'll get it in there asap :)

Eric Willis set one of David Sifry's replies as an official response to "Custom cover images? (Or at least not girls in bikinis)" in Offbeat Guides

Eric Willis replied on February 18, 2009 23:09 to the question "Custom cover images? (Or at least not girls in bikinis)" in Offbeat Guides:

How about this for a cover instead? ;)

Eric Willis replied on December 15, 2008 17:30 to the question "Offbeat Guide not generating properly?" in Offbeat Guides:

Hi Josie,

We took a look at your order and there was definitely an issue on our part. We've fixed it and your guide is available from your account www.offbeatguides.com/stuff - you can download your PDF from there (and your book will arrive before your trip dates).

You can also update your PDF by adding/removing chapters or adding custom chapters before your travel dates.

If you need a direct link to your order or to your PDF, please feel free to email me directly at eric@offbeatguides.com and I can send you that information.

I'm sorry for the delay and thank you for bringing this to our attention!

Cheers,
Eric

Eric Willis replied on December 04, 2008 18:00 to the question "my weather details are incorrect" in Offbeat Guides:

Hello,

That was a bug in our cache system. It has been fixed! If you go to www.offbeatguides.com and click on Stuff to see your order, you'll be able to rebuild your guide with the latest information. If you have any trouble or more questions pertaining to your specific account (and don't want to share the details publicly), please email me at eric at offbeatguides and I'll make sure to get everything sorted out for you.

Thanks for reporting that bug!

Eric Willis marked one of David Sifry's replies in Offbeat Guides as useful. David Sifry replied to the problem "Massive license violation on content used from Wikitravel".

Eric Willis replied on November 12, 2008 19:10 to the problem "Massive license violation on content used from Wikitravel" in Offbeat Guides:

Hi Earle,

I took a look at the London guide in preview (in the browser) and as an A4 PDF and the References chapter is showing up for me.

HTML Preview: http://www.offbeatguides.com/destinat...

PDF: http://printer.offbeatguides.com/pdfs...

When you're looking at the HTML preview, it's right at the end of the list on the left and lists all of the Wikitravel and Wikipedia (and other sources) that we used in that particular guide.

If you're looking at the PDF, go to page 73 (toward the end of the book, before the notes pages) and the same References chapter is included.

If you send me a link to the guide that didn't seem to have a References chapter, I will take a look and investigate right away. I also invite you to send me an email directly at eric at offbeatguides dot com so we can figure this out.

Thank you very much for pointing out a potential problem. We are in no way looking to violate anyone's licensing, especially Evan and the great Wikitravel gang!

Eric Willis set one of Eric Willis' replies as an official response to "Massive license violation on content used from Wikitravel" in Offbeat Guides

Eric Willis replied on October 31, 2008 21:50 to the question "how long does it take to generate a PDF guide?" in Offbeat Guides:

Glad we could help :)

Enjoy your trip!

Eric Willis replied on October 31, 2008 21:10 to the question "how long does it take to generate a PDF guide?" in Offbeat Guides:

Hi Liz,

It should only take 10-15 minutes at most. We ran into some trouble this morning and your build may have been interrupted.

Head over to the My Stuff link on the top right of www.offbeatguides.com. From there, you can select your order and ask the guide to rebuild.